Incident
Start:
November 3, 2025 09:40
Resolved:
November 3, 2025 10:41
Service Disruption: Live Chat and Ticket Submission via CHI Control Panel
We are aware of an ongoing issue preventing live chat and ticket submissions from within the CHI Control Panel. Our technical team is actively investigating and working to resolve the issue as quickly as possible.
We apologise for the inconvenience and appreciate your patience. Updates will be posted here as they become available.
Updates
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2025-11-03 10:29:35 Our technical team has implemented a fix for the issue affecting live chat and ticket submissions within the CHI Control Panel. We are currently monitoring the system to ensure full stability and functionality.
We’ll provide a final update once the issue is confirmed to be fully resolved. Thank you for your patience and understanding. -
2025-11-03 10:40:25 The issue affecting live chat and ticket submissions within the CHI Control Panel has now been resolved. All services are operating normally.
We appreciate your patience and understanding while our team worked to restore full functionality. -
2025-11-03 10:41:58 This issue has been resolved.