Past Incidents

Title: Planned Maintenance for Chat System
Date: Tuesday 18th August 2020
Start time: 12:00 MDT
End time: 18:00 MDT
Duration: 6 hours

Please be advised that we have planned maintenance for our online chat systems on Tuesday 18th August 2020 at 12:00 - 18:00 (MDT)

Customers trying to contact support via live chat during this time may experience difficulties in contacting our engineers

We apologize if this causes any inconvenience during this time.

Thank you

Title: Planned Server Maintenance - slmp-550-2, slmp-550-3
Date: August/17/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-2.slc.westdc.net
slmp-550-3.slc.westdc.net

This maintenance window will start on August 17th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Mon Aug 17 04:34:43 MDT 2020: The maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-550-4.slc.westdc.net
Date: August/14/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-4.slc.westdc.net

This maintenance window will start on August 14th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Fri Aug 14 06:39:09 MDT 2020: the maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-550-5 Date: August/13/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-5.slc.westdc.net

This maintenance window will start on August 13th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Thu Aug 13 05:59:33 MDT 2020: We have experienced an unexpected issue and will have to extend the maintenance until 7AM MDT.

Update @ Thu Aug 13 06:27:47 MDT 2020: The maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-550-6 Date: August/12/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-6.slc.westdc.net

This maintenance window will start on August 12th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Wed Aug 12 03:55:16 MDT 2020: the maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-wp-550-132, slmp-550-7 Date: August/11/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-7.slc.westdc.net
slmp-wp-550-132.slc.westdc.net

This maintenance window will start on August 11th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Tue Aug 11 06:05:00 MDT 2020: The maintenance has been successfully completed.