Past Incidents

Title: Emergency Maintenance - swmp-550-112 Start time: 23/09/21 7:06 AM MDT

Please be advised, emergency maintenance is taking place on server swmp-550-112. During the maintenance window, any services hosted on swmp-550-112 will be unavailable.

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

We are aware that there are issues affecting this server. We are working to get them resolved.

Title Hosted Email Login Issue

Date Friday 17 September 2021

Start time 16:43 BST

We are experiencing intermittent login failure. We will provide an update shortly with additional information.

Update: @ 17:15 BST - We are currently investigating a login issue for a small set of customers with (Webmail, POP, IMAP). Users are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.

Update: @ 17:55 BST - We are monitoring and have initiated measures to restore service for our cluster A users, we will be continuing to monitor to ensure stability. As of now, users should be able to log back into their webmail for use.

Update: @ 18:15 BST - Hosted Email Login Issue (Webmail, POP, IMAP) have been resolved. Thank you for your patience whilst we resolved this fault.