Title: Hosted Email Outage
Date: Monday 1st of May, 2023
Start time: 14:44 MDT
Event type: Outage
We are currently investigating reports of issues with the hosted email that is affecting our clients. Some users may not be able to log into webmail, or send/receive emails in an email client. Our senior engineers are looking into the matter as we speak and will work to resolve the issue as a matter of urgency. We will post updates to this status once we have them.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 02/05/2023: 02:38 MDT We appreciate your patience as our technical teams continue to work on this issue. We will continue to update this page with any new information.
Update @ 02/05/2023: 06:00 MDT Technical teams continue to work on resolving the Hosted Email issue. Further updates will be provided in due course.
Update @ 02/05/2023: 07:30 MDT Our technical teams have now identified the issue and are working to restore service gradually. A further update will be added here when the service restoration is complete.
Update @ 02/05/2023: 09:00 MDT We are still in the process of restoring the email service. A further update will be added here when the service restoration is complete. Thank you for your patience.
Update @ 02/05/2023: 12:00 MDT Our technical team continues to work on restoring the email service ASAP. A further update will be added here when the service restoration is complete. Thank you for your patience.
Update @ 02/05/2023: 16:00 MDT Our technical team is actively working towards restoring the email service. We will continue to update this page with any new information.
Update @ 02/05/2023: 18:30 MDT The email service is operational. However, the receiving emails remains degraded. Our technical team is actively working towards resolving this issue. We will continue to update this page with any new information. Thank you for your patience.
Update @ 02/05/2023: 22:30 MDT Functionality to the email service has been restored. Our engineering team is continuing to monitor the issue to ensure resolution.
Update @ 03/05/2023: 05:30 MDT Our technical teams are continuing to monitor this issue now service functionality has been restored. We will continue to update this page with any new information.
Update @ 03/05/2023: 06:30 MDT This issue has now been resolved. We thank you for your patience and understanding.