Past Incidents

Due to unplanned maintenance our support team is temporarily unavailable on chats or phones. We are still accessible via the email ticketing system at https://midphase.com/support or your Chi account.

We have identified the issue and are working to get it corrected as soon as possible. Will update when there is more information.

Some of our clients have reported intermittent accessibility and a full inability to access their websites and email. We have been able to trace the problem to an upstream network provider. If you believe you may be affected by this issue, please feel free to contact our support team. When contacting support on this issue, please have a traceroute/tracert or MTR ready.

Our network team is currently engaged and investigating the issue. We will update here as soon as we are able.

UPDATE: 12/18/18 11:46 AM, MST Our network team was able to reroute our network traffic through another network provider.

If you are still seeing problems connecting to your website, please contact our support team. If you do contact the support team, please make sure to have a traceroute/tracert/MTR ready.