Past Incidents

Title: Salt Lake City Dedicated Servers Power Management
Start time: Tuesday November 30th, 2021 @ 22:00 MST
End time: Wednesday December 1st, 2021 @ 04:00 MST
Duration: 6 Hours

Please be advised, scheduled maintenance is taking place on Dedicated servers located in our Salt Lake City data center. During the maintenance window, power actions (Shutdown, Reboot, Startup) will not be available for servers in this location. Servers will remain online and accessible.

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Title Hosted Email Sending/Receiving & Webmail Login

Date Tuesday 16th November 2021

Start time 04:25 MDT

Some customers may be experiencing errors when sending/receiving emails.

Technical teams are currently investigating as a priority. Further updates will be posted when available.

We apologise for any inconvenience this may cause.

UPDATE:16/11/2021 - 13:38 MDT - Normal mail service has resumed. Apologies for the inconvenience.

Title: Emergency Maintenance - swmp-550-116.slc.westdc.net
Start time: 15 November 2021 @ 07:00 MST
End time: 15 October 2021 @ 08:00 MST
Duration: 1 hours

Please be advised, maintenance is taking place on the Windows Shared hosting server swmp-550-116.slc.westdc.net. During the maintenance window, any services hosted on swmp-550-116.slc.westdc.net will be unavailable. We expect there to be a downtime of around 30 minutes, but we ask you to be prepared for downtime during the entire maintenance window.

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.