Some systems are experiencing issues

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Scheduled Power Maintenance on Shared Servers

Start time: 1st May 2024 09:00 MDT
End time: 1st May 2024 16.00 MDT

To provide you with the most reliable and robust hosting environment available, Our Data Centre Team will be performing emergency maintenance on a power distribution device on the following shared servers.

slmp-550-116.slc.westdc.net

slmp-550-129.slc.westdc.net

slmp-550-131.slc.westdc.net

slmp-wp-550-132.slc.westdc.net

slmp-550-133.slc.westdc.net

This maintenance window will start on May 1st, 2024 at 09:00 and end on May 1st, 2024 at 16:00 MDT. We ask that you prepare for the downtime of the full maintenance window.

If you have any questions or concerns, please contact our support team.

Past Incidents

Tuesday 15th June 2021

Planned Maintenance - Sitebuilder Server Upgrade, scheduled 2 years ago

Date: 15 June 2021
Start time: 3pm UTC
End time: 4pm UTC
Duration: 1 hour

To provide you with the most reliable and robust hosting environment available we will be performing final steps to migrate from our old EOL sitebuilder servers to newer supported versions.

These tasks will have a minimal client impact.

Sitebuilder clients will not be able to write/change site content during this time until the migration is complete, sites will be read-only. There will be a short minute or so where when, reconfigured the basekit load balancers to point to the new servers, that could look like services are down.

If you have any questions or concerns, please contact our support team.

Tuesday 8th June 2021

Hosted Email Inbound Delays

Investigating - We are currently experiencing inbound mail delays. Our engineering team is investigating the issue.

We will provide an update once we have additional information.

UPDATE ** RESOLVED** Our engineers have completed the investigation and all mail services are resumed to fully operational. Thankyou for you patience regarding during this issue.

Monday 7th June 2021

No incidents reported

Sunday 6th June 2021

No incidents reported

Saturday 5th June 2021

Shared Hosting slmp-550-54.slc.westdc.net Unavailable

TITLE: slmp-550-54.slc.westdc.net Unavailable

DATE: 05/06/2021

We are currently experiencing an incident on the server slmp-550-54.slc.westdc.net.

Our Technical teams have been engaged and are investigating as a priority.

UPDATE: Our engineering team continues to investigate the root cause of the issue and we will continue to provide updates.

UPDATE: RESOLVED Server is now available and all services have resumed operation. We thank you for your patience during this indicident.

Friday 4th June 2021

Hosted Email Hosted Email Delays (receiving)

Title Hosted Email Delays (receiving)

Date 04/06/2021

Start time 17:34 UTC

We are experiencing email delays. We will provide an update shortly with additional information.

UPDATE - 19:27 UTC: The deployed team has identified the issues causing delays and are taking measures to resolve the said delays and deferrals. Deferrals and delays are still expected.

UPDATE - 21:15 UTC: The mail admin team continues working to resolve the problems in our hosted email service.

UPDATE - Jun 05, 2021 - 09:29 UTC This issue has been resolved as we are no longer seeing issues with new inbound emails.

Thursday 3rd June 2021

No incidents reported

Wednesday 2nd June 2021

No incidents reported