Past Incidents

Title: Midphase Windows server swmp-550-115

Server swmp-550-115 is currently unavailable.

Technical teams are investigating the issue as a priority.

If you have any questions or concerns, please contact our support team.

UPDATE @ 14:00 GMT: Technical teams are continuing investigating this.
UPDATE @ 15:22 GMT: Technical teams are continuing investigating this.
UPDATE @ 16:20 GMT: Technical teams are continuing investigating this.
UPDATE @ 17:36 GMT: Technical teams are continuing investigating this. We will post updates as they become available.
UPDATE @ 19:36 GMT: Technical teams are continuing investigating this incident. Further investigation required.
UPDATE @ 20:12 GMT: Network access to the server has been restored. Teams are still working on checking the stability of services that are now available
UPDATE @ 20:35 GMT: All Services are resolved. Thank you for your patience during this issue.

Scheduled Maintenance Notification

Start Time: 04:00 UTC 12/02/2021

End Time: 06:00 UTC 12/02/2021

A period of emergency maintenance has been scheduled to allow our network team in our Salt Lake City datacentre to enact a critical change.

During this time, it's expected that access to some client systems and within this datacentre may be impacted for approximately 10-15 minutes whilst the affected device fails over to it's partner.

We apologise for any inconvenience caused.

Please be aware our support staff are available 24/7 if you wish to contact us for further information.

UPDATE @06:19 GMT The maintenance is going on. We will post updates as they are available.

UPDATE @07:28 GMT: This maintenance is still ongoing at this time. We will post updates as they are available.

UPDATE @08:00 GMT: Our teams have completed this maintenance successfully. All affected services are now available.

Title: Midphase Knowledgebase Upgrade
Start time: Thursday, 11th February, 2021 at 16:00 MST
End time: Friday, 12th February, 2021 at 00:00 MST
Duration: 8 hours
Event type: Planned Maintenance

As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.

If you have any questions or concerns, please contact our support team.

Title: Midphase Knowledgebase Upgrade
Start time: Wednesday, 10th February, 2021 at 16:00 MST
End time: Thursday, 11th February, 2021 at 00:00 MST
Duration: 8 hours
Event type: Planned Maintenance

As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.

If you have any questions or concerns, please contact our support team.

UPDATE @23:08 MST: Our teams have completed this maintenance successfully.