All systems are operational

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Scheduled Maintenance - PHP Upgrade

Title: Scheduled PHP & MariaDB Upgrades

Start time: September 26th

End time: October 10th

Duration: 2:00pm - 6:00pm MDT

Please be advised from the 26th September until 10th October we will be performing upgrades on our shared servers between the hours of 2:00pm - 6:00 pm MDT, Monday - Thursday.

During this maintenance, PHP will be upgraded from 7.4 to the latest version of 8.1. MySQL will be upgraded from MariaDB 10.3 to the latest version of MariaDB 10.5. If your site or applications implement PHP functions that are incompatible with PHP 8.1.x, there is helpful information about the upgrade on the following link to our Knowledgebase.

https://www.midphase.com/knowledgebase/display/MID/How+To+Correct+PHP+Issues+Related+To+The+PHP+8.1+Upgrade

If you have any questions or concerns, please contact our support team who are available 24/7 via Live chat.

Past Incidents

Tuesday 19th July 2022

Hosted Email Hosted Email Issues

Title: Hosted Email Issues - Email Not Loading Date: 19th July 2022 Start time 05:08 MDT

We are aware of an issue whereby a small subset of customers may experience issues with their emails loading in Webmail and Mail Clients. The engineering team is currently investigating the issues.

We will update this post once we have any further information, and we apologise for any inconvenience this may cause.

Update This Issue is now resolved

Monday 18th July 2022

Hosted Email Hosted Email Issues

Title Hosted Email Sending/Receiving
Date Monday 18th July 2022 Start time 00:09 MDT

We are aware of an issue whereby customers may experience their E-Mails not loading. The engineering team is currently investigating the issues.

We will update this post once we have any further information, and we apologise for any inconvenience this may cause.

  • Update @ 01:48 MDT - This Issue is now resolved.

Sunday 17th July 2022

No incidents reported

Saturday 16th July 2022

No incidents reported

Friday 15th July 2022

Hosted Email Sending/Receiving

Title Hosted Email Sending/Receiving
Date Friday 15 July 2022
Start time 20:52 MDT

Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform and mail clients. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.

Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.

Update @21:45 MDT This issue has now been resolved.

Thursday 14th July 2022

No incidents reported

Wednesday 13th July 2022

No incidents reported