Some systems are experiencing issues

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Scheduled Power Maintenance on Shared Servers

Start time: 1st May 2024 09:00 MDT
End time: 1st May 2024 16.00 MDT

To provide you with the most reliable and robust hosting environment available, Our Data Centre Team will be performing emergency maintenance on a power distribution device on the following shared servers.

slmp-550-116.slc.westdc.net

slmp-550-129.slc.westdc.net

slmp-550-131.slc.westdc.net

slmp-wp-550-132.slc.westdc.net

slmp-550-133.slc.westdc.net

This maintenance window will start on May 1st, 2024 at 09:00 and end on May 1st, 2024 at 16:00 MDT. We ask that you prepare for the downtime of the full maintenance window.

If you have any questions or concerns, please contact our support team.

Past Incidents

Monday 26th August 2019

No incidents reported

Sunday 25th August 2019

No incidents reported

Saturday 24th August 2019

No incidents reported

Friday 23rd August 2019

Hosted Email Partial Email Outage

RESOLVED - 09:00 BST: Service remains stable. Please accept our apology for any inconvenience or frustration we may have caused.

UPDATE - 07:00 BST Technical teams have made some fixes and we are currently monitoring to verify these changes have corrected the intermittent email connectivity issues experienced.

UPDATE - 21.30 BST: We are continuing our investigation into an issue which some users may have trouble connecting to our Webmail, IMAP and POP service. We apologise for any inconvenience experienced during this period.

UPDATE - 17:45 BST: We are investigating an issue which some users may have trouble connecting to our Webmail, IMAP and POP service. We apologise for any inconvenience experienced during this period.

We are currently investigating an issue preventing some of our customers from accessing Hosted Email Services. We apologise for any inconvenience experienced during this period and we will keep you updated on our progress.

Thursday 22nd August 2019

No incidents reported

Wednesday 21st August 2019

Shared Hosting Emergency Maintenance - slmp-550-69, slmp-550-70, slmp-550-71, slmp-550-72

Title: Emergency Hardware Maintenance
Date: Wednesday August 21, 2019
Start time: 4 AM MDT
End time: 7 AM MDT
Duration: 10-20 minutes per server

We will be taking the following servers down to perform the hardware maintenance. This should take no longer than 10-20 minutes per server to complete.

slmp-550-69.slc.westdc.net

slmp-550-70.slc.westdc.net

slmp-550-71.slc.westdc.net

slmp-550-72.slc.westdc.net

Update @ Wed Aug 21 06:49:01 MDT 2019: The maintenance on slmp-550-69, slmp-550-70 and slmp-550-72 has successfully completed and they have been upgraded to the new hardware. We experienced an unexpected issue with slmp-550-71 and have to postpone the maintenance on this server.

Update @ Wed Aug 21 07:21:03 MDT 2019: We have resolved the issue with slmp-550-71 and are currently working on replacing this server hardware, it will be online shortly.

Update @ Wed Aug 21 07:46:36 MDT 2019: The maintenance on slmp-550-71 has been successfully completed and this server is up and running once again.

Tuesday 20th August 2019

Shared Hosting slmp-550-69, slmp-550-70, slmp-550-71, smlp-550-72

We are aware that there are issues affecting this server. We are working to get them resolved.

Update @ Tue Aug 20 13:41:35 MDT 2019: All servers are online and available for use. A subsequent maintenance will be scheduled in the near future to address the root cause of the outage.

Delayed Response from Technical Support

The issue has been resolved. We apologise for any inconvenience caused during the incident.

Shared Hosting slmp-550-69, slmp-550-70, slmp-550-71, slmp-550-72

We are aware that there are issues affecting these servers. We are working to get them resolved.

Update @ Tue Aug 20 05:49:26 MDT 2019: We experienced an unexpected hardware issue, it has been resolved and the servers are online and available for use once again.