All systems are operational

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Past Incidents

Wednesday 22nd June 2022

Scheduled Maintenance - Basekit Service IP Migration, scheduled 1 week ago

Title Scheduled Maintenance - Basekit Service IP Migration Date Wednesday 22nd June 2022
Start Time - 22:00 MDT
End Time - 04:00 MDT
Duration 6 Hours

Please be advised, scheduled maintenance is taking place on our Basekit Service (Website Builder) Platform. During the maintenance window, a downtime of 15 minutes is expected, however please be advised that a longer downtime duration is possible.

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Thursday 16th June 2022

Live Chat Chat/Phone intermittent issues

Title Chat/Phone system unavailable
Date Thursday- 16/06/2022
Start time 05:24 MDT

Our chat and phone systems are currently facing intermittent issues. Technical teams have been engaged and are working to restore full service as soon as possible. Should you require any assistance please raise a ticket at https://www.midphase.com/support/

  • Update @ 06:00 MDT - This incident has now been resolved.

Wednesday 15th June 2022

No incidents reported

Tuesday 14th June 2022

No incidents reported

Monday 13th June 2022

Hosted Email Sending/Receiving

Title Hosted Email Sending/Receiving
Date Monday 13th June 2022
Start time 07:00 MDT

Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.

  • Update @ 09:25 MDT - This Incident has now been resolved all e-mails should now be sending and receiving as usual

Sunday 12th June 2022

No incidents reported

Saturday 11th June 2022

No incidents reported

Friday 10th June 2022

No incidents reported