Past Incidents

We are aware that there are issues affecting this server. We are working to get them resolved.

Update @ Fri Jul 17 02:55:09 MDT 2020: The server is online and available for use once again.

We are aware of issues affecting email functionality where a small subset of users may not be able to log into their accounts. Technical teams have been engaged and are investigating the issue as a priority.

As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.

We apologise for the inconvenience caused by this issue. If you have any other questions, please let us know and we will be happy to help!

Title: Planned Server Maintenance - slmp-550-78, slmp-550-79, slmp-550-80, slmp-550-81
Date: July/16/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-78.slc.westdc.net
slmp-550-79.slc.westdc.net
slmp-550-80.slc.westdc.net
slmp-550-81.slc.westdc.net

This maintenance window will start on July 16th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @Thu Jul 16 05:27:46 MDT 2020: The maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-550-74, slmp-550-75, slmp-550-76, slmp-550-77
Date: July/15/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-74.slc.westdc.net
slmp-550-75.slc.westdc.net
slmp-550-76.slc.westdc.net
slmp-550-77.slc.westdc.net

This maintenance window will start on July 15th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Wed Jul 15 05:06:14 MDT 2020: The maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-550-70, slmp-550-71, slmp-550-72, slmp-550-73
Date: July/14/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-70.slc.westdc.net
slmp-550-71.slc.westdc.net
slmp-550-72.slc.westdc.net
slmp-550-73.slc.westdc.net

This maintenance window will start on July 14th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Tue Jul 14 05:35:52 MDT 2020: The following two servers have been successfully upgraded - slmp-550-71, slmp-550-72. We are still working on the other two servers as we experienced a minor issue, and will have to extend the maintenance until 8AM MDT.

Update @ Tue Jul 14 07:30:09 MDT 2020: The maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-550-66, slmp-550-67, slmp-550-68, slmp-550-69
Date: July/13/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-66.slc.westdc.net
slmp-550-67.slc.westdc.net
slmp-550-68.slc.westdc.net
slmp-550-69.slc.westdc.net

This maintenance window will start on July 13th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Mon Jul 13 04:35:21 MDT 2020: The maintenance has been successfully completed.