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About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Scheduled Maintenance - PHP Upgrade

Title: Scheduled PHP & MariaDB Upgrades

Start time: September 26th

End time: October 10th

Duration: 2:00pm - 6:00pm MDT

Please be advised from the 26th September until 10th October we will be performing upgrades on our shared servers between the hours of 2:00pm - 6:00 pm MDT, Monday - Thursday.

During this maintenance, PHP will be upgraded from 7.4 to the latest version of 8.1. MySQL will be upgraded from MariaDB 10.3 to the latest version of MariaDB 10.5. If your site or applications implement PHP functions that are incompatible with PHP 8.1.x, there is helpful information about the upgrade on the following link to our Knowledgebase.

https://www.midphase.com/knowledgebase/display/MID/How+To+Correct+PHP+Issues+Related+To+The+PHP+8.1+Upgrade

If you have any questions or concerns, please contact our support team who are available 24/7 via Live chat.

Past Incidents

Sunday 11th September 2022

Shared Hosting slmp-550-53.slc.westdc.net Server Is Unavailable

Title slmp-550-53.slc.westdc.net Server Is Unavailable
Date 11/09/2022
Start time 12:45 MDT

We are currently experiencing a technical issue on the server slmp-550-53.slc.westdc.net.

Our technical teams have been engaged and are investigating this issue as a priority.

UPDATE @ 13:41 MDT - This issue has now been resolved

Saturday 10th September 2022

No incidents reported

Friday 9th September 2022

No incidents reported

Thursday 8th September 2022

No incidents reported

Wednesday 7th September 2022

Live Chat Live chat and phone system unavailable

Title Live Chat + Phone system unavailable Date Wednesday 7th September 2022
Start time 01:15 MDT

Our phone and live chat system is currently unavailable. Technical teams have been engaged and are investigating to get the system back up as soon as possible. Should you require any assistance, please create a ticket at https://midphase.com/support

  • Update @ 01:53 MDT - Our technical teams have applied a fix and we are seeing improvements to the affected services. We will continue to monitor services and will update you once the incident has been confirmed as resolved.
  • Update @ 02:14 MDT - Technical teams are continuing to investigate the issue. Further updates will be provided as they become available.
  • Update @ 02:45 MDT - Our technical teams have applied a fix and services have been restored. We will continue to monitor services, thank you for your patience.
  • Update @ 03:20 MDT - This issue has now been resolved.

Tuesday 6th September 2022

Live Chat Maintenance, scheduled 3 weeks ago

Title: Live Chat Maintenance

Start time: Tuesday 6th September 2022 at 12:00 MDT

End time: Tuesday 6th September 2022 at 18:00 MDT

Duration: 6 Hours

Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, however you may experience a small disruption whilst using our service.

Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.midphase.com/support and we will respond as soon as possible.

Monday 5th September 2022

No incidents reported