All systems are operational

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Past Incidents

Wednesday 20th October 2021

No incidents reported

Tuesday 19th October 2021

Hosted Email Webmail Login issue - IMAP, POP, and Webmail

Title Hosted Email Login - IMAP, POP, and Webmail

Date 19/10/2021

Start time 21:48 MDT

We are currently experiencing an incident that is impacting our Hosted Email Web Login. Our Technical teams have been engaged and are investigating as a priority.

UPDATE - 22:13 MDT ** Our technical teams have completed the investigation and all mail services are resumed to fully operational with no further login issues. we are monitoring the state. We apologize for any inconvenience this may have caused.

UPDATE - 23:07 MDT ** Email services (IMAP/POP/Webmail/Inbound emails) are offline again. Technical teams are continuing to investigate the issue. Further updates will be provided as they become available.

Resolved A fix has been implemented and the hosted email web login, is now accessible. We apologize for any inconvenience this may have caused.

Hosted Email - "SMTP Error (454)" Authentication failed"

Title Hosted Email - "SMTP Error (454)" Authentication failed"

Date 19/10/2021

Start time 12:40 MDT

We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.

UPDATE - 12:52 MDT: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further "SMTP Error (454)" Authentication failed"

Monday 18th October 2021

Hosted Email Hosted Email - SMTP Authentication Failure

Title Hosted Email - SMTP Authentication Failure

Date 18/10/2021

Start time 08:10 MDT

We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.

UPDATE 09:40 MDT Our engineering team has identified the cause to be due to a hardware issue and working to resolve the issue as soon as possible.

UPDATE 11:30 MDT Engineering team have completed the syncing operation and are now moving over resources onto the relevant hardware.

UPDATE - 12:04 MDT: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further ( SMTP Authentication Failure 'Sending') issues.

Sunday 17th October 2021

Verisign Scheduled Maintenance, scheduled 1 year ago

Title: Verisign Scheduled Maintenance

Date: 17/10/2021

Starting Time: 01:00 GMT

Duration 45 Minutes

Verisign has scheduled a maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS lookups on all .com and .net domain names.

Please note that domains that have already been registered and are functional (resolving to destination pages), will continue to function as normal.

Saturday 16th October 2021

No incidents reported

Friday 15th October 2021

No incidents reported

Thursday 14th October 2021

No incidents reported