Past Incidents

Title slmp-550-53.slc.westdc.net Server Is Unavailable
Date 11/09/2022
Start time 12:45 MDT

We are currently experiencing a technical issue on the server slmp-550-53.slc.westdc.net.

Our technical teams have been engaged and are investigating this issue as a priority.

UPDATE @ 13:41 MDT - This issue has now been resolved

Title Live Chat + Phone system unavailable Date Wednesday 7th September 2022
Start time 01:15 MDT

Our phone and live chat system is currently unavailable. Technical teams have been engaged and are investigating to get the system back up as soon as possible. Should you require any assistance, please create a ticket at https://midphase.com/support

• Update @ 01:53 MDT - Our technical teams have applied a fix and we are seeing improvements to the affected services. We will continue to monitor services and will update you once the incident has been confirmed as resolved.

• Update @ 02:14 MDT - Technical teams are continuing to investigate the issue. Further updates will be provided as they become available.

• Update @ 02:45 MDT - Our technical teams have applied a fix and services have been restored. We will continue to monitor services, thank you for your patience.

• Update @ 03:20 MDT - This issue has now been resolved.

Title: Live Chat Maintenance

Start time: Tuesday 6th September 2022 at 12:00 MDT

End time: Tuesday 6th September 2022 at 18:00 MDT

Duration: 6 Hours

Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, however you may experience a small disruption whilst using our service.

Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.midphase.com/support and we will respond as soon as possible.