Past Incidents

Start Time: 01:00 UTC 02/03/2021

End Time: 07:00 UTC 02/03/2021

Title: SLC Network Upgrades

A period of emergency maintenance has been scheduled to allow our network team in our Salt Lake City datacentre to enact a critical change.

During this time, it's expected that access to some client systems and within this datacentre may be impacted for approximately 2 hours.

We apologise for any inconvenience caused.

Please be aware our support staff are available 24/7 if you wish to contact us for further information.

We are investigating an issue preventing some users on Cluster A from logging into Webmail. Some customer's unable to send messages via webmail.

IMAP/POP/SMTP protocols should otherwise continue working as expected

We will provide an update once we have additional information.

UPDATE:All of the services have recovered without intervention. Our engineering team will continue to investigate the root cause and take necessary action to prevent the issue from reoccurring.

Incident Start Time: 03-01-2021 20:51:00 UTC Incident Start Time: 03-01-2021 21:15:00 UTC Total Duration: 24 mins