To provide you with the most reliable and robust hosting environment available, Our Data Centre Team will be performing server reboots that will affect websites on the Startsite and Website Builder Hosting.
This maintenance window will start on March 18th, 2024 at 09:00 and end on March 18th, 2024 at 10:00 MDT. We ask that you prepare for the downtime of the full maintenance window.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, Our Data Centre Team will be performing emergency maintenance on a power distribution device in all shared servers.
This maintenance window will start on March 18th, 2024 at 09:00 and end on March, 2024 at 16:00 MDT. We ask that you prepare for the downtime of the full maintenance window.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 18:50 GMT This issue has been resolved
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 09:56 MDT This issue has been resolved
]]>We are currently experiencing an incident that is impacting our Hosted Email. Our Technical teams have been engaged and are investigating as a priority. We apologize for any inconvenience this may cause.
Update 10:05 MDT Services are coming back online and should resume shortly, we will continue monitoring this issue.
]]>Date Sunday 21st January 2024
Start time 17:00 PM GMT
We are currently investigating reports of intermittent issues with our mail service whereby some customers may no longer be able to access POP, Imap, and Webmail services
We sincerely apologize for the inconvenience this will cause our customers.
We are working hard to resolve the email issue for you ASAP and will provide further updates when they become available via this status page
**Update @18:50 MDT ** - Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 19:50 MDT The Functionality of the email service has been restored. Our engineering team is continuing to monitor the issue to ensure the service remains stable.
Update @ 20:30 MDT This issue has been resolved
]]>We are currently experiencing an incident on the server slmp-550-83.slc.westdc.net. Our Technical teams have been engaged and are investigating as a priority.
Update @19.34 Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @21.20 Our technical teams continue to work to resolve the problem as quickly as possible. Thank you for your patience.
Update @21.56 This issue has now been resolved.
]]>Start time: December 13th 2023 08:30 MDT End time: December 22nd 16:00 MDT
Dear valued users,
To ensure optimal performance and security, we have scheduled essential maintenance for our hosting servers. As part of this process, a server reboot will be required. We are committed to keeping our systems up to date and running smoothly for your benefit.
Maintenance Details:
Expected Downtime: Up to 30 minutes per server
During the maintenance window, each server may experience up to a maximum of 30 minutes of downtime. We understand the importance of uninterrupted service and will work diligently to complete the process as efficiently as possible.
We apologize for any inconvenience this temporary downtime may cause and sincerely appreciate your patience and understanding. Should you have any questions or concerns, please feel free to contact our support team.
]]>Please be advised, emergency maintenance is taking place in our London location affecting VPS servers. We do not expect any impact to services during this maintenance window.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>As part of our ongoing commitment to elevate our services, we're preparing to transition our WordPress and Shared Hosting accounts to an upgraded and more powerful infrastructure between the 18th of December 2023 and the 12th of April 2024. Rest assured that all your website files, databases, and other essential data will be migrated with meticulous care While a brief downtime is anticipated during the migration, we are working diligently to keep this disruption as short as possible.
If you encounter any issues, please don't hesitate to reach out to our technical support team through your account. Our team of experts is available 24/7.
]]>Please be advised, emergency maintenance is taking place in our London location affecting VPS servers. During the maintenance window, you may experience increased latency and a potential loss of packets in flight.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident on the server slmp-550-83.slc.westdc.net. Our Technical teams have been engaged and are investigating as a priority.
Update @ 27/11/2023: 05:26 MDT This issue has now been fixed and we are monitoring the server. Update @ 27/11/2023: 05:52 MDT This issue has now been resolved
]]>Start time: December 13th 2023 08:30 MDT End time: December 22th 16:00 MDT
Dear valued users,
To ensure optimal performance and security, we have scheduled essential maintenance for our hosting servers. As part of this process, a server reboot will be required. We are committed to keeping our systems up to date and running smoothly for your benefit.
Maintenance Details:
Expected Downtime: Up to 30 minutes per server
During the maintenance window, each server may experience up to a maximum of 30 minutes of downtime. We understand the importance of uninterrupted service and will work diligently to complete the process as efficiently as possible.
We apologize for any inconvenience this temporary downtime may cause and sincerely appreciate your patience and understanding. Should you have any questions or concerns, please feel free to contact our support team.
]]>We are currently experiencing an incident that is impacting our (Miami) - MIA-A cloud. Our Technical teams have been engaged and are investigating as a priority.
Update @1:42 UTC This issue has been resolved
]]>Maintenance Details:
Start Time: 17:45 UTC on August 11, 2023 End Time: 19:45 UTC on August 11, 2023 Scope: Software upgrades on routers LON3 and LON1, affecting connectivity to all LON1 and LON2 customers.
Impact:
During the maintenance window, there is a potential risk to the connectivity of our hosting customers in both LON1 and LON2. While we will make every effort to minimise any disruptions, there is a possibility of temporary service interruptions.
Thank you for your understanding and we apologise for any inconvenience this maintenance may cause. Please be assured that we are taking all necessary steps to ensure a successful outcome with minimal disruption to your service.
Our technical team will be closely monitoring the process to address any unforeseen issues promptly.
Update @19.45 UTC The maintenance has now been completed.
Update @00.30 UTC The Network Team is still actively monitoring the emergency maintenance.
Update This issue has now been resolved
]]>RETROSPECTIVE
Between the hours of 13:40 UTC and 14:28 UTC, we experienced an incident that impacted our London cloud location. We apologise for any inconvenience this may have caused.
Please be advised that we will be performing an emergency maintenance on our website builder platform to perform security updates. There is an expected downtime of no more than 40 minutes during this maintenance in which the service will be unavailable.
]]>Some customers may be experiencing delays when receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
]]>Dear valued users,
To ensure optimal performance and security, we have scheduled essential maintenance for our hosting servers. As part of this process, a server reboot will be required. We are committed to keeping our systems up to date and running smoothly for your benefit.
Maintenance Details:
Expected Downtime: Up to 30 minutes per server
During the maintenance window, each server may experience up to a maximum of 30 minutes of downtime. We understand the importance of uninterrupted service and will work diligently to complete the process as efficiently as possible.
We apologize for any inconvenience this temporary downtime may cause and sincerely appreciate your patience and understanding. Should you have any questions or concerns, please feel free to contact our support team.
]]>Please be advised, scheduled maintenance is taking place on server slmp-550-59.slc.westdc.net. During the maintenance window, any services hosted on slmp-550-59.slc.westdc.net will be unavailable.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently investigating reports of issues with the hosted email that is affecting our clients. Some users may not be able to log into webmail, or send/receive emails in an email client. Our senior engineers are looking into the matter as we speak and will work to resolve the issue as a matter of urgency. We will post updates to this status once we have them.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 02/05/2023: 02:38 MDT We appreciate your patience as our technical teams continue to work on this issue. We will continue to update this page with any new information.
Update @ 02/05/2023: 06:00 MDT Technical teams continue to work on resolving the Hosted Email issue. Further updates will be provided in due course.
Update @ 02/05/2023: 07:30 MDT Our technical teams have now identified the issue and are working to restore service gradually. A further update will be added here when the service restoration is complete.
Update @ 02/05/2023: 09:00 MDT We are still in the process of restoring the email service. A further update will be added here when the service restoration is complete. Thank you for your patience.
Update @ 02/05/2023: 12:00 MDT Our technical team continues to work on restoring the email service ASAP. A further update will be added here when the service restoration is complete. Thank you for your patience.
Update @ 02/05/2023: 16:00 MDT Our technical team is actively working towards restoring the email service. We will continue to update this page with any new information.
Update @ 02/05/2023: 18:30 MDT The email service is operational. However, the receiving emails remains degraded. Our technical team is actively working towards resolving this issue. We will continue to update this page with any new information. Thank you for your patience.
Update @ 02/05/2023: 22:30 MDT Functionality to the email service has been restored. Our engineering team is continuing to monitor the issue to ensure resolution.
Update @ 03/05/2023: 05:30 MDT Our technical teams are continuing to monitor this issue now service functionality has been restored. We will continue to update this page with any new information.
Update @ 03/05/2023: 06:30 MDT This issue has now been resolved. We thank you for your patience and understanding.
]]>To provide you with the most reliable and robust E-Mail environment available, we will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window.
This maintenance window will start on April 11th, 2023 between the hours of 9 pm - 12 PM MDT.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing inaccessibility with our chi.midphase.com control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Date: Wednesday 9th March 2023
We are aware of an issue accessing our webmail service for some customers.
Our engineers are investigating the issue.
Should you require any assistance, please contact our support team
Update @ 08:46 GMT - This issue has now been resolved.
]]>We will be performing backend maintenance for hosted email. This maintenance will last for 2 hours and a small subset of customers will lose access to their emails. Inbound delivery will also be delayed for that subset of users impacted. We apologise for any inconvenience this may cause.
UPDATE@ 23:00 MDT - Please note the maintenance window has been extended for a further 2 hours until Wednesday 15th February 01:00 MDT. We apologise for any inconvenience.
UPDATE@ 01:10 MDT - The scheduled maintenance has been completed.
]]>UPDATE @ 15:12 MDT Our Engineering team has implemented a fix to restore the services. All services are back to normal and we are no longer experiencing any issues.
]]>Please be advised, emergency maintenance is taking place on servers:
slmp-550-136.slc.westdc.net slmp-550-137.slc.westdc.net slmp-550-122.slc.westdc.net slmp-550-129.slc.westdc.net slmp-550-131.slc.westdc.net slmp-550-124.slc.westdc.net slmp-550-128.slc.westdc.net slmp-550-123.slc.westdc.net slmp-550-133.slc.westdc.net slmp-550-138.slc.westdc.net slmp-550-135.slc.westdc.net
During the maintenance window, any services hosted on the above servers will be unavailable for roughly 5 minutes.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
UPDATE @ 04:14 MDT - This maintenance is now over and all services are up and functioning correctly.
]]>Start time: Saturday 25th February 2023 at 16:59 MDT
End time: Sunday 26th February 2023 at 05:00 MDT
Duration: 12 Hours
This announcement is to inform you about the forthcoming scheduled maintenance that the Sectigo Certificate Authority is completing.
The maintenance will not affect existing, new, pending, or issued SSLs. It will not be possible to activate, reissue, revoke, cancel, or download any Sectigo SSL certificate during this maintenance window, as you will likely encounter various errors during the process.
]]>Start time: Saturday 4th February 2023 at 16:59 MDT
End time: Sunday 5th February 2023 at 19:00 MDT
Duration: 2 Hours
This announcement is to inform you about the forthcoming scheduled maintenance that the Sectigo Certificate Authority is completing.
The maintenance will not affect existing, new, pending, or issued SSLs. It will not be possible to activate, reissue, revoke, cancel, or download any Sectigo SSL certificate during this maintenance window, as you will likely encounter various errors during the process.
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
To provide you with the most reliable and robust E-Mail environment available, we will be performing backend Webmail maintenance.
This maintenance window will start on January 17th, 2023 between the hours of 8PM - 11PM MDT. Webmail services may not be available during this time. Mail deliveries will not be affected.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing a technical issue with the following servers slmp-550-101.slc.westdc.net, slmp-550-102.slc.westdc.net and slmp-550-104.slc.westdc.net which are currently inaccessible.
Our technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.
Update @ 08:44 MDT - Our technical teams are continuing to investigate the technical issue affecting slmp-550-101.slc.westdc.net, slmp-550-102.slc.westdc.net and slmp-550-104.slc.westdc.net servers. We apologize for any inconvenience which you may be experiencing due to this issue.
Update @ 14:00 MDT - Issues on slmp-550-101.slc.westdc.net & slmp-550-102.slc.westdc.net are now resolved. Work is continuing on slmp-550-104.slc.westdc.net. Updates will be provided as soon as they are available.
Update @ 15:57 MDT Issues on slmp-550-101.slc.westdc.net, slmp-550-102.slc.westdc.net & 550-104.slc.westdc.net are now resolved.
Please be advised, emergency maintenance is taking place on server swmp-550-112. During the maintenance window, Any services hosted on swmp-550-112 will be considered at risk for the duration of the maintenance window.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing a technical issue on the server slmp-550-137.slc.westdc.net.
Our technical teams have been engaged and are investigating this issue as a priority.
Update @08:00 MST - This issue has now been resolved.
]]>We are currently experiencing inaccessibility with our chi.midphase.com control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
We are currently experiencing a technical issue on the server slmp-550-137.slc.westdc.net.
Our technical teams have been engaged and are investigating this issue as a priority.
Update @00.01 MDT This issue has now been resolved.
]]>To provide you with the most reliable and robust E-Mail environment available, we will be performing backend Webmail maintenance.
This maintenance window will start on November 9th, 2022 between the hours of 18:00 - 19:00 MDT. Webmail services may not be available during this time. Mail deliveries will not be affected.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, Our Data Centre Team will be performing emergency maintenance on a power distribution device in our Los Angeles location.
This maintenance window will start on November 1st, 2022 at 04:00 and end on November 2nd, 2022 at 05:00 UTC. We ask that you prepare for the downtime of the full maintenance window.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, Our Data Centre Team will be performing emergency maintenance on a power distribution device in our Los Angeles location.
This maintenance window will start on October 25th, 2022 between the hours of 06:00 - 10:00 UTC. It is expected there will be around 2-3 hour hours of downtime during this window. We ask that you prepare for the downtime of the full maintenance window.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing a technical issue with our chi.midphase.com control panel whereby customers may have an issue logging into chi.midphase.com to access the services. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Update @ 03:22 MDT - This issue has been resolved
]]>We are aware of an issue whereby customers may experience intermittent issues with email delays. The engineering team is currently investigating the issues.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
Update @ 11:08 MDT - This issue has been resolved
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologize for any inconvenience this may cause.
Update @ 01:20 MDT - This issue has been resolved
]]>Start time: September 26th
End time: October 10th
Duration: 2:00pm - 6:00pm MDT
Please be advised from the 26th September until 10th October we will be performing upgrades on our shared servers between the hours of 2:00pm - 6:00 pm MDT, Monday - Thursday.
During this maintenance, PHP will be upgraded from 7.4 to the latest version of 8.1. MySQL will be upgraded from MariaDB 10.3 to the latest version of MariaDB 10.5. If your site or applications implement PHP functions that are incompatible with PHP 8.1.x, there is helpful information about the upgrade on the following link to our Knowledgebase.
https://www.midphase.com/knowledgebase/display/MID/How+To+Correct+PHP+Issues+Related+To+The+PHP+8.1+Upgrade
If you have any questions or concerns, please contact our support team who are available 24/7 via Live chat.
]]>Date Monday 12th September 2022
Start time 23:00 PM MDT
End time: Tuesday 13th September 01:00 AM MDT
Duration: 120 Minutes
Nominet has scheduled maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS lookups on the below-mentioned TLDs:
.uk, .co.uk, .org.uk, .me.uk
Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>We are currently experiencing a technical issue on the server slmp-550-53.slc.westdc.net.
Our technical teams have been engaged and are investigating this issue as a priority.
UPDATE @ 13:41 MDT - This issue has now been resolved
]]>Our phone and live chat system is currently unavailable. Technical teams have been engaged and are investigating to get the system back up as soon as possible. Should you require any assistance, please create a ticket at https://midphase.com/support
Start time: Tuesday 6th September 2022 at 12:00 MDT
End time: Tuesday 6th September 2022 at 18:00 MDT
Duration: 6 Hours
Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, however you may experience a small disruption whilst using our service.
Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.midphase.com/support and we will respond as soon as possible.
]]>To provide you with the most reliable and robust E-Mail environment available, we will be updating the software systems on our Hosted E-Mail servers.
This maintenance window will start on August 23rd, 2022 between the hours of 8PM-11PM MDT. Downtime is not expected but services should be considered at risk during the whole of the maintenance window. The upgrade process will take up to 3 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust E-Mail environment available, we will be updating the software systems on our Hosted E-Mail servers.
This maintenance window will start on August 23rd, 2022 between the hours of 8PM-11PM MDT. Downtime is not expected but services should be considered at risk during the whole of the maintenance window. The upgrade process will take up to 3 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 08:00 MDT - Our technical teams are continuing to investigate this issue. We will provide a further update as more information becomes available.
Update @ 08:15 MDT - Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 08:30 MDT - Functionality to the email service has been restored. Our engineering team is continuing to monitor the issue to ensure resolution.
Update @ 15:47 MDT - This issue is resolved the email service is now stable and functioning normally. We apologize for any inconvenience this may have caused.
We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 02:51 MDT - Some users may experience intermittent errors when sending / receiving email, logging in to webmail, changing email passwords and creating new email addresses. Mail engineering teams are continuing investigations. We will update as soon as we have more information. We appreciate your patience.
Update @ 03:37 MDT - Engineering teams are continuing to investigate the issue. Further updates will be provided as they become available.
Update @ 05:01 MDT - Our engineering teams have implemented a fix to restore service, this incident is in monitoring as services restore to normal operation. Thank you for your continued patience.
Update @ 06:36 MDT - Our engineering team are continuing to investigate delays on our hosted email service. Further updates will be provided as they become available.
Update @ 08:02 MDT - Our engineering teams have identified the issue and are working to resolve the problem as quickly as possible.
Update @ 10:26 MDT - Our engineering teams are continuing to resolve the problem. Thank you for your continued patience.
Update @ 12:00 MDT - We are continuing to work towards restoring service. Further updates will be provided as they become available.
Update @ 13:30 MDT - Email services remain intermittent, progress continues to restore the services. We will provide updates as soon as we have more information. We appreciate your patience
Update @ 15:00 MDT - The email services have been restored however some users may experience intermittent delays in receiving emails during this time due to the backlog of emails. Our engineering team is continuing to monitor the issue. Thank you for your continued patience.
Update @ 16:30 MDT - This issue is resolved the email service is now stable and functioning normally. We apologize for any inconvenience this may have caused.
Date Tuesday 15th August 2022
Start time 23:00 PM MDT
End time: 01:00 AM MDT
Duration: 120 Minutes
Nominet has scheduled a maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS look-ups on below mentioned TLDs
.uk, .co.uk, .org.uk, .me.uk
Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Start time: Tuesday 9th August 2022 at 14:00 MDT
End time: Tuesday 9th August 2022 at 20:00 MDT
Duration: 6 Hours
Please be advised, we will be undergoing maintenance on our Live chat + Phone platform. There is no expected downtime during this window, but you may experience a small disruption whilst using our service.
Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.midphase.com/support/ and we will respond as soon as possible.
]]>We are aware of an issue with sending and receiving mail out by the webmail service for some customers.
Our engineers are investigating the issue.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @15.01 MDT This issue has now been resolved.
]]>Start time: 26/07/2022 - 14:00 MDT
End time: 26/07/2022 - 20:00 MDT
Duration: 6 Hours
Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, but you may experience a small disruption whilst using our service.
Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.uk2.net/support and we will respond as soon as possible.g. If you have any questions or concerns, please contact our support team.
]]>We are aware of an issue whereby a small subset of customers may experience issues with their emails loading in Webmail and Mail Clients. The engineering team is currently investigating the issues.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
Update This Issue is now resolved
]]>We are aware of an issue whereby customers may experience their E-Mails not loading. The engineering team is currently investigating the issues.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform and mail clients. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @21:45 MDT This issue has now been resolved.
]]>**Start time:**08:56 MDT
We are currently experiencing an incident that is impacting our Live chat.
Our Technical teams have been engaged and are investigating as a priority.
If you have an urgent request, please raise a ticket and our team would be more than happy to assist you.
Our apologies for any inconvenience caused.
Updates
09:30: Our technical teams have resolved the issue preventing the Live Chat system from being available. Thank you for your patience during this time.
]]>Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @16.09 MDT This issue has now been resolved.
]]>We are currently experiencing inaccessibility with our chi.midphase.com control panel whereby customers cannot access the email service. Customers will be able to access their emails directly using the following webmail link https://mail.hostedemail.com/. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Our chat and phone systems are currently facing intermittent issues. Technical teams have been engaged and are working to restore full service as soon as possible. Should you require any assistance please raise a ticket at https://www.midphase.com/support/
Please be advised, scheduled maintenance is taking place on our Basekit Service (Website Builder) Platform. During the maintenance window, a downtime of 15 minutes is expected, however please be advised that a longer downtime duration is possible.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
We are currently experiencing an incident on the server slmp-550-21.slc.westdc.net Our Technical teams have been engaged and are investigating as a priority.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update This has now been resolved.
]]>Date Thursday 09 June 2022
Start time 18.26 MDT
The Midphase Knowledgebase article page is currently unavailable. This should not be service affecting. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @20.15 MDT This issue has now been resolved.
]]>Date Friday 03 June 2022
Start time 13.14 MDT
The Midphase Knowledgebase article page is currently unavailable. This should not be service affecting. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update This has now been resolved.
]]>Please be advised, scheduled maintenance is taking place on our Basekit Service (Website Builder) Platform. During the maintenance window, we expect a downtime of the full maintenance window in which basekit service will be inaccessible.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing inaccessibility with our chi.midphase.com control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
]]>Please be advised, scheduled maintenance is taking place on our Basekit Service (Website Builder) Platform. During the maintenance window, we expect a downtime of the full maintenance window in which basekit service will be inaccessible.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Start time: 31/05/2022 - 14:00 MDT
End time: 31/05/2022 - 20:00 MDT
Duration: 6 Hours
Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, but you may experience a small disruption whilst using our service.
Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.midphase.com/support/ and we will respond as soon as possible.
]]>The backend billing system is currently experiencing issues, causing adding new payment methods to fail. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @13.06 MDT This issue has now been resolved.
]]>The backend billing system is currently experiencing issues, causing adding new payment methods to fail. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @17:53 MDT This issue has now been resolved.
]]>Start time: Monday 9th May 20:00 MDT
End time: Tuesday 10th May 00:00 MDT
Duration: 4 Hours
Please be advised, that emergency maintenance is taking place on our network device equipment between 20:00 MDT on Monday 9th May 2022 to 00.00 on Tuesday 10th May 2022
During the maintenance window, some shared servers with websites hosted on them may experience intermittent connectivity issues for a period of 10 minutes.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing inaccessibility with our chi.midphase.com control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 23:52 MDT This issue has now been resolved.
]]>End time: 03 May 2022 @ 12:00 MDT
Duration: 2 hours
Please be advised, that maintenance is taking place on the Shared hosting server slmp-550-86.slc.westdc.net to improve the overall stability and performance of the server. During the maintenance window, any services hosted on slmp-550-86.slc.westdc.net will be unavailable. We expect there to be downtime of around 2 hours. Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team. any questions or concerns, please contact our support team.
]]>Start time: Monday 11th April 18:00 MDT
End time: Tuesday 12th April 00:00 MDT
Duration: 6 Hours
Please be advised, scheduled maintenance is taking place on our CHI Control Panel. During the maintenance window, we expect a downtime of up to 5 minutes in which the control panel will be inaccessible.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>A small subset of users on our hosted email service will be experiencing delays or issues logging in to webmail or trying to retrieve emails through email clients (IMAP/POP). Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause. We will provide an update once we have additional information.
We are currently experiencing an incident that is impacting our Miami cloud. Our Technical teams have been engaged and are investigating as a priority.
Update @ 00:45 MDT - Our network team have identified an issue with the network switches at the Miami location. They are working with the data centre team to resolve this as the highest priority.
Resolved @ 01:15 MDT - Our network team have found the issue and a fix has been implemented. Services have returned to normal, and we will continue to monitor this. Thank you for your patience and our apologies for any inconvenience caused.
]]>Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
UPDATE - 18:00 MDT: Technical team continuing to investigate this issue. We will provide further updates as they become available.
UPDATE - 21:20 MDT: Normal mail service has resumed. Apologies for the inconvenience.
Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
UPDATE - 13:30 MDT: Technical team has Identified the issue. However, there are still issues being worked on. We will provide updates as they become available.
UPDATE- 16:00 MDT: Technical team is still working to resolve this issue. We will provide further updates as they become available. UPDATE - 18:12 MDT: Normal mail service has resumed. Apologies for the inconvenience.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on our CHI servers.
This maintenance window will start on February 24th, 2022 between the hours of 5 am - 1pm MST. No downtime is expected during this window, however DNS clusters may operate slowly during this time. The upgrade process will take up to 8 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>Date Saturday 19 Feb 2022
Start time 18:49 MDT
We are currently experiencing an incident that is impacting our Hosted Email. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
UPDATE: 19/02/2022 - 19:35 MDT - Normal mail service has resumed. Apologies for the inconvenience.
]]>Our chat system is currently unavailable. Technical teams have been engaged and are investigating to get the system back up as soon as possible. Should you require any assistance contact us via live chat or raise a ticket at https://www.midphase.com/support/]
]]>Date: Tuesday 14th February
Start Time: 23:00 MDT
End Time: 01:00 MDT
Duration: 2 Hours
Please be advised, Nominet are performing planned system maintenance which may impact the functionality of our WHOIS, EPP, and Domain checker tools within the control panel. We don’t expect any impact to your service during their maintenance window
If you have any questions or concerns, please contact our support team who are available 24/7
]]>Some customers may be facing intermittent issues when receiving or forwarding emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
]]>Date Tuesday 18th January 2022
Start time 2:08 am MST
The backend billing system is currently experiencing delays, causing SSL certificate renewals and new orders to fail. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.
Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
]]>Some customers may be experiencing errors when managing their email accounts on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
]]>We will be undergoing planned maintenance throughout January and early February to migrate our email platform to new infrastructure, the maintenance will be taking place between 11 PM and 3 AM UTC daily until Feb 15 2022.
We will be working on system components related to the email service but don't anticipate any service interruption. If you experience any disruption to your service, please contact our Support team who are available 24/7 via Live Chat.
]]>We will be undergoing planned maintenance throughout January and early February to migrate our email platform to new infrastructure, the maintenance will be taking place between 11 PM and 3 AM UTC daily until Feb 15 2022.
We will be working on system components related to the email service but don't anticipate any service interruption. If you experience any disruption to your service, please contact our Support team who are available 24/7 via Live Chat.
]]>Please be advised we are currently performing maintenance on our platform. During this entire maintenance period, you will not be able to submit domain registration, transfer, renewal, or contact update requests.
We apologize for any inconvenience this may cause. Thank you for your patience and understanding
]]>Please be advised we are currently performing maintenance on our ticketing platform which may cause a delay in our ability to reply to your request.
Our support teams are available 24/7 via our Live Chat service which will be unaffected during this maintenance window.
Thank you for your patience and understanding.
]]>Date: 07/01/2022
Starting Time: 14:43 GMT
We are aware of an issue impacting hosting services on server: slmp-550-18.slc.westdc.net . Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
UPDATE @ 07/01/2022 16:30 GMT: Our Technical teams have identified the issue getting the server to boot into the OS. Please accept our apologies for any inconvenience that this may have caused.
UPDATE @ 07/01/2022 17:30 GMT: Technical teams have booted the server into a rescue environment and are working on resolving RAID and boot issues with the server.
UPDATE @ 07/01/2022 18.45 GMT: Server is booted to a rescue environment, technical teams are continuing to work on the server to resolve RAID and boot issues.
UPDATE @ 07/01/2022 20:45 GMT: Technical teams are continuing to work on the server to resolve and booting issues.
UPDATE @ 07/01/2022 23:36 GMT: - RESOLVED A fix has been implemented and the services hosted on this server are now accessible. We apologise for any inconvenience this may have caused.
]]>Please be advised we are currently performing maintenance on our platform. During this maintenance period, there will be a 20-minute window in which you may experience delays in receiving email notifications such as password reset links or other notifications.
Our support teams are available 24/7 via our Live Chat service which will be unaffected during this maintenance window.
Thank you for your patience and understanding
]]>We are currently experiencing an intermittent issue with our CHI DNS Nameservers (ns14.midphase.com, ns15.midphase.com & ns16.midphase.com). Our teams are investigating the issue and we will provide updates as they are available.
We apologize for any inconvenience this may cause.
Date Tuesday 16th November 2021
Start time 04:25 MDT
Some customers may be experiencing errors when sending/receiving emails.
Technical teams are currently investigating as a priority. Further updates will be posted when available.
We apologise for any inconvenience this may cause.
UPDATE:16/11/2021 - 13:38 MDT - Normal mail service has resumed. Apologies for the inconvenience.
]]>Please be advised, scheduled maintenance is taking place on Dedicated servers located in our Salt Lake City data center. During the maintenance window, power actions (Shutdown, Reboot, Startup) will not be available for servers in this location. Servers will remain online and accessible.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Please be advised, maintenance is taking place on the Windows Shared hosting server swmp-550-116.slc.westdc.net. During the maintenance window, any services hosted on swmp-550-116.slc.westdc.net will be unavailable. We expect there to be a downtime of around 30 minutes, but we ask you to be prepared for downtime during the entire maintenance window.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 08:12 MDT - Normal mail service has resumed. Apologies for the inconvenience.
]]>Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
Update @ 04:28 MDT - Normal mail service has resumed. Apologies for the inconvenience.
]]>Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
Date Friday 29th October 2021
Start time 05:30 BST
We are experiencing intermittent login failure. We will provide an update shortly with additional information.
UPDATE - 06:40 BST - RESOLVED fix has been implemented and the hosted email is now accessible. We apologise for any inconvenience this may have caused.
]]>Verisign has scheduled a maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS look-ups on all .cc, .tv and .name domain names.
Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
]]>Date 19/10/2021
Start time 21:48 MDT
We are currently experiencing an incident that is impacting our Hosted Email Web Login. Our Technical teams have been engaged and are investigating as a priority.
UPDATE - 22:13 MDT ** Our technical teams have completed the investigation and all mail services are resumed to fully operational with no further login issues. we are monitoring the state. We apologize for any inconvenience this may have caused.
UPDATE - 23:07 MDT ** Email services (IMAP/POP/Webmail/Inbound emails) are offline again. Technical teams are continuing to investigate the issue. Further updates will be provided as they become available.
Resolved A fix has been implemented and the hosted email web login, is now accessible. We apologize for any inconvenience this may have caused.
]]>Date 19/10/2021
Start time 12:40 MDT
We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.
UPDATE - 12:52 MDT: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further "SMTP Error (454)" Authentication failed"
]]>Date 18/10/2021
Start time 08:10 MDT
We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.
UPDATE 09:40 MDT Our engineering team has identified the cause to be due to a hardware issue and working to resolve the issue as soon as possible.
UPDATE 11:30 MDT Engineering team have completed the syncing operation and are now moving over resources onto the relevant hardware.
UPDATE - 12:04 MDT: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further ( SMTP Authentication Failure 'Sending') issues.
]]>Date: 17/10/2021
Starting Time: 01:00 GMT
Duration 45 Minutes
Verisign has scheduled a maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS lookups on all .com and .net domain names.
Please note that domains that have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Start time: 11:00AM MDT 10/10/21
End time: 13:00PM MDT 10/10/21
Duration: 2 Hours
Please be advised, emergency maintenance is taking place on server Shared Hosting Services , Backup Servers & VPS cloud F. During the maintenance window, any services hosted on Shared Hosting Services, Backup Servers or VPS cloud F will be unavailable.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Date: 09/10/2021
Starting Time: 13:20 MDT
We are aware of an issue impacting hosting services on the location SLC-F. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
UPDATE - 15:11 MDT Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
UPDATE - 16:27 MDT Our technical team continuing working to resolve the problem. Thank you for your patience and understanding.
UPDATE - 20:22 MDT Our technical teams have completed the investigation and all services are resumed to fully operational. We are monitoring the state, Oct, 20:22 MDT. We apologize for any inconvenience this may have caused.
UPDATE - 21:31 MDT The issue has been resolved.
]]>Please be advised, maintenance is taking place on the Windows Shared hosting server swmp-550-112.slc.westdc.net. During the maintenance window, any services hosted on swmp-550-112.slc.westdc.net will be unavailable. We expect there to be a downtime of around 15 minutes, but we ask you to be prepared for downtime during the entire maintenance window.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Date: Tuesday 28 September 2021
Start time: 19:20 BST
Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
UPDATE: 28/09/2021 19:54 BST. The issue has been resolved.
]]>Please be advised, emergency maintenance is taking place on server swmp-550-112. During the maintenance window, any services hosted on swmp-550-112 will be unavailable.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Date Friday 17 September 2021
Start time 16:43 BST
We are experiencing intermittent login failure. We will provide an update shortly with additional information.
Update: @ 17:15 BST - We are currently investigating a login issue for a small set of customers with (Webmail, POP, IMAP). Users are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.
Update: @ 17:55 BST - We are monitoring and have initiated measures to restore service for our cluster A users, we will be continuing to monitor to ensure stability. As of now, users should be able to log back into their webmail for use.
Update: @ 18:15 BST - Hosted Email Login Issue (Webmail, POP, IMAP) have been resolved. Thank you for your patience whilst we resolved this fault.
]]>Some customers may be experiencing errors when connecting using the POP3 protocol. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
Our Technical teams need to perform an emergency reboot on the shared hosting server slmp-550-86.slc.westdc.net to ensure stability.
Please be advised, maintenance is taking place on the Windows Shared hosting server swmp-550-116.slc.westdc.net. During the maintenance window, any services hosted on swmp-550-116.slc.westdc.net will be unavailable. We expect there to be a downtime of around 30 minutes, but we ask you to be prepared for downtime during the entire maintenance window.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident that is impacting our Chi control panel. Our Technical teams have been engaged and are investigating as a priority.
Date 03/08/2021
Start time 13:00 MDT
We are currently experiencing an incident that is impacting our Hosted Email Web ( Error message of sending). Our Technical teams have been engaged and are investigating as a priority.
Resolved A fix has been implemented and the hosted email web login, is now accessible. We apologise for any inconvenience this may have caused.
]]>The backend billing system is currently experiencing delays, causing SSL certificate renewals and new orders to fail. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
The development team is planning to deploy a change that will impact Bare Metal customers’ ability to perform tasks against their servers such as accessing credentials, power state changes, and OS updates. All functionalities will be restored when the maintenance completes.
If you have any questions or concerns, please contact our support team.
]]>Please be advised, emergency maintenance is taking place on servers slmp-550-53.slc.westdc.net, slmp-550-54.slc.westdc.net, slmp-550-55.slc.westdc.net, slmp-550-56.slc.westdc.net. During the maintenance window, any services hosted on these servers will be unavailable.
We are currently experiencing an incident on the server slmp-550-54.slc.westdc.net. Our Technical teams have been engaged and are investigating as a priority.
We are currently experiencing an incident on the servers slmp-550-53.slc.westdc.net, slmp-550-54.slc.westdc.net, slmp-550-23.slc.westdc.net and slmp-550-55.slc.westdc.net. Our Technical teams have been engaged and are investigating as a priority.
We are currently experiencing an incident that is impacting some machines in our SLC-H cloud. Our Technical teams have been engaged and are investigating as a priority.
We are currently experiencing an incident that is impacting the hosted email (CHI Mail) platform. Some users may experience delays in outbound and inbound emails. The engineering team has been engaged and they are currently investigating as a priority.
We are currently experiencing connection drops for a small set of email accounts on the Hosted Email (CHImail) platform.
Technical teams have been engaged and are investigating as a priority, and will provide updates as they are available.
We apologize for any inconvenience this may cause.
To provide you with the most reliable and robust hosting environment available, we will be upgrading parts of our network in the following locations:
This maintenance window will start on July 14th, 2021 between the hours of 02:30 - 4:00 UTC. During this window, the ability to access dedicated servers via IPMI may be temporarily unavailable.
If you have any questions or concerns, please contact our support team.
]]>Some customers may be experiencing errors when sending emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologize for any inconvenience this may cause.
We are currently experiencing inbound mail delays on our hosted email platform. The Technical teams have been engaged and are investigating as a priority.
Date 29/06/2021
Start time 10:00 BST
We are experiencing email delays. We will provide an update shortly with additional information.
UPDATE - 11:47 BST
RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further delays. Thank you for your patience during this issue.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading parts of our network in the following locations:
This maintenance window will start on July the 1st, 2021 between the hours of 01:30 - 3:30 UTC. During this window, the ability to access dedicated servers via IPMI may be temporarily unavailable.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident that is impacting the Windows shared hosting server swmp-550-116.slc.westdc.net.
Our Technical teams have been engaged and are investigating as a priority.
UPDATE Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
UPDATE Our technical teams are continuing to resolve the problem. Thank you for your continued patience.
UPDATE Our technical teams continue to work on resolving this ongoing issue as a priority. Thank you for your ongoing patience.
UPDATE Our technical teams are continuing to work on resolving the issue. We appreciate your continued patience.
UPDATE Resolved Our technical teams have completed work on this issue and all services are back operational. This issue is now resolved.
]]>DATE: 09/06/2021
We are currently experiencing an incident on the Server slmp-550-22.slc.westdc.net.
Our Technical teams have been engaged and are investigating as a priority.
UPDATE 12:15 BST: Our engineers have completed the investigation and all services are resumed to fully operational. Thank you for your patience regarding this issue.
]]>We will provide an update once we have additional information.
UPDATE ** RESOLVED** Our engineers have completed the investigation and all mail services are resumed to fully operational. Thankyou for you patience regarding during this issue.
]]>To provide you with the most reliable and robust hosting environment available we will be performing final steps to migrate from our old EOL sitebuilder servers to newer supported versions.
These tasks will have a minimal client impact.
Sitebuilder clients will not be able to write/change site content during this time until the migration is complete, sites will be read-only. There will be a short minute or so where when, reconfigured the basekit load balancers to point to the new servers, that could look like services are down.
If you have any questions or concerns, please contact our support team.
]]>DATE: 05/06/2021
We are currently experiencing an incident on the server slmp-550-54.slc.westdc.net.
Our Technical teams have been engaged and are investigating as a priority.
UPDATE: Our engineering team continues to investigate the root cause of the issue and we will continue to provide updates.
UPDATE: RESOLVED Server is now available and all services have resumed operation. We thank you for your patience during this indicident.
]]>Date 04/06/2021
Start time 17:34 UTC
We are experiencing email delays. We will provide an update shortly with additional information.
UPDATE - 19:27 UTC: The deployed team has identified the issues causing delays and are taking measures to resolve the said delays and deferrals. Deferrals and delays are still expected.
UPDATE - 21:15 UTC: The mail admin team continues working to resolve the problems in our hosted email service.
UPDATE - Jun 05, 2021 - 09:29 UTC This issue has been resolved as we are no longer seeing issues with new inbound emails.
]]>Our phone support facility is currently unavailable.
Should you require any assistance, please contact us via live chat or raise a ticket at https://www.midphase.com/support/
UPDATE: The phone service is now available.
]]>Start time: Friday 30th of April 14:00 UTC, 08:00 MDT
End time: Friday 30th of April 15:00 UTC, 09:00 MDT
Duration: 1 hour
Event Type: Scheduled Maintenance
A maintenance window has been scheduled to take place on the 30th of April from 14:00 till 15:00 UTC on server slmp-550-74
During this maintenance window, our team will be performing hardware maintenance. Whilst being completed, access to all services on the server will be unavailable.
If you have any questions or concerns, please contact our support team.
UPDATE: The maintenance is completed. Services hosted on the above server is now available.
]]>Date: 28 April 2021
Start time: 09:30 am MDT
End time: 13:30 pm MDT
Duration: 4 hours
Event Type: Schedule Maintenance
This maintenance window will start on 28th April 2021, between the hours of 09:30, am - 13:30 pm MDT.
Several precautions are currently in place to ensure that the maintenance happens as seamlessly as possible however, we do ask that you prepare for this service being unavailable during the maintenance window.
If you have any questions or concerns, please contact our support team.
]]>Date: 26 April 2021
Start time: 09:30 am MDT
End time: 13:30 pm MDT
Duration: 4 hours
Event Type: Schedule Maintenance
This maintenance window will start on 26th April 2021, between the hours of 09:30, am - 13:30 pm MDT.
Several precautions are currently in place to ensure that the maintenance happens as seamlessly as possible however, we do ask that you prepare for this service being unavailable during the maintenance window.
If you have any questions or concerns, please contact our support team.
]]>We are aware of an issue accessing our webmail service for some customers.
Our engineers are investigating the issue.
Should you require any assistance, please raise a ticket via our support page at https://www.midphase.com/support/
UPDATE: A fix has been implemented and the issue for the webmail is now be resolved. Thank you for your patience during this issue
]]>UPDATE - Our engineering team continues to work on managing the queue buildup and improving mail delivery time.
We will provide updates as they are available.
UPDATE - Our engineering team continues to investigate the root cause of the issue and we will continue to provide updates.
RESOLVED - A fix has been implemented and the issue for the email delays is now be resolved.
Thankyou for you patience during this issue.
]]>Date: 15/03/2021
Please be advised that hosted email customers are experiencing a delay in inbound email. 3rd Party (Tucows) have acknowledged the issue and are investigating.
Update - We are still observing inbound email delays. Our engineering team is continuing to work on a resolution. We will provide further updates as soon as they become available.
Update - Our engineering team still works to clear out the inbound delays we are seeing improvements but there are still delays for some customers. We'll continue to provide updates as they come.
** Resolved** - Our engineering team was able to clear up the inbound delays, we haven't seen any further reports of delays. This incident is considered resolved.
]]>We are aware of an issue whereby customers may experience intermittent issues with email delays. The engineering team is currently investigating the issues.
We will update this post once we have any further information, and we apologize for any inconvenience this may cause.
UPDATE @ 09:53 UTC - The engineering team is still investigating the root cause of email delays. We will post updates once we have them available.
UPDATE @ 11:54 UTC - The teams are continuing to investigate this issue. Currently, the Network Engineering and Data Centre Technicians are engaged to investigate the issue. We will provide updates as they become available, and appreciate your patience.
UPDATE @ 12:55 UTC - We are still working on this and will update again when there is more progress.
UPDATE @ 14:07 UTC - Our teams are working to diagnose the problem. We want to get the system back up as soon as possible. We apologize for any inconvenience this may cause.
UPDATE @ 15:28 UTC - The teams have found the problem and are working on a fix.
UPDATE @ 16:28 UTC - A fix has been implemented for this issue. We will continue to monitor the stability of the service.
UPDATE @ 18:20 UTC - The issue has been resolved and the system is running as expected.
We are aware of an ongoing issue whereby customers may experience intermittent issues when attempting to load our website. Our engineers are investigating the issue as a priority.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
Should you require any assistance during this period, please ensure you raise an incident ticket
UPDATE 00:39 UTC: Our engineers have resolved this issue and working status is resumed
]]>End time: 10th March 2021 03:00 UTC
Duration: 6 hours
Event Type: Scheduled Maintenance
To provide you with the most reliable and robust technical experience available, we will be upgrading our phones and chat systems during a planned maintenance window. Clients may experience a delay in connecting and contacting our support agents during the six hour maintenance window, causing potential disturbances to services when contacting our support team.
This maintenance window will start on 9th of March, 2021 between the hours of 21:00 UTC -03:00.
Should you require any assistance during this period, please ensure you raise an incident ticket via our support page at (https://www.midphase.com/support).
]]>End Time: 07:00 UTC 02/03/2021
Title: SLC Network Upgrades
A period of emergency maintenance has been scheduled to allow our network team in our Salt Lake City datacentre to enact a critical change.
During this time, it's expected that access to some client systems and within this datacentre may be impacted for approximately 2 hours.
We apologise for any inconvenience caused.
Please be aware our support staff are available 24/7 if you wish to contact us for further information.
]]>IMAP/POP/SMTP protocols should otherwise continue working as expected
We will provide an update once we have additional information.
UPDATE:All of the services have recovered without intervention. Our engineering team will continue to investigate the root cause and take necessary action to prevent the issue from reoccurring.
Incident Start Time: 03-01-2021 20:51:00 UTC Incident Start Time: 03-01-2021 21:15:00 UTC Total Duration: 24 mins
]]>8:30 AM MDT Mail server has been updated , WebMail issue has been fixed , all Mail services are working fine
]]>We are currently investigating reports of our shared Windows hosting server swmp-550-115 being unreachable.
Our technical teams are investigating the issue as a priority. We apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team.
UPDATE @ 09:00 UTC/02:00 MST: Our technical teams are continuing to investigate this. We will post updates as they become available
UPDATE @ 10:00 UTC/03:00 MST: Our technical teams are continuing to investigate this as a priority. We apologize for any inconvenience this may cause
UPDATE @ 11:00 UTC/04:00 MST: Our technical teams are continuing to investigate this.
UPDATE @ 12:00 UTC/05:00 MST: Our technical teams are continuing to investigate this.
UPDATE @ 13:00 UTC/04:00 MST: Our technical teams continue to investigate this as a priority. We apologize for any inconvenience this may cause
UPDATE @ 15:32 UTC/06:32 MST: Our technical teams have been able to partially restore services on this server. Some services may still be intermittent or unavailable while we continue to restore full access to all services.
UPDATE @ 19:29 UTC/10:29 MST: All sites have been restored and are up on the server. The control panel is still down and we are working on restoring access to the control panel.
UPDATE @ 23:21 UTC/16:41 MST: The control panel is now online, clients may experience some slowness when using the control panel interface. Technical teams are working to resolve issues impacting control panel performance.
UPDATE @ 10:33 UTC/03:00 MST: Our technical team has applied the fix and all affected services are now available.
]]>Server swmp-550-115 is currently unavailable.
Technical teams are investigating the issue as a priority.
If you have any questions or concerns, please contact our support team.
UPDATE @ 14:00 GMT: Technical teams are continuing investigating this.
UPDATE @ 15:22 GMT: Technical teams are continuing investigating this.
UPDATE @ 16:20 GMT: Technical teams are continuing investigating this.
UPDATE @ 17:36 GMT: Technical teams are continuing investigating this. We will post updates as they become available.
UPDATE @ 19:36 GMT: Technical teams are continuing investigating this incident. Further investigation required.
UPDATE @ 20:12 GMT: Network access to the server has been restored. Teams are still working on checking the stability of services that are now available
UPDATE @ 20:35 GMT: All Services are resolved. Thank you for your patience during this issue.
Start Time: 04:00 UTC 12/02/2021
End Time: 06:00 UTC 12/02/2021
A period of emergency maintenance has been scheduled to allow our network team in our Salt Lake City datacentre to enact a critical change.
During this time, it's expected that access to some client systems and within this datacentre may be impacted for approximately 10-15 minutes whilst the affected device fails over to it's partner.
We apologise for any inconvenience caused.
Please be aware our support staff are available 24/7 if you wish to contact us for further information.
UPDATE @06:19 GMT The maintenance is going on. We will post updates as they are available.
UPDATE @07:28 GMT: This maintenance is still ongoing at this time. We will post updates as they are available.
UPDATE @08:00 GMT: Our teams have completed this maintenance successfully. All affected services are now available.
]]>As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.
If you have any questions or concerns, please contact our support team.
UPDATE @23:08 MST: Our teams have completed this maintenance successfully.
]]>We are currently investigating emails being sent in error to users by our mail service
There is no percentage specified in these notifications, and they have no impact on the use of the mailboxes, sending, and receiving. You can disregard the emails and continue to use your account as normal.
UPDATE @ 11:15 GMT We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.
UPDATE @ 14:20 GMT We are continuing to investigate the issue and will post updates as they become available.
UPDATE @ 17:50 GMT We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.
UPDATE @ 20:05 GMT Our engineers have implemented a fix to resolve the issue with the email notifications, users should no longer expect to receive quota notification.
We apologise for the inconvenience this has caused.
]]>UPDATE: Server reboot and all filesystem checks completed
]]>4:45 AM MDT - all services are operational now , but we are still investigating possible hardware related issues as server is still having performance issues
9:12 AM MDT - we are performing urgent maintenance ir order to eleminated possible hardware issues
11:00 AM MDT - we replaced CPU and RAM , but this did no help, so we are replacing chassis now
12:18 AM MDT - we replaced all hardware in order to eliminte all possible related issues, server has booted , web server is working but Mail server is having issues
1:30 PM MDT - Mail server is back to normal
]]>Title: Hosted email issue
We are currently experiencing some intermittent issues with our email service which may affect connectivity to our webmail. Our engineers are investigating this issue as a priority.
UPDATE: 15:45 GMT Friday 18/12/2020 The email server is now operational.
We apologise for the inconvenience this may have caused.
]]>We're currently investigating reports of packet loss and network latency affecting a subset of clients in our London (DC5) Data Center. Our teams are actively investigating these reports and hope to soon have these issues resolved. We apologize for any inconvenience this may cause.
Planned start time: 04:00 (UTC) - 14/12/20
Expected end time: 06:00 (UTC) - 14/12/20
Scope: Network update.
Affect to clients: Up to 3 to 5 mins downtime expected in parts of our London DC network.
]]>We are going to shutdown the servers and move these to the new rack
8:17 am Servers have been shutted down , and are being prepared to be moved to the new rack
9:30 am Win07 and HelmCP servers are up and running fine, websl1 server is experiansing booting issue we are working on it
12:00 am Websl1 server is experiencing intermittent performance issue , we are investigating this issue
2:40 pm Websl1 sever is back to normal
]]>Event type: Scheduled Maintenance
8:00 am Servers have been shuted down, and being prepared to be moved to the new rack 9:00 am Servers are up and running , maintenance has been completed
]]>The live chat service has been successfully fixed and all services are back online.
]]>Traffic has been redirected to an alternative transit provider restoring access to the affected services.
We apologise for any inconvenience caused during this time.
If you require further support, please do not hesitate to contact our support team.
]]>Our network team are investigating the issue as a priority.
Updates to follow.
]]>UPDATE @ Mon Sep 7 06:27:00 MDT 2020: The server became unresponsive and is being rebooted to restore service.
UPDATE @ Mon Sep 7 06:33:15 MDT 2020: The server is online.
]]>Client Impact: IMAP and POP users will experience service interruption for a short duration during the maintenance. Users will be able to send and receive emails during the maintenance period.
UPDATE: The scheduled maintenance has been completed.
]]>Full functionality has been restored to the mail service and we continue to monitor the situation.
Thank you for your patience during the incident.
]]>We sincerely apologise for the inconvenience this continues to cause our customers.
We remain in close dialogue with Tucows and we will continue to keep you updated on our progress.
]]>UPDATE @ Mon Aug 31 08:06:00 MDT 2020: The server became unresponsive and has been rebooted. It is currently undergoing a file system check and will be available shortly.
UPDATE @ Mon Aug 31 08:10:51 MDT 2020: The server is online now.
]]>You can still contact Support via ticket if you have any query.
We apologise for the inconvenience you might experience
UPDATE: All affected services are now online
]]>We apologise for the inconvenience you might experience.
]]>We apologise for the inconvenience you might experience.
]]>Client Impact: Users will experience sporadic disconnects and reconnects during the maintenance. Users will be able to send and receive emails during the maintenance period.
Maintenance Completed 20:00 UTC
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-85.slc.westdc.net
slmp-550-96.slc.westdc.net
This maintenance window will start on August 26th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Wed Aug 26 05:16:13 MDT 2020: slmp-550-96 has been successfully upgraded, we are still working on slmp-550-85 and it will be online shortly.
Update @ Wed Aug 26 06:41:44 MDT 2020: The maintenance has been successfully completed.
Update Tue Aug 25 18:33:04 MDT 2020: The service is back online.
]]>If your website is continuing to see any issues, please contact our support team via our chat or ticketing service.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-1.slc.westdc.net
This maintenance window will start on August 18th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Aug 18 05:54:09 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-2.slc.westdc.net
slmp-550-3.slc.westdc.net
This maintenance window will start on August 17th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Mon Aug 17 04:34:43 MDT 2020: The maintenance has been successfully completed.
]]>Please be advised that we have planned maintenance for our online chat systems on Tuesday 18th August 2020 at 12:00 - 18:00 (MDT)
Customers trying to contact support via live chat during this time may experience difficulties in contacting our engineers
We apologize if this causes any inconvenience during this time.
Thank you
]]>Update @ Fri Aug 14 06:47:04 MDT 2020: The server became unresponsive and has been rebooted.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-4.slc.westdc.net
This maintenance window will start on August 14th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Fri Aug 14 06:39:09 MDT 2020: the maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-5.slc.westdc.net
This maintenance window will start on August 13th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Thu Aug 13 05:59:33 MDT 2020: We have experienced an unexpected issue and will have to extend the maintenance until 7AM MDT.
Update @ Thu Aug 13 06:27:47 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-6.slc.westdc.net
This maintenance window will start on August 12th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Wed Aug 12 03:55:16 MDT 2020: the maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-7.slc.westdc.net
slmp-wp-550-132.slc.westdc.net
This maintenance window will start on August 11th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Aug 11 06:05:00 MDT 2020: The maintenance has been successfully completed.
]]>Update @ Mon Aug 10 08:28:47 MDT 2020 - This server is being rebooted to restore service. Update @ Mon Aug 10 09:20:13 MDT 2020 - This server is now online and available for use.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-8.slc.westdc.net
slmp-550-131.slc.westdc.net
slmp-550-133.slc.westdc.net
slmp-550-134.slc.westdc.net
This maintenance window will start on August 10th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Mon Aug 10 06:01:27 MDT 2020: The following servers have been successfully upgraded - slmp-550-131, slmp-550-133 and slmp-550-134. We are still working on slmp-550-8 and some services may be temporarily unavailable on this server.
Update @ Mon Aug 10 07:34:06 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-127.slc.westdc.net
slmp-550-128.slc.westdc.net
slmp-550-129.slc.westdc.net
slmp-550-130.slc.westdc.net
This maintenance window will start on August 7th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Fri Aug 7 03:47:52 MDT 2020: The maintenance has been successfully completed.
]]>Update @ Wed Aug 5 23:31:53 MDT 2020: The server became unresponsive and has been rebooted. It is currently running a file system integrity check and will be available shortly.
Update @ Thu Aug 6 00:14:19 MDT 2020: The file system check is still running. It is at 31% complete.
Update @ Thu Aug 6 00:47:11 MDT 2020: The file system check is at 40% complete.
Update @ Thu Aug 6 01:23:34 MDT 2020: The file system check is at 48% complete.
Update @ Thu Aug 6 02:00:47 MDT 2020: The server is online and available for use.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-123.slc.westdc.net
slmp-550-124.slc.westdc.net
slmp-550-125.slc.westdc.net
slmp-550-126.slc.westdc.net
This maintenance window will start on August 6th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Thu Aug 6 04:31:03 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-119.slc.westdc.net
slmp-550-120.slc.westdc.net
slmp-550-121.slc.westdc.net
slmp-550-122.slc.westdc.net
This maintenance window will start on August 5th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Wed Aug 5 04:02:55 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-107.slc.westdc.net
slmp-550-116.slc.westdc.net
slmp-550-117.slc.westdc.net
slmp-550-118.slc.westdc.net
This maintenance window will start on August 4th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Aug 4 04:55:26 MDT 2020: The following three servers have been successfully upgraded: slmp-550-116, slmp-550-117, slmp-550-118. We are still working on slmp-550-107 and it will be available as soon as possible.
Update @ Tue Aug 4 06:17:07 MDT 2020: We have experienced an unexpected issue on slmp-550-107 and are still working on upgrading the OS and cPanel services on it. Some services are still temporarily unavailable and we are working to restore them as soon as possible.
Update @ Tue Aug 4 07:22:09 MDT 2020 The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-102.slc.westdc.net
slmp-550-103.slc.westdc.net
slmp-550-104.slc.westdc.net
slmp-550-105.slc.westdc.net
This maintenance window will start on August 3rd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Mon Aug 3 05:21:06 MDT 2020: The maintenance has been successfully completed.
]]>We sincerely apologise for the inconvenience this continues to cause our customers.
We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
If you have any questions or concerns, please contact our support team
]]>--
We have been informed that the The Tucows engineering team are investigating reports of high load on their mail system, resulting in some mail delays for customers.
We sincerely apologise for the inconvenience this continues to cause our customers.
We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
SWMP-550-115 SWMP-550-110 SLMP-550-119 SLMP-550-120 SLMP-550-123
This maintenance window will start on July 27th, 2020 between the hours of 09 pm - 12 pm MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
COMPLETED 13:30 MDT - Planned Server Maintenance is now complete. All services are resumed to fully operational. Thankyou for your patience during this maintenence window.
]]>We sincerely apologise for the inconvenience this continues to cause our customers.
We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
**RESOLVED ** 19:30 UTC: - High load issue is now resolved. All mail services have resumed to normal. We sincerely apologise for any inconvenience caused.
]]>We sincerely apologise for the inconvenience this has caused our customers. We remain in close dialogue with Tucows around this incident and next steps.
We will be distributing a full Root cause analysis to all affected customers.
If you have any questions, please contact our support team who are here 24/7 and happy to help.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
We will continue to keep you updated on progress.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
Update @ 3:08 AM MDT: The Tucows engineering team have so far restored 25% of the affected mail services.
We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
We will continue to keep you updated on progress.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this. https://www.midphase.com/knowledgebase/display/MID/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-98.slc.westdc.net
slmp-550-99.slc.westdc.net
slmp-550-100.slc.westdc.net
slmp-550-101.slc.westdc.net
This maintenance window will start on July 24th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Fri Jul 24 05:07:31 MDT 2020: The maintenance has been successfully completed.
]]>This issue is not affecting all customers and is currently impacting approximately 15% of our mailbox users. We apologize for any inconvenience this may cause.
]]>We sincerely apologise for the inconvenience this has caused our customers. We remain in close dialogue with Tucows around this incident and next steps.
We will be distributing a full Root cause analysis to all affected customers.
If you have any questions, please contact our support team who are here 24/7 and happy to help.
]]>Update @ Thu Jul 23 08:05:23 MDT 2020: The failed hardware has been replaced and these servers are online and available for use once again.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>Update @ Thu Jul 23 00:31:24 MDT 2020: The server is online and available for use once again.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-94.slc.westdc.net
slmp-550-95.slc.westdc.net
slmp-550-96.slc.westdc.net
slmp-550-97.slc.westdc.net
This maintenance window will start on July 23rd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Thu Jul 23 06:28:03 MDT 2020: The maintenance has been completed. slmp-550-94, slmp-550-95 and slmp-550-97 have been successfully upgraded. We have experienced an unexpected hardware issue with slmp-550-96 and it is currenly unresponsive. We are still working with our data center techs on this issue.
]]>We sincerely apologise for the inconvenience this is causing our customers. We remain in close dialogue with Tucows and continue to press them for an urgent resolution.
We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>INCIDENT: We are aware that there are issues affecting this server. Technical teams have been engaged and are investigating as a priority.
]]>Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-90.slc.westdc.net
slmp-550-91.slc.westdc.net
slmp-550-92.slc.westdc.net
slmp-550-93.slc.westdc.net
This maintenance window will start on July 22nd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Wed Jul 22 05:10:27 MDT 2020:* The maintenance has been successfully completed.
]]>Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>Please note: this issue will not result in data loss.
The service interruption was due to shared storage metadata corruption limited to customers that operate on the new shared storage infrastructure.
The Tucows engineering team have been performing multiple recovery and repair steps. They are in the final phase of this and when this completes successfully, they will begin the final steps to bring mail services back online.
We will receive an update from them at 6 PM UTC, after which we will post an update here.
Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We continue to work with Tucows following their service failure on Friday 17th July. This issue is not affecting all customers and is currently impacting approximately 15% of our mailbox service users.
Please note: this issue will not result in data loss.
We will receive an update from them at 3PM UTC, after which we will post an update here.
Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress.
As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
A full Root cause analysis will be provided to all affected customers once service has been fully restored.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-86.slc.westdc.net
slmp-550-87.slc.westdc.net
slmp-550-88.slc.westdc.net
slmp-550-89.slc.westdc.net
This maintenance window will start on July 21st, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Jul 21 05:37:31 MDT 2020: The maintenance has been successfully completed.
]]>UPDATE - The emergency maintenance is complete. The website builder is back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-82.slc.westdc.net
slmp-550-83.slc.westdc.net
slmp-550-84.slc.westdc.net
slmp-550-85.slc.westdc.net
This maintenance window will start on July 20th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Mon Jul 20 05:53:43 MDT 2020:
The maintenance has been completed. All servers except for slmp-550-85 have been successfully upgraded.
We have experienced an unexpected disk failure on slmp-550-85 and had to cancel the upgrade on this server due to degraded disk performance and possible issues it may cause. We will re-schedule this maintenance to a later date as soon as the server completes RAID rebuild.
]]>We continue to work with the technical teams at our 3rd party service provider (Tucows). This issue is currently impacting approximately 15% of our mailbox service users.
Please note: this issue will not result in data loss.
They continue to work on service restoration and are currently estimating this could take up to 2 more business days. Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress.
As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.
A full Root cause analysis will be provided to all affected customers once service has been fully restored.
INCIDENT:
From 02:30 UTC on July 17th 2020, our technical team became aware of a 3rd party issue affecting some of our clients connecting to the email platform via IMAP & POP3.
No data-loss is expected as a result of this issue.
Resolution steps have been ongoing to resolve these issues. However, this has not progressed as quickly as expected. We continue to monitor the situation and will continue to provide regular updates.
As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this. https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.
We apologise for the inconvenience caused by this issue. If you have any other questions, please let us know and we will be happy to help!
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-82.slc.westdc.net
slmp-550-83.slc.westdc.net
slmp-550-84.slc.westdc.net
slmp-550-85.slc.westdc.net
This maintenance window will start on July 20th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Mon Jul 20 05:53:43 MDT 2020:
The maintenance has been completed. All servers except for slmp-550-85 have been successfully upgraded.
We have experienced an unexpected disk failure on slmp-550-85 and had to cancel the upgrade on this server due to degraded disk performance and possible issues it may cause. We will re-schedule this maintenance to a later date as soon as the server completes RAID rebuild.
]]>Update @ Fri Jul 17 02:55:09 MDT 2020: The server is online and available for use once again.
]]>As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.
We apologise for the inconvenience caused by this issue. If you have any other questions, please let us know and we will be happy to help!
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-78.slc.westdc.net
slmp-550-79.slc.westdc.net
slmp-550-80.slc.westdc.net
slmp-550-81.slc.westdc.net
This maintenance window will start on July 16th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @Thu Jul 16 05:27:46 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-74.slc.westdc.net
slmp-550-75.slc.westdc.net
slmp-550-76.slc.westdc.net
slmp-550-77.slc.westdc.net
This maintenance window will start on July 15th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Wed Jul 15 05:06:14 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-70.slc.westdc.net
slmp-550-71.slc.westdc.net
slmp-550-72.slc.westdc.net
slmp-550-73.slc.westdc.net
This maintenance window will start on July 14th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Jul 14 05:35:52 MDT 2020: The following two servers have been successfully upgraded - slmp-550-71, slmp-550-72. We are still working on the other two servers as we experienced a minor issue, and will have to extend the maintenance until 8AM MDT.
Update @ Tue Jul 14 07:30:09 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-66.slc.westdc.net
slmp-550-67.slc.westdc.net
slmp-550-68.slc.westdc.net
slmp-550-69.slc.westdc.net
This maintenance window will start on July 13th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Mon Jul 13 04:35:21 MDT 2020: The maintenance has been successfully completed.
]]>Scheduled maintenance is currently in progress. We will provide updates as necessary. Users will experience sporadic disconnects and reconnect during the maintenance. Users will not be able to send and receive emails during the maintenance period. Users will also have issues login into their webmail.
If you have any questions or concerns, please contact our support team.
UPDATE: The scheduled maintenance has been completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-62.slc.westdc.net
slmp-550-63.slc.westdc.net
slmp-550-64.slc.westdc.net
slmp-550-65.slc.westdc.net
This maintenance window will start on July 10th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Fri Jul 10 05:05:50 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-58.slc.westdc.net
slmp-550-59.slc.westdc.net
slmp-550-60.slc.westdc.net
slmp-550-61.slc.westdc.net
This maintenance window will start on July 9th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Thu Jul 9 05:14:43 MDT 2020: The maintenance has been successfully completed.
]]>Please be informed that we will be performing a code deployment to improve stability and rebalancing on our Chimail email system. During the time of the maintenance period, you may experience minor service interruption for a short period of time. We will provide updates as necessary.
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-54.slc.westdc.net
slmp-550-55.slc.westdc.net
slmp-550-56.slc.westdc.net
slmp-550-57.slc.westdc.net
This maintenance window will start on July 8th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Wed Jul 8 04:40:06 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-50.slc.westdc.net
slmp-550-51.slc.westdc.net
slmp-550-52.slc.westdc.net
slmp-550-53.slc.westdc.net
This maintenance window will start on July 7th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Jul 7 05:07:33 MDT 2020: The maintenance has been completed on the following three servers: slmp-550-50, slmp-550-51, slmp-550-53. We are still working on slmp-550-52.
Update @ Tue Jul 7 07:16:29 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-46.slc.westdc.net
slmp-550-47.slc.westdc.net
slmp-550-48.slc.westdc.net
slmp-550-49.slc.westdc.net
This maintenance window will start on July 6th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Mon Jul 6 05:21:34 MDT 2020: The maintenance has been successfully completed.
]]>We will be taking the sitegrinder.midphase.com server down to perform an emergency maintenance and migrate it to the new hardware to improve the stability of our hosting environment. We expect this maintenance may take up to 5-6 hours to complete.
Update @ Fri Jul 3 03:09:17 MDT 2020: The migration has been successfully completed. All services on this server are available once again.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-42.slc.westdc.net
slmp-550-43.slc.westdc.net
slmp-550-44.slc.westdc.net
slmp-550-45.slc.westdc.net
This maintenance window will start on July 3rd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Fri Jul 3 05:08:14 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-38.slc.westdc.net
slmp-550-39.slc.westdc.net
slmp-550-40.slc.westdc.net
slmp-550-41.slc.westdc.net
This maintenance window will start on July 2nd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Thu Jul 2 05:45:55 MDT 2020: slmp-550-38, slmp-550-39 and slmp-550-40 have been successfully upgraded. We are still working on slmp-550-41 and some services on this server may be still unavailable on it.
Update @ Thu Jul 2 06:53:10 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-34.slc.westdc.net
slmp-550-35.slc.westdc.net
slmp-550-36.slc.westdc.net
slmp-550-37.slc.westdc.net
This maintenance window will start on July 1st, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Wed Jul 1 07:35:59 MDT 2020: The maintenance has been successfully completed.
]]>Update @ Tue Jun 30 14:00:08 MDT 2020 - The server is up and running.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-30.slc.westdc.net
slmp-550-31.slc.westdc.net
slmp-550-32.slc.westdc.net
slmp-550-33.slc.westdc.net
This maintenance window will start on June 30th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Jun 30 06:06:51 MDT 2020: We have experienced an unexpected issue and will have to extend the maintenance window until 8AM MDT.
Update @ Tue Jun 30 09:18:12 MDT 2020: slmp-550-32 and slmp-550-33 have been successfully upgraded and all services are up and running on these servers. We are still working on slmp-550-30 and slmp-550-31, the mail services are already up and running, we are working to recover web services.
Update @ Tue Jun 30 10:23:08 MDT 2020: Maintenance has concluded and all services on these servers are online and available for use.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-26.slc.westdc.net
slmp-550-27.slc.westdc.net
slmp-550-28.slc.westdc.net
slmp-550-29.slc.westdc.net
This maintenance window will start on June 25th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Thu Jun 25 04:23:08 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-22.slc.westdc.net
slmp-550-23.slc.westdc.net
slmp-550-24.slc.westdc.net
slmp-550-25.slc.westdc.net
This maintenance window will start on June 24th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Wed Jun 24 05:43:14 MDT 2020: The maintenance has been successfully completed.
]]>We are currently investigating this and will update you once more information is gathered.
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-18.slc.westdc.net
slmp-550-19.slc.westdc.net
slmp-550-20.slc.westdc.net
slmp-550-21.slc.westdc.net
This maintenance window will start on June 23rd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Jun 23 05:19:01 MDT 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slmp-550-12.slc.westdc.net
slmp-550-13.slc.westdc.net
slmp-550-14.slc.westdc.net
slmp-550-17.slc.westdc.net
This maintenance window will start on June 22nd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Mon Jun 22 05:26:12 MDT 2020: The following servers have been successfully updated: slmp-550-12, slmp-550-14, slmp-550-17. We are still working on slmp-550-13 and it will be available shortly.
Update @ Mon Jun 22 06:52:44 MDT 2020: The maintenance has concluded and all four servers are online and available for use.
]]>Further updates will be posted to our status page as we work to resolve these delays
UPDATE: We've seen a decrease in latency and messages no longer appear to be delayed. Our technical team are continuing to monitor the mail environment but consider this incident resolved.
Please don't hesitate to contact our support team should you require any additional assistance.
]]>UPDATE: 23:10 UTC
Some users may also see authentication errors with IMAP and POP. Our operations team has been engaged.
We will provide an update once we have additional information.
We are currently experiencing some issues with out hosted email cluster, our engineers have been notifcied and is this currently being investigated by our Email admins and senior technicians,
If you have any questions or concerns, please contact our support team.
We are currently experiencing some issues with out hosted email cluster, our engineers have been notifcied and is this currently being investigated by our Email admins and senior technicians,
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
sitegrinder.midphase.com
slmp-550-9.slc.westdc.net
slmp-550-10.slc.westdc.net
slmp-550-11.slc.westdc.net
This maintenance window will start on June 16th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Jun 16 04:40:09 MDT 2020: The following servers have been successfully upgraded - slmp-550-9, slmp-550-10, sitegrinder. We are still working on upgrading slmp-550-11.
Update @ Tue Jun 16 06:01:33 MDT 2020: We have experienced an unexpected problem with slmp-550-11 and will have to extend this maintenance until 7AM MDT.
Update @ Tue Jun 16 06:59:56 MDT 2020: This maintenance has successfully concluded and the servers are online and available for use.
]]>We are currently investigating reports of issues with the hosted email that is affecting a small subset of our clients. Some users may not be able to log into webmail, or send/receive emails in an email client. Our senior engineers are looking into the matter as we speak and will work to resolve the issue as a matter of urgency. We will post updates to this status once we have them.
We are currently investigating reports of not being able to access some mail accounts via webmail or mail clients, which is currently affecting a small subset of our hosted email accounts (CHI mail).
May 18, 18:06 MDT - We are investigating an issue affecting some users while accessing Webmail services. Users attempting might experience slowness or time outs while attempting to connect. Our operations team has been engaged.
UPDATE Mail system issues are still being investigated. Your patience is greatly appreciated regarding this issue.
UPDATE: We have had notification from mail engineers that this incident is now resolved. Again we appreciate your patience through this isssue.
]]>We are currently experiencing s some issues with our Billing phone lines. We are working as best we can to get his resolved as soon as possible. We sincerely apologize for any inconvenience this may cause.
Our support phone lines may be unavailable for brief periods at times between April 28, 23:00 MDT- April 29, 02:00 MDT (April 29, 05:00-08:00 UTC) while we carry out maintenance. We apologize in advance for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team via chats.
]]>We are currently experiencing issues on our CHI page. Our technical team are investigating the issue. Sorry for any inconvenience this might cause.
]]>Update Thu Apr 2 07:18:29 MDT 2020: The server was migrated to the new hardware and started. Currently it is running filesystem check and it is on 30% completed. We expect this to be back online shortly.
Update Thu Apr 2 07:43:14 MDT 2020: The server is checking filesystem quotas and will be back online once this is done.
Update: The server is back online and running fine.
This is now resolved. Apologies for any inconveniences this may have caused.
]]>Our technical teams are working on it as a priority to resolve the issue as soon as possible.
UPDATE @27/03/2020 05:00 MDT We have discovered that are a lot of file system errors , as result IIS is not able to start, file system check is running
UPDATE @27/03/2020 09:00 MDT File system check\repair is still running , 12% passed
UPDATE @27/03/2020 11:45 MDT File system check\repair is still running , 18% passed, repaired orphaned files , now it is fixing index of files
UPDATE @27/03/2020 14:09 MDT File system check\repair is still running , it is still fixing index of files( fixed 143553 entries)
UPDATE @27/03/2020 16:37 MDT File system check\repair is still running , it is still fixing index of files( fixed 229293 entries)
UPDATE @27/03/2020 19:34 MDT File system check\repair is still running , 20% completed, repaired security file record
UPDATE @27/03/2020 22:34 MDT File system check\repair is still running , 26% completed, 747989 data files processed, verified usn journal
UPDATE @28/03/2020 00:20 MDT File system check\repair is still running , 61% completed
UPDATE @28/03/2020 01:44 MDT File system check\repair is still running , 92% completed
UPDATE @28/03/2020 02:14 MDT File system check\repair was finished , server has booted , IIS server started , checking if everything is up and running
UPDATE @28/03/2020 02:46 MDT No new NTFS errors , all services are up and running fine , server is back to normal state and is fully operational
]]>All users have now been unblocked and email functionality has been fully restored.
There are still remaining accounts to be migrated to the new mailstore, and we will post updates on this incident to keep you informed as we work to complete the migration.
]]>UPDATE @ 26th March 2020, 17:13 UTC - Our operations team continues to restore service on the affected mailstores. The service has been restored for some customers but a small portion of our customers continue to experience issues with their mailboxes.
UPDATE @ 26th March 2020, 12:05 UTC - Most of the affected mailstores have been re-enabled. While the operations team continues to investigate another to identify and rectify the issue on it. Updates will be provided as soon as possible. Please ensure that, before you contact support regarding this query, you attempt to log into your webmail account to verify that your account is now active, by going to https://chimail.midphase.com
UPDATE @ 26th March 2020, 11:10 UTC - After re-enabling our mailstores to resolve this ongoing incident we have encountered a different issue and needed to bring the mailstores offline again in order to resolve this problem. We will likely be bringing them back up shortly once we have completed testing. These affected users will be unable to login to the Webmail/IMAP or POP until the mailstores have been re-established.
UPDATE @ 26th March 2020, 10:00 UTC - The mailstores have been re-enabled. At this time service is fully online and we will be monitoring for any impact which is currently expected to be better than previous days.
UPDATE @ 26th March 2020, 07:56 UTC - The emergency maintenance will be targeted for specific users. Those targeted users will be unable to login to their account via POP/IMAP/Webmail or an email client during the maintenance window. This would affect approx. 6.6% of users
We will be performing emergency maintenance this evening to resolve outstanding issues on this platform.
A small number of users may encounter issues logging in to their account via POP/IMAP/Webmail during the maintenance window.
We thank you once again for your continued patience and understanding whilst we work to resolve this issue.
Start time: Mar 25, 2020 at 10:00 PM UTC End time: Mar 26, 2020, at 10:00 AM UTC
]]>We have fixed the issue, now IIS service is working fine
]]>We apologize for the issues that some of our users are continuing to face when attempting to access their hosted mail accounts.
As things stand, any messages sent to your mailbox during this outage will continue to be delivered, however, access to these mailboxes remains limited at present.
Technical Summary:
--
On the afternoon of the 23rd March 2020 at approximately 14:52 UTC, one of our mail platforms encountered an operational error which subsequently sent a significantly higher load to other nodes within the mail cluster. To address this load, our mail team took the decision to disable individual mailboxes deemed to be causing excess load.
Replacement nodes have been introduced into the environment and accounts are in the process of migrating to these devices, however, due to the excess I/O introduced by the excessive load and the account transfers. We have had to temporarily suspend logins to certain accounts on affected nodes.
--
Apologies once again for the frustration must no doubt be causing you. Our support team has received an unprecedented volume of calls and messages today regarding this issue and we appreciate your patience whilst we work to update you during this stressful time. Timed updates can be found below.
UPDATE @ 25th March 2020, 15:18 UTC - Our Operations team have enabled IMAP/POP/Webmail. Email deliveries will be resumed shortly. Updates will be provided as soon as possible
UPDATE @ 25th March 2020, 14:03 UTC - We are seeing high load again. Users may notice slowness or intermittent issues to login. Updates will be provided as soon as possible
UPDATE @ 25th March 2020, 13:04 UTC - We have fully implemented our fix, any email issues are now resolved and no more accounts should be offline. We will continue to monitor the situation and provide updates when we can.
UPDATE @ 25th march 2020, 07:35 UTC - Our operations team has ended the maintenance on one of the mail clusters by enabling all of the mailstores. A small number of accounts will still not have webmail or email client access as we prepare for another batch migration to be done during a lull period.
UPDATE @ 25th march 2020, 07:06 UTC - Our ops team is still currently working on this issue at hand. At this time, only users on the still disabled mailstore are expected to be completely unable to utilize hosted email. Users from the other mailstores which were enabled will still see a degraded performance at this time.
UPDATE @ 25th march 2020, 00:26 UTC - An emergency migration process is being looked at by our operations team to help restore access. Unfortunately, this does still mean that a handful of users will be unable to login to their account via webmail or their email clients. Once again we do apologize for the discomfort this is causing, we are doing our best to resolve the issue as swiftly and smoothly as possible.
UPDATE @ 24th march 2020, 22:59 UTC - The operations team is still monitoring the service, unfortunately, it is momentarily experiencing an unusually high load until such behavior stabilizes the email deliverability cannot be restored. Rest assured that we are working hard on the issue as we are aware of the implications this is causing for many users.
UPDATE @ 24th march 2020, 17:38 UTC - Our operations team is continually working on restoring access to accounts and their mailboxes incrementally. We will update again once we have any further information.
UPDATE @ 24th March 2020, 15:09 UTC - A number of accounts have been brought back online though service to these has been observed to be intermittent. We're continuing to restore service to all affected users as swiftly as possible.
UPDATE @ 24th March 2020, 13:53 UTC - We are currently still working on implementing the fix. During this time, users may experience problems accessing their mailboxes. For now, email is still being delivered to users inboxes, even if you cannot log in at this time.
UPDATE @ 24th March 2020, 12:05 UTC - We are still working on the fix. We will update again once we have more information.
UPDATE @ 24th March 2020, 10:50 UTC - The implementation of a fix appears to be progressing well. A further estimate of the completion time has not yet been made. We will update again once we have this information
UPDATE @ 24th March 2020, 09:08 UTC - The issue appears to be progressing well. During the maintenance, users may be unable to access our email services and inboxes may appear empty, however email service would resume shortly after. We will post the updates as we receive.
UPDATE @ 24th March 2020, 05:20 UTC - Issue still progressing, update when further information is available
UPDATE @ 24th March 2020, 03:30 UTC - The issue appears to be progressing well. A further estimate on the completion time has not yet been made. We will update again once we have this information.
UPDATE @ 24th March 2020, 01:00 UTC - The issue is still being worked on by our Ops teams, again your patience is appreciated during this time.
UPDATE @ 23rd March 2020, 23:00 UTC - Our Ops team are still diligently working on the issue. We appreciate your continued patience.
UPDATE @ 23rd March 2020, 21:30 UTC - We are currently having emergency maintenance to bring service back online.
UPDATE @ 23rd March 2020, 19:40 UTC - There is no change in the status of service impact, however, the failover is almost complete. Your patience is greatly appreciated.
UPDATE @ 23rd March 2020, 18:00 UTC - Our Ops dept are still investigating the issue as a priority. Please accept our apologies for the potential impact this incident may have caused.
UPDATE @ 23rd March 2020, 15:18 UTC - Our technical team have identified the cause of the issue preventing some users from logging in via webmail and are working with our mail service team to resolve these errors.
We are investigating and seeking to resolve an incident which is affecting our contact phone service with the billing team. We recommend our customers to join a live chat or raise a ticket if you have any concern or query regarding payments. We apologise for any inconvenience this might cause.
]]>We are currently investigating reports of not being able to sync the email into the third party mail client which is currently affecting a small subset of our hosted email accounts. Our Operations team is currently investigating this issue as a priority.
UPDATE: 13:00 UTC Our engineers have applied a fix and identified that normal service is currently being resumed.
]]>We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email accounts.
We are investigating and seeking to resolve an incident is affecting our live chat and phone service. Customers may be experiencing delays in allocating requests to available agents. Our Operations team is currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you.
We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email (CHImail) accounts.
Update @ 12:43 MDT/18:43 UTC - The affected node was restored and services are healthy as of now. The process of increasing the system capacity is still work in process and should not impact current operations. We will keep monitoring.
Update @ 17:05 MDT/23:05 UTC - This issue has been resolved. We apologize for any inconvenience this may have caused.
We are investigating and seeking to resolve an incident is affecting our live chat and phone service. Customers may be experiencing delays in allocating requests to available agents. Our Operations team are currently investigating this issue as a priority.
We apologize for the potential impact of this incident on you.
Update @ 04:35am MDT/10:35am UTC - Our engineers have applied a fix and identified that normal service is currently being resumed. We will continue to monitor services and will update the incident once it has been confirmed as resolved.
Update @ 05:01am MDT/11:01am UTC - Following a period of monitoring, our engineers have confirmed that the incident is now resolved and normal service has resumed. Please accept our apologies for the potential impact this incident may have caused.
We are currently experiencing issues with our support phone system. During this time, you will not be able to reach us via phones. Please contact us via chats or tickets. We greatly apologize for the inconvenience this may cause.
Issue: We are investigating and seeking to resolve an incident which is affecting our live chat and contact phone service. We recommend our customers to raise a ticket if have any concern or query. We apologise for any inconvenience this might cause.
]]>We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email (chimail) accounts. We apologize for any inconveniences this may cause.
Update @ 08:50 MST Our operations team are working on implementing a permanent fix. We will continue to provide updates as we work through this issue.
Update @ 10:22 MST A subset of users who try to connect to one of our IMAP nodes are not able to login to the webmail. This is due to the high load on the node. Operation team has been engaged and working on resolving the issue
If you have any questions or concerns, please contact our support team.
]]>UPD 06:07 - Server is still running file system check
]]>Update @ Wed Feb 26 22:23:59 MST 2020: 550-41, 550-105, and 550-107 are online. We are still working on 550-42.
Update @ Thu Feb 27 00:54:04 MST 2020: We have experienced a problem with disks array on slmp-550-42 that was preventing the server from booting up. This problem has been resolved and the server is currently performing a file system integrity check, it is currently at 10.5% complete.
Update @ Thu Feb 27 01:40:46 MST 2020: The file systems check on slmp-550-42 is still under way. It is at 18% complete.
Update @ Thu Feb 27 02:25:23 MST 2020: The file systems check on slmp-550-42 is at 34% complete.
Update @ Thu Feb 27 02:55:51 MST 2020: The file system check completed and the server is online and available for use once again. We are still performing additional checks and maintenance, however these shouldn't affect server uptime.
]]>Affected services: Live Chat and phone call
]]>Update @ Thu Feb 13 00:28:59 MST 2020: We have experienced a hardware issue with the RAID controller and are currently working to resolve it.
Update @ Thu Feb 13 02:15:57 MST 2020: The problem has been resolved and the server is booting up now. It is currently undergoing a file system integrity check and will be available shortly.
Update @ Thu Feb 13 03:25:56 MST 2020: The file system check is at 30% complete.
Update @ Thu Feb 13 04:00:06 MST 2020: The file system check is at 45% complete.
Update @ Thu Feb 13 04:33:29 MST 2020: The server is online once again. We are still experiencing a problem with MySQL service and are working to get it resolved.
Update @ Thu Feb 13 06:13:02 MST 2020: The MySQL issue has been resolved and all databases should be available.
]]>The issue has been fixed and all services are now fully operational. We apologise for any incovenience experienced during this incident.
Identified:
We have identified the issue and have applied a fix but are still seeing intermittent failures on some accounts. Thank you for your continued patience with this case as we investigate further.
We are currently investigating issues affecting the following services: Domain Registrations, Domain Transfers, Domain Pushes and Contact Information changes.
Our support team is looking into the issue. We will keep you posted as new information is made available.
]]>We are investigating and seeking to resolve an incident which is affecting our live chat and contact phone service. We apologize for the potential impact of this incident on you.
]]>We are investigating an issue preventing some users on our hosted email (CHI mail) platform from accessing their email via Webmail or client programs. We currently see this is affecting a small group of accounts. Our operations team has been engaged, and we apologize for any inconvenience this may cause.
We will provide an update once we have additional information.
If you have any questions or concerns, please contact our support team.
Update @ Friday, Jan 31st 02:03 MST - This issue has been identified, and a fix has been implemented. We are currently monitoring to see if there are any accounts still experiencing this.
Update @ Friday, Jan 31st 03:08 MST - We have continued monitoring this but have found no accounts with this login issue. This issue is resolved.
ISSUE:We are investigating and seeking to resolve an incident which is affecting our Support Phone and Live Chat service. We apologise for the potential impact of this incident on you.
]]>We will be performing planned maintenance on our Hosted Email platform (CHI Mail). Client impact: Users may notice a blip in their email services during this time.
If you have any questions or concerns, please contact our support team.
We will perform unscheduled maintenance on our Hosted email servers, which will cause brief interruptions in Hosted Email service (CHI mail). This is expected to be completed at 13:30 MST.
We thank you for your patience as we work to complete this.
Update @ Thu Dec 26 11:20:09 MST 2019 - All services are once again available for use. Update @ Thu Dec 26 11:29:00 MST 2019 - This server is once again experiencing connectivity issues. We are continuing to investigate the cause. Update @ Thu Dec 26 11:40:00 MST 2019 - Services are available for use.
]]>Please accept our apologies for any inconvenience this may have caused.
If you have any questions or concerns, please contact our support team.
]]>Our operations team will be performing reboots on nodes in our email cluster. During this time users may experience brief disconnects and reconnects with their services.
Update Wed Nov 27 19:45:18 MST 2019 Services have been restored.
Update Wed Nov 27 21:01:03 MST 2019 - We are aware that there are issues affecting this server.
Update Wed Nov 27 23:36:00 MST 2019 - The server is experiencing a RAID card failure. We are checking this hardware issue.
Update Thu Nov 28 00:53:43 MST 2019 - The hardware has been replaced and the server is back online.
]]>Please contact support via our email contact form found at https://www.midphase.com/support/
]]>Nov 02, 2019 - 22:06 UTC
If you have any questions or concerns, please contact our support team.
]]>We are aware that there are issues affecting Log into webmail. We are working to get them resolved.
The reason for the issue is still being looked for.
If you have any questions or concerns, please contact our support team.
]]>More updates will be provided as soon as they are available. Nov 02, 2019 - 16:06
If you have any questions or concerns, please contact our support team.
If you have any questions or concerns, please contact our support team.
]]>More updates will be provided as soon as they are available. Nov 02, 2019 - 16:06
If you have any questions or concerns, please contact our support team.
]]>Maintenance end date: 8th October 2019,11:15 GMT
Midphase will be performing maintenance on the network in some of our data centers. This will impact Midphase customers in the following locations – Washington DC, San Jose, Seattle, Dallas and Singapore. As this is an organization-wide maintenance, all the locations mentioned will be affected during the same two-hour timeframe.
What is the impact?
Virtual Machines (VMs) in these locations will be put into a shutdown state during this maintenance window and will be off for up to two hours and thirty minutes. We apologize for any inconvenience this scheduled maintenance may cause. Other Midphase locations will be unaffected by this maintenance.
If you need further support
If you have any questions about this email or anything else related to your Midphase account, please contact our support staff at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
Thank you for your understanding and patience,
Team Midphase
]]>Update @ Thu Sep 12 08:17:36 MDT 2019: We have experienced an unexpected hardware issue and had to reboot the server. It is currently undergoing a file system integrity check and will be available shortly.
Update @ Thu Sep 12 08:41:02 MDT 2019: The file system is still running, it is currently at 22% complete.
Update @ Thu Sep 12 09:34:05 MDT 2019: filesystem check finished, server rebooted. RAID array during POST said it is degraded.
Update @ Thu Sep 12 09:45:31 MDT 2019: Checked RAID controller state. Disk in slot 3 is rebuilding. Controller states that disks in slots 2 and 3 have reached SMART fail state.
Update @ Thu Sep 12 11:08:30 MDT 2019: Disk in slot 3 has been replaced. Array is rebuilding again. Will proceed with replacement of disk in slot 2 once slot 3 is fully online.
Update @ Thu Sep 12 12:07:33 MDT 2019: Rebuild Progress on Device at Enclosure 32, Slot 3 Completed 32% in 60 Minutes.
Update @ Thu Sep 12 15:59:45 MDT 2019: This server has been operational since about 09:40 MDT.
]]>Update @ Tue Sep 3 02:00 MDT 2019: The scheduled maintenance has been completed.
]]>UPDATE - 07:00 BST Technical teams have made some fixes and we are currently monitoring to verify these changes have corrected the intermittent email connectivity issues experienced.
UPDATE - 21.30 BST: We are continuing our investigation into an issue which some users may have trouble connecting to our Webmail, IMAP and POP service. We apologise for any inconvenience experienced during this period.
UPDATE - 17:45 BST: We are investigating an issue which some users may have trouble connecting to our Webmail, IMAP and POP service. We apologise for any inconvenience experienced during this period.
We are currently investigating an issue preventing some of our customers from accessing Hosted Email Services. We apologise for any inconvenience experienced during this period and we will keep you updated on our progress.
]]>We will be taking the following servers down to perform the hardware maintenance. This should take no longer than 10-20 minutes per server to complete.
slmp-550-69.slc.westdc.net
slmp-550-70.slc.westdc.net
slmp-550-71.slc.westdc.net
slmp-550-72.slc.westdc.net
Update @ Wed Aug 21 06:49:01 MDT 2019: The maintenance on slmp-550-69, slmp-550-70 and slmp-550-72 has successfully completed and they have been upgraded to the new hardware. We experienced an unexpected issue with slmp-550-71 and have to postpone the maintenance on this server.
Update @ Wed Aug 21 07:21:03 MDT 2019: We have resolved the issue with slmp-550-71 and are currently working on replacing this server hardware, it will be online shortly.
Update @ Wed Aug 21 07:46:36 MDT 2019: The maintenance on slmp-550-71 has been successfully completed and this server is up and running once again.
]]>Update @ Tue Aug 20 13:41:35 MDT 2019: All servers are online and available for use. A subsequent maintenance will be scheduled in the near future to address the root cause of the outage.
]]>Update @ Tue Aug 20 05:49:26 MDT 2019: We experienced an unexpected hardware issue, it has been resolved and the servers are online and available for use once again.
]]>Update @ Sat Jun 29 10:33:40 MDT 2019: The server unexpectedly crashed and is being rebooted to restore service.
Update @ Sat Jun 29 10:39:04 MDT 2019: The server is online and available for use.
]]>Update @ Fri Jun 28 14:28:51 MDT 2019 - Server had some kind of incident, console shows it is saving vmcore. We are monitoring its bootup. Server is up, services still starting. Update @ Fri Jun 28 14:46:49 MDT 2019 - Server operational.
]]>We will provide an update once we have additional information.
UPDATE 10:03 MDT We have been informed by our email admins, this issue has been resolved, and successful tests have been performed.
]]>We will be taking the following servers down to perform security maintenance. This should take no longer than 10-15 minutes per server to complete.
slmp-550-1, slmp-550-2, slmp-550-3, slmp-550-4,
slmp-550-5, slmp-550-6, slmp-550-7, slmp-550-8,
slmp-550-9, slmp-550-10, slmp-550-11, slmp-550-12,
slmp-550-13, slmp-550-14, slmp-550-28, slmp-550-41,
slmp-550-42, slmp-550-43, slmp-550-44, slmp-550-59,
slmp-550-89, slmp-550-103, slmp-550-104, slmp-550-105,
slmp-550-107, slmp-550-116, slmp-550-117, slmp-550-118,
slmp-550-119
We will be taking the following servers down to perform security maintenance. This should take no longer than 10-15 minutes per server to complete.
slmp-550-120, slmp-550-121, slmp-550-122, slmp-550-123
slmp-550-124, slmp-550-125, slmp-550-126, slmp-550-127
slmp-550-128, slmp-550-129, slmp-550-130, slmp-550-131
slmp-550-133, slmp-550-134, slmp-550-135, slmp-550-136
slmp-550-137, slmp-550-139
Update @ Wed Jun 26 02:10:31 MDT 2019: This maintenance has been completed.
]]>Update 06/24/19 9:26 AM MST Phone systems are back online, apologies for any inconvenience this has caused.
]]>We will be taking the following servers down to perform security maintenance. This should take no longer than 10-15 minutes per server to complete.
slmp-550-90, slmp-550-91, slmp-550-92
slmp-550-93, slmp-550-94, slmp-550-95
slmp-550-96, slmp-550-97, slmp-550-98
Update @ Tue Jun 25 02:25:39 MDT 2019: This maintenance has been completed.
]]>Date: Monday June 24, 2019
Start time: 9:00 AM MDT
End time: 10:00 AM MDT
Duration: 1 Hour
Event type: Planned Event
We will be taking the system down for maintenance on June 24, 2019 at 9:00 AM MDT. This maintenance should be complete within 1 hours time.
]]>• Update June 9, 2019, 8:17 AM MST Apologies for the inconvenience and delay in this matter. We are working to get this resolved as soon as possible. If you need further assistance please contact support at https://midphase.com/support
• Update June 9, 2019, 9:19 AM MST Currently working with administrators to resolve the SSL certificate for chimail.midphase.com. For anyone using an email client, mail.hostedemail.com is a working alternative server name. We will post another update as soon as we have more information.
• Update June 9, 2019, 10:34 AM MST A new SSL certificate has been installed on chimail.midphase.com, and the email server is now back online. Apologies for the inconvenience caused by this incident. If you have further questions, feel free to contact our support team at https://midphase.com/support
]]>We have scheduled an emergency maintenance period for a small subset of users located on Cluster A. The maintenance period will last a full hour, however, these users may be unable to access their mail for a period of time, of less than 5 minutes.
If you have any questions or concerns, please contact our support team.
]]>Update @ Wed May 22 12:12:56 MDT 2019 - This server is being rebooted to restore service. Update @ Wed May 22 12:25:00 MDT 2019 - Services all services are not available for use. Update @ Wed May 22 13:20:00 MDT 2019 - This server is again experiencing connectivity issues. We are working on identifying and resolving this now. Update @ Wed May 22 14:23:00 MDT 2019 - All services are accessible on this server.
]]>If you do experience difficulties contacting us via phone or live chat, please either submit a ticket or wait a little while and try the chat/phone again.
]]>UPDATE As of 13:46, MDT, all systems were operational again. We thank you for your patience and understanding.
]]>Update 8:00 AM MDT - server is performing Moving/Resizing Partition task
Update 11:50 AM MDT - task has finished moving 40% of data
Update 1:44 PM MD - task has finished , server is up and working fine
]]>UPDATE At 09:19, MDT, we were notified the issue was resolved. All phone calls should be answered as normal. We thank you for your patience.
]]>Thu Apr 4 19:38:16 MDT 2019 - All servers are back online.
]]>If you have any questions or concerns, please contact our support team.
]]>UPDATE 10:17 MDT We are happy to report the incidents on CHI email related to slow webmail login along with inbound/outbound mail delays have been resolved. We will continue to monitor the status, we will provide our next update shortly.
UPDATE 10:40 MDT We are happy to report CHI email services are behaving normally. This is now considered resolved.
]]>Update @ Fri Mar 15 16:06:19 MDT 2019 - Email services are now available for use.
]]>We will provide an update once we have additional information
UPDATE As of 16:57 UTC This issue is now resolved.
]]>Update @ Wed Feb 20 07:44:41 MST 2019: The server became unresponsive due to high load and required a reboot. It is now online and available for use.
]]>Start time: 2:00 PM UTC
End time: 11:00 PM UTC
Duration: 9 hours
Event type: System Upgrade
During the maintenance window, the virtual server section of our control panel will be taken offline which will affect our client's ability to manage their services within our control panel. Please note that this will only affect control panel functionality and your virtual server (VM) will be unaffected during the maintenance period.
If you have any questions or concerns, please contact our support team.
UPDATE @ 11:33 PM UTC - To ensure a smooth transition we are continuing to test the upgrade. We will keep the status post updated as additional information becomes available.
UPDATE Feb 14 1:53 AM UTC - Maintenance has been completed successfully. We are working through two minor issues and expect to have both issues addressed shortly. If you have any questions or need anything please don't hesitate to contact us.
]]>We will be rebooting the following servers to apply security patches. This will cause a brief outage while each server reboots.
slmp-550-135 slmp-550-136 slmp-550-137 slmp-550-138
If you have any questions or concerns, please contact our support team.
]]>During this incident timeframe, messages may take longer to be successfully delivered to their intended recipients.
Next Update: 16:33UTC Time posted Jan 17, 15:34 UTC Components affected Degraded Performance Hosted Email - Cluster A
The queue affecting a small subset of users is now clearing.
We're monitoring the situation in the event of additional spikes.
If no spikes can be identified the status will clear at 18:00UTC Time posted Jan 17, 16:34 UTC Components affected Operational Hosted Email - Cluster A
This incident has been resolved. Time posted Jan 17, 17:58 UTC Components affected Operational Hosted Email - Cluster A
]]>Update @ Sat Jan 12 09:45:50 MST 2019: The server became unresponsive and has been rebooted. It's now online and available for use.
]]>In the meantime, please contact us using chats or tickets.
]]>Update @ Mon Jan 7 16:37:57 MST 2019 - All services are available for use now.
]]>Phones are operational again and we are monitoring them.
]]>UPDATE 14:45, MST The issues facing our phone system have been resolved. Please feel free to contact us via phone once again.
]]>UPDATE 14:08 At this time the issue with our payment processor has reported that the issues have been resolved, which has been confirmed by our engineering teams. We will be continuing to monitor things on our end. Please open a support ticket if you continue to experience problems and we will be happy to investigate further.
]]>UPDATE This issue has been resolved. All phone communications seem to be normal, for about the last hour.
]]>We have identified the issue and are working to get it corrected as soon as possible. Will update when there is more information.
]]>Our network team is currently engaged and investigating the issue. We will update here as soon as we are able.
UPDATE: 12/18/18 11:46 AM, MST Our network team was able to reroute our network traffic through another network provider.
If you are still seeing problems connecting to your website, please contact our support team. If you do contact the support team, please make sure to have a traceroute/tracert/MTR ready.
]]>*** UPDATE *** At 11:10 AM, MST, our admins notified us the issue regarding webmail logins has been corrected. If you are still seeing issues with your webmail login, please contact our support team.
*** UPDATE *** At 12:46 PM, MST, our admins notified us the previous issue has resurfaced. They are investigating and will update us again when they have an update.
*** UPDATE *** At 3:00 PM, MST, our admins updated the status for this issue to resolved, once again.
]]>The issue should be resolved however we are monitoring, let us know if you need any assistance with email services.
]]>Update @ Mon Nov 5 10:42:29 MST 2018 - Our team has been able to to recover our webmail services. We are still working on any ongoing IMAP service degradation. Update @ Mon Nov 5 11:42:23 MST 2018 - Our operations team has been able to fully restore the IMAP services for Cluster A. All services are now online.
]]>Update @ Wednesday Oct 31, 2018 15:49 MDT - This server is up and available for use.
]]>Update Oct 31 @ 8:18 am MST : Email sending has been fully restored. Please note this was only affecting outbound mail from https://chimail.midphase.com/
]]>Update @ Tue Oct 30 13:59:39 MDT 2018 - The issue has been identified and our engineering team is pro-actively working on a solution. More updates to come when information becomes available. Update @ Tue Oct 30 14:09:23 MDT 2018 - All services are now back on-line.
]]>phone system is in service again. Apologies for any inconvenience.
]]>Update: We have identified the issue and the phone system is in service again. Apologies for any inconvenience.
]]>Update - 10/25/2018, 12:35 All systems and services have been restored.
]]>Update Thu Oct 25 05:17:39 MDT 2018: The server has gone down as wrong hard drive was pulled out of it due to mislabeling. Currently it is booting back online and running a filesystem check which is at 60% now and we expect this to complete in about 30 minutes.
Update Thu Oct 25 05:35:49 MDT 2018: The server is mack online and working fine.
Update @ Mon Oct 22 12:03:24 MDT 2018 - This server is being rebooted to restore service. Update @ Mon Oct 22 12:05:57 MDT 2018 - This server is now up and available for use.
]]>Update: We have identified the issue and the phone system is in service again. Apologies for any inconvenience.
]]>Update Sun Sep 30 21:04:51 MDT 2018: The phone system is back online.
]]>Update @ Thu Sep 13 05:46:42 MDT 2018: We have identified the root cause of the outage as a DDOS and are working with our upstream network providers to resolve. This issue has the highest level of attention internally and we will provide additional updates as they become available.
Update @ Thu Sep 13 06:49:42 MDT 2018: The issue has been resolved.
]]>Update @ Mon Sep 3 06:24:28 MDT 2018: The server became unresponsive and is being rebooted. It is currently undergoing a file system integrity check.
Update @ Mon Sep 3 06:41:26 MDT 2018: The file system check is at 18% complete.
Update @ Mon Sep 3 07:07:07 MDT 2018: The file system check is at 27% complete.
Update @ Mon Sep 3 07:45:58 MDT 2018: The file system check is at 41% complete.
Update @ Mon Sep 3 08:18:21 MDT 2018: The server is online and available for use.
]]>Update @ Mon Sep 3 02:36:13 MDT 2018: The server became unresponsive and has been rebooted to restore service. It is now online and available for use once again.
]]>During the maintenance the servers will lose and regain connectivity to the network in a staggered manner based on the rack which we will be working on during the maintenance window. The work is scheduled over two maintenance windows, please see the details below:
--Part 1--
Date of Maintenance: 2018-08-22
Time of Maintenance: 20:00 - 23:59 CEST (18:00-21:59 UTC)
Location of Maintenance: Frankfurt, Germany
Reason for Maintenance: Upgrade top of rack switches to support more bandwidth and bursty traffic. The existing top of rack switches will be replaced with new ones.
Expected Impact: There will be momentary loss of network connectivity to servers in Frankfurt whilst the maintenance is being carried out. The network team will be replacing one switch at a time, therefore the network connectivity to different servers will be impacted at different times during the window.
--Part 2--
Date of Maintenance: 2018-08-23
Time of Maintenance: 20:00 - 23:59 CEST (18:00-21:59 UTC)
Location of Maintenance: Frankfurt, Germany
Reason for Maintenance: Upgrade top of rack switches to support more bandwidth and bursty traffic. The existing top of rack switches will be replaced with new ones.
Expected Impact: There will be momentary loss of network connectivity to servers in Frankfurt whilst the maintenance is being carried out. The network team will be replacing one switch at a time, therefore the network connectivity to different servers will be impacted at different times during the window.
If you have any questions or concerns, please contact support@vps.net
]]>Update @ Tue Aug 14 07:25:18 MDT 2018 - This issue has been resolved.
]]>Update Thu Aug 2 00:49:40 MDT 2018: The server was rebooted due to being unavailable and it is running a filesystem check. At the moment 30% completed.
Update Thu Aug 2 01:15:40 MDT 2018: The server is back online and running fine
Update 2018-06-07 8:04 p.m. MDT - The server is now responding better however performance is still slightly degraded. We are continuing to monitor this issue and work toward restoring full performance.
]]>Date: Monday, 11/JUN/2018
Start time: 17:00 MDT
End time: 17:30 MDT
Duration: 30 minutes
Event Type: Planned Maintenance
Description:
In order to provide the best experience via our Live Chat functionality, during this 30-minute maintenance window we will be applying application and security updates to our Live Chat platform. Please be aware that Live Chat will be inoperable during this window. If you need to contact us, please do so via email ticket to support@midphase.com. We will update you once the maintenance has been completed and our Live Chat platform is optimal. Thank you for patience.
]]>update @ Wed Apr 25 11:40:31 MDT 2018 - We have identified that the cause of the issue is network related and are working to resolve the issue.
update @ Wed Apr 25 11:58:04 MDT 2018 - This issue has been resolved. We had an issue with one of our backbone providers blocking OSCP stapling traffic. We have routed the traffic to one of our other backbone providers.
Update @ Tue Mar 13 08:30:27 MDT 2018 - This server is being rebooted to restore service. Update @ Tue Mar 13 08:44:47 MDT 2018 - All services are up and available for use.
]]>Update @ Mon Feb 12 07:47:28 MST 2018: Our operations team is continuing to work on the issues impacting the email cluster performance.
Update @ Mon Feb 12 09:59:21 MST 2018: The issues we were experiencing are now resolved. Thank you for your patience in this matter.
]]>We have identified issues with our phone system and are working to resolve this as soon as possible.
For immediate assistance, please contact us by submitting a ticket or using live chat.
Update: 3:03 PM MST. We have identified the issue and will continue monitoring this closely to ensure this is resolved. Thank you for your patience and understanding.
Update: 6:49 PM MST. The problem has been resolved.
]]>Update @Wed Feb 7 12:10:30 MST 2018 - The null route has been removed. All services are now accessible.
]]>Date: Wednesday January 31st, 2018
Start time: 17:15 AM MST
End time: TBD
Duration: Approximately 5 minutes
Event type: Emergency Maintenance
We are updating the Operating System on our Phone Router to address the issues we have been seeing with out Phone System. This should take about 5 minutes to complete, any active calls will be dropped as we perform the upgrade and no new calls will be received until the upgrade is completed.
If you have any questions or concerns, please contact our support team.
]]>Start Time: 01:00 AM MST
End Time: 02:00 AM MST
Expected Downtime: 10-15 minutes
Event Type: Emergency Maintenance
Subject: Rebooting Website Builder Servers to Apply Security Patches
To provide you with the most reliable and robust hosting environment available, we will be rebooting our website builder servers to apply security patches. This emergency maintenance will impact website builder services for 10-15 minutes while the servers are being rebooted.
As updates come we will update this status post. Please contact our technical support team if you have additional questions. We appreciate your cooperation as we continue our efforts to provide you with the best hosting environment available.
Update @ Wed Jan 24 01:20:42 MST 2018: This maintenance has been successfully completed.
]]>update @Jan 23, 17:06 UTC - Our operations team has identified the source of the email sending delays and sending should be back to normal at this time. We will continue to monitor sending performance before considering this matter fully resolved. update @Jan 23, 17:47 UTC - We are happy to report that this issue has been resolved. This issue affected our services from 15:59 UTC to 17:10 UTC. Thank you for your patience while this was investigated and resolved, and we apologise for the inconvenience.
]]>Start Time: 02:00 AM MST
End Time: 03:00 AM MST
Expected Downtime: 10-15 minutes
Event Type: Emergency Maintenance
Subject: Rebooting Website Builder Servers to Apply Security Patches
To provide you with the most reliable and robust hosting environment available, we will be rebooting our website builder servers to apply security patches. This emergency maintenance will impact website builder services for 10-15 minutes while the servers are being rebooted.
As updates come we will update this status post. Please contact our technical support team if you have additional questions. We appreciate your cooperation as we continue our efforts to provide you with the best hosting environment available.
Update @ 02:12 AM MST: This maintenance has been completed. The sitebuilder servers have been successfully rebooted.
]]>End Date: TBD
Expected Downtime: 30 minutes
Event Type: Emergency Maintenance
Subject: Rebooting All Managed Services to Apply Security Patches
To provide you with the most reliable and robust hosting environment available, we will be rebooting our managed services to apply security patches. This emergency maintenance will impact all managed services for 30 minutes while the server is being rebooted.
As updates come we will update this status post. Please contact our technical support team if you have additional questions. We appreciate your cooperation as we continue our efforts to provide you with the best hosting environment available.
Update: Our Systems Administrators continue to work through all Managed Services to apply Security Patches. Any further updates will be posted to this Status page on a case by case basis as they become available.
]]>We will be performing maintenance and upgrading our chat platform to ensure our clients have the best possible experience when contacting us through our our live chat application. During this maintenance our clients can contact us via phone or tickets/email, we'll ensure that our client's inquires are addressed as quickly as possible. If you have any questions or concerns, please contact supporthelp@midphase.com.
]]>update @ Wed Dec 27 16:09:08 MST 2017 - The mysql database service has been restarted. All services should be up and available at this time.
]]>Update @ Fri Dec 15 00:59:53 MST 2017: The maintenance has been successfully completed.
]]>Wednesday, December 6 @ 20:29: Server is running an automated file system check.
21:14: File system check is at 18!:45: 28%
]]>Update: Our operations team has identified and addressed the problem.
]]>Update @ Thu Nov 30 14:17:49 MST 2017: The server became unresponsive and was rebooted to restore service.
]]>Update @ Fri Nov 24 2:43 a.m. MST: Our operations team has identified and addressed the problem affecting logins to webmail. We do not anticipate any further problems but will continue to monitor this issue.
]]>Update @ Thu Nov 16 12:39:10 MST 2017 - We experienced a brief disruption in network connectivity which made some services temporarily unavailable. All services should be up and available for access.
]]>Update @Thu Oct 26 11:54:50 MDT 2017 - This server is being rebooted to restore service. Upon reboot a filesystem integrity check was in initiated.
Update @Thu Oct 26 12:10:59 MDT 2017 - This server is now up and available for use.
We apologise for the inconvenience.
Update @ Sep 28, 08:48 pm MDT - Our operations team continues to work on stabilizing the network. Email service may still be degraded for some users.
Update @ Sep 28, 09:52 pm MDT - Our operations team is still working on resolving the issue as quickly as possible.
Update @ Sep 29 01:05 am MDT - The operations team has made progress towards resolution and most services have been restored. We still see reports where some sites and services are offline intermittently or due to DNS caching. DNS services are still recovering and may respond slowly or intermittently.
Update @ Sep 29 02:35 am MDT - The DNS service continues to experience issues intermittently and impacts the mail services. Thank you in advance for your patience as we continue to work through this service disruption.
Update @ Sep 29 4:55 am MDT - Our operations team has been all hands on deck this morning working to resolve the issue. We are now seeing significant improvement to the intermittent DNS issue impacting the services, however services are not fully restored yet. The operations team is working as quickly as possible to fully restore service but no ETA has been publish. We will continue to provide updates through this communication channel as we progress through the issue. Thank you for your patience.
Update @ Sep 29 6:54 am MDT - We are happy to report that this time the mail services are responding reliably. Throughout the service interruption third party mail providers will have queued up mail for delivery to our system. Delayed mail will be delivered throughout the day as per the third party mail providers delayed sending policy. We are still monitoring the systems to ensure they remain fully functional and will continue to provide updates until we are confident this is fully resolved.
Update @ Sep 29 7:25 am MDT - We've been monitoring the stability of our services and now consider this issue resolved. We will continue to monitor the problem and provide an update if the status changes. We expect to see inbound mail delivery delays as third party mail providers will have queued up mail for delivery to our system. Delayed mail will be delivered throughout the day as per the third party mail providers delayed sending policy. Thank you for your patience as we worked through this issue.
Update @ Sep 29 9:10 am MDT - This incident has been resolved.
slmp-550-104.slc.westdc.net slmp-550-98.slc.westdc.net slmp-550-105.slc.westdc.net slmp-550-99.slc.westdc.net slmp-550-116.slc.westdc.net slan-550-93.anhosting.com slmp-550-107.slc.westdc.net slmp-550-41.slc.westdc.net slmp-550-42.slc.westdc.net slmp-550-100.slc.westdc.net slmp-550-94.slc.westdc.net slmp-550-101.slc.westdc.net slmp-550-95.slc.westdc.net slmp-550-102.slc.westdc.net slmp-550-96.slc.westdc.net slmp-550-103.slc.westdc.net slmp-550-97.slc.westdc.net swmp-550-109.slc.westdc.net swmp-550-110.slc.westdc.net swmp-550-111.slc.westdc.net swmp-550-112.slc.westdc.net swmp-550-113.slc.westdc.net swmp-550-114.slc.westdc.net swmp-550-115.slc.westdc.net slmp-550-116.slc.westdc.net
Update @ Thu Sep 28 02:27:48 MDT 2017: The issue has been resolved. We've experienced an unexpected power cable failure that affected the network switch and some servers. The network connectivity has been restored, and most of the servers are back online. The following servers had to be rebooted and are currently running file system checks:
slmp-550-93, slmp-550-94, slmp-550-95, slmp-550-96
We're currently monitoring them.
Update @ Thu Sep 28 03:09:40 MDT 2017: slmp-550-95 and slmp-550-96 are back online, slan-550-93 and slan-550-94 are still undergoing file system checks.
Update @ Thu Sep 28 3:46:11 MDT 2017: slmp-550-93 is up and running. The file system check on slmp-550-94.slc.westdc.net is at 30% complete.
Update @ Thu Sep 28 04:29:59 MDT 2017: The file system check on slmp-550-94.slc.westdc.net is at 37% complete.
Update @ Thu Sep 28 05:40:27 MDT 2017:: slmp-550-94.slc.westdc.net is online and available for use.
]]>Update @ Sept 17 2017 12:00 MDT: Server has been rebooted.
Update @ Sept 17 2017 12:07 MDT: The server is now back online.
]]>Our Infrastructure team is working to resolve this issue, but there is currently no ETA for a resolution at this time. We apologize for any inconvenience.
Update @ Tue Sep 5 13:33:59 MDT 2017 - This problem has been resolved and all services in this cloud should be accessible now.
]]>
We will be performing maintenance on our ticket and billing systems during the above maintenance window. During this maintenance customers will not be able to submit payments or submit tickets. The maintenance should not last more than one hour, and customers will be able to continue normal billing and ticket actions once the maintenance is complete. During the maintenance please feel free to contact us via Live Chat if there is an urgent issue. We will update this status once the maintenance has completed.
Update @ Fri Sep 1 00:30:43 MDT 2017 - The maintenance has been successfully completed.
]]>Update @ Thu Aug 24 12:55:21 MDT 2017 - We have run into some issues with MySQL running on this server affecting innodb tables. We are working to quickly restore these tables.
Update @ Thu Aug 24 17:00:00 MDT 2017 - We have completed our operations here. Data has been restored from last night's backups and the server is operating as expected now.
]]>We apologize for the inconvenience.
Resolved - We are happy to report that we have resolved the issue with our CHI Mail SMTP outbound servers. Thank you for your patience, and we apologize for the inconvenience.
]]>Date: Tuesday, August 22nd, 2017
Start time: 12:00 AM MDT
End time: 1:00 AM MDT
Duration: 1 Hour
Event type: Planned Event
We are performing updates to the underlying operating system on our Website Builder Load Balancer. There will be little to no service interruptions.
If you have any questions or concerns, please contact our support team.
Update: The maintenance has been completed.
]]>Maintenance Start Time: Wednesday, August 23, 2017 @ 2:00 AM MDT
Maintenance Completion Time: Wednesday, August 23, 2017 @ 4:00 AM MDT
Expected Outage Duration: Approximately 15 minutes
Backup Date: Thursday, August 24, 2017
Description: Our Network Engineers will be upgrading software on two distribution switches to ensure a high quality of service and uptime that you expect. Dedicated Server Clients should anticipate a brief 15 minute interruption during the maintenance window.
I apologize for any inconvenience this maintenance may cause. If you have any questions, please contact our Dedicated Server Support team support team who will be more than happy to help you.
]]>Maintenance Start Time: Monday, August 21, 2017 @ 8:00 AM MDT
Maintenance Completion Time: Monday, August 21, 2017 @ 5:00 PM MDT
Expected Outage Duration: Zero
Description: DataBank is expanding its multi-phase power footprint at SLC and will be performing maintenance on two remote power panels in the data center. Every precaution is being taken to ensure that there is no impact to power being delivered. There is no anticipated impact to systems or services, backup and redundant power will be available for the duration of the maintenance.
]]>Location: DAL01 – Dallas, Texas
Date: August 17, 2017
Start Time: 21:00h MDT
End Time: 21:30h MDT
Duration: 30 minutes
Anticipated Impact: A Feed outage anticipated for clients.
Summary:
The purpose of this emergency maintenance event is to prepare for the replacement of PDU D within our DAL01 data center location. During the maintenance, A-Feed device power currently connected to PDU D will be de-energized from the original PDU breaker/circuit, connected to new circuit and then energize the pre-installed circuit from another PDU. Please gracefully shutdown servers prior to the maintenance window. During this maintenance facilities personnel will relocate the PDU circuits. Clients should anticipate a brief 5-10 min interruption of power during the emergency maintenance activity on the August 17, 2017 maintenance window.
As always, should you have any questions, please submit a ticket to SSD VPS Support as soon as possible.
Update: The maintenance has been completed.
]]>Update @ Tue Aug 1 06:30:00 MDT 2017: The expected average inbound mail delivery delay has increased to between 30 and 60 minutes. Our operations team continues to work towards alleviating the issue.
Update @ Tue Aug 1 14:21:30 MDT 2017: We are happy to report that the inbound email delays and webmail slowness issues have been resolved. Thank you for your patience during this event, and we apologize for the inconvenience.
]]>Update - Sat Jul 29 09:40 MDT 2017: The server has been rebooted and is currently performing a file system check.
Update - Sat Jul 29 09:47 MDT 2017: The server is back online.
]]>Update @ Tue Jul 25 08:04:37 MDT 2017: The server became unresponsive due to high load and has been rebooted to restore service. It is now online and available for use once again.
]]>Date: Thursday, July 20th, 2017
Start time: 1am MDT
End time: 2am MDT
Duration: 1 Hour
Event type: Planned Event
We will be preforming scheduled maintenance on the Basekit Website Builder cluster starting at 1 a.m. MDT. Downtime is not expected to exceed an hour. We appreciate your patience during this time.
Update Thu Jul 20 01:14:21 MDT 2017: We have started the maintenance.
Update Thu Jul 20 01:28:55 MDT 2017: The maintenance has been completed successfully and all services are running fine.
Update Fri Jun 30 09:39:45 MDT 2017 - This server has become non responsive and is being rebooted to restore service. Update Fri Jun 30 09:48:33 MDT 2017 - This server is not up and available for use.
]]>Update @ Sat Jun 24 20:42:21 MDT 2017 - The Chi control panel is operational and available for use.
]]>Servers will be rebooted in one of the following maintenance windows.
In most cases estimated downtime should not exceed 30 minutes. We appreciate your patience during this time.
Please contact our support team if you have any questions about this maintenance.
Update: June 22, 3:56 a.m. MDT - The updates have been applied and the servers have been successfully rebooted.
]]>We are currently experiencing an issue with inbound email filtering at this time. Users may experience slight delays when receiving mail. Our Operations team is aware and are working on the problem.
Update: 10:10 AM MDT. Our operations team continues to work on this matter. Users may experience inbound mail delays and slow connectivity to webmail during this time. Thank you for your patience as we work to resolve this issue.
Update: 11:50 AM MDT. Our operations team as resolved the issues with slow connectivity for accessing existing email, we are still working to resolve the issue with inbound mail delays. We apologize for the inconvenience, and thank you for your continued patience.
Resolved: 04:12 PM MDT. We are happy to report that the issues we were experiencing with slight delays for incoming email have now been resolved. Thank you for your patience while we worked to resolve this matter.
Update: 02:35 AM MDT. The issue has re-occurred. This is being worked on.
Update: 10:00 AM MDT. Our team continues to work on the inbound mail delivery delay issue. We appreciate your patience as we work towards a resolution.
Update: 10:55 AM MDT. Our Operations team has identified highly increased botnet-type traffic to our email service, which is the root cause for the delays. We are working with highest priority to restore service to a normal level.
Update: 12:55 PM MDT. Our Operations team continues to work on resolving the issue affecting inbound mail delivery. Thank you for your continued patience, and we apologize for the inconvenience.
Update: 02:40 PM MDT. Our Operations team has mitigated the issue affecting inbound mail delivery, and we are monitoring the dequeuing process. We apologize for the inconvenience, and thank you for your continued patience.
Update: 05:08 PM MDT. We are happy to report that the issues we were experiencing have now been resolved. Thank you for your patience while we worked to resolve this matter.
]]>Date: Thursday, June 15th, 2017
Start time: 11am MDT
End time: 2pm MDT
Duration: Three Hours
Event type: Planned Event
We will be performing maintenance and upgrading our chat platform to ensure our clients have the best possible experience when contacting us through our our live chat application. During this maintenance our clients can contact us via phone or tickets/email, we'll ensure that our client's inquires are addressed as quickly as possible. If you have any questions or concerns, please contact supporthelp@midphase.com.
UPDATE - 15 JUN 2017, 2:05PM MDT - All maintenance has been completed successfully. Thank you for your patience. Feel free to contact us via Live Chat now.
]]>Update 12:45 PM MDT: All services are now running normally.
Update 9:29 PM MDT: The server has become unresponsive and has been rebooted.
Update 9:44 PM: Server is currently running an automatic file system check and is currently at 24%
Update 10:07 PM: File system check is at 33%
Update 11:52 PM: The server is back online.
]]>Update 5:07 MDT - This server experienced a high level of system resource usage. Currently system resource usage has returned to normal levels. We will continue to monitor this server.
]]>Update 2:22 p.m. MDT - This server is back online.
]]>This server is online.
]]>Our Live Chat service is being taken offline for Scheduled Maintenance at 5 PM MST. The Live Chat service will be back online once Scheduled Maintenance has been completed. We apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team by submitting a ticket.
]]>Until the outage is resolved, please feel free to submit a ticket through your control panel, or you can submit a ticket or chat live by going to https://www.midphase.com/support/
Update 11:57 PM MDT: The server has been rebooted and is currently running an automatic file system check.
Update 2:10 AM MDT: The file system check is 42.4% complete.
Update 3:31 AM MDT: This server is back online.
]]>Our Live Chat service is being taken offline for Scheduled Maintenance at 5 PM MDT. The Live Chat service will be back online once Scheduled Maintenance has been completed. We apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team by submitting a ticket.
Thu Apr 27 10:00:05 MDT 2017 - We believe the issue is resolved, we will continue to monitor the situation.
]]>Update 6:28 PM MDT: The server has been rebooted due to low available memory.
Update 6:50 PM MDT: The server is now back online.
]]>Update @ Sun Mar 26 18:22:06 MDT 2017 - Processes were not starting due to a memory issue and the server was rebooted to restore service.
Update @ Sun Mar 26 18:28:18 MDT 2017 - The server initiated a time based Filesystem integrity check and is currently at 27%.
Update @ Sun Mar 26 18:51:11 MDT 2017 - The Filesystem integrity check is 67% complete.
Update @ Sun Mar 26 19:12:18 MDT 2017 - The server is online and site processes are starting normally now.
Fri Feb 24 11:27:26 MST 2017: All services are currently up and functioning, however we will continue to monitor the situation.
]]>Update 6:27 a.m. MST - This maintenance has been successfully completed. All services are up and running.
]]>