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About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Past Incidents

2nd February 2020

No incidents reported

1st February 2020

No incidents reported

31st January 2020

Live Chat Live chat and Phone support outage

Title: Performance issues with Live Chat and Phones Date: Friday 31st January 2020 Event type: Outage

We are investigating and seeking to resolve an incident which is affecting our live chat and contact phone service. We apologize for the potential impact of this incident on you.

30th January 2020

Hosted Email Incident - Webmail/email client login

Title: Incident - Webmail/email client login Date: Thursday, Jan 30th, 23:54 MST

We are investigating an issue preventing some users on our hosted email (CHI mail) platform from accessing their email via Webmail or client programs. We currently see this is affecting a small group of accounts. Our operations team has been engaged, and we apologize for any inconvenience this may cause.

We will provide an update once we have additional information.

If you have any questions or concerns, please contact our support team.

  • Update @ Friday, Jan 31st 02:03 MST - This issue has been identified, and a fix has been implemented. We are currently monitoring to see if there are any accounts still experiencing this.

  • Update @ Friday, Jan 31st 03:08 MST - We have continued monitoring this but have found no accounts with this login issue. This issue is resolved.

29th January 2020

Phone System Issues with our Support Line and Live Chat Service

RESOLVED: Technical teams have fixed the issue and our Support phone and Live Chat service are back operational.

ISSUE:We are investigating and seeking to resolve an incident which is affecting our Support Phone and Live Chat service. We apologise for the potential impact of this incident on you.

28th January 2020

No incidents reported

27th January 2020

No incidents reported