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About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Scheduled Maintenance - PHP Upgrade

Title: Scheduled PHP & MariaDB Upgrades

Start time: September 26th

End time: October 10th

Duration: 2:00pm - 6:00pm MDT

Please be advised from the 26th September until 10th October we will be performing upgrades on our shared servers between the hours of 2:00pm - 6:00 pm MDT, Monday - Thursday.

During this maintenance, PHP will be upgraded from 7.4 to the latest version of 8.1. MySQL will be upgraded from MariaDB 10.3 to the latest version of MariaDB 10.5. If your site or applications implement PHP functions that are incompatible with PHP 8.1.x, there is helpful information about the upgrade on the following link to our Knowledgebase.

https://www.midphase.com/knowledgebase/display/MID/How+To+Correct+PHP+Issues+Related+To+The+PHP+8.1+Upgrade

If you have any questions or concerns, please contact our support team who are available 24/7 via Live chat.

Past Incidents

Saturday 15th January 2022

Domain Registration System Maintenance, scheduled 8 months ago

Title: Domain Registration System Maintenance
Start time: Saturday 15th January 2022 07:00 MST
End time: Saturday 15th January 2022 19:00 MST

Please be advised we are currently performing maintenance on our platform. During this entire maintenance period, you will not be able to submit domain registration, transfer, renewal, or contact update requests.

We apologize for any inconvenience this may cause. Thank you for your patience and understanding

Friday 14th January 2022

Hosted Email Maintenance, scheduled 8 months ago

Title Hosted Email Maintenance Date Friday 14 January 2022 Start time 16:00 MDT End time 20:00 MDT

We will be undergoing planned maintenance throughout January and early February to migrate our email platform to new infrastructure, the maintenance will be taking place between 11 PM and 3 AM UTC daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption. If you experience any disruption to your service, please contact our Support team who are available 24/7 via Live Chat.

Hosted Email Hosted Email Account Management

Title Hosted Email Account Management
Date Friday 14 Jan 2021 Start time 06:33 MST

Some customers may be experiencing errors when managing their email accounts on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.

Thursday 13th January 2022

Hosted Email Maintenance, scheduled 8 months ago

Title Hosted Email Maintenance Date Thursday 13 January 2022
Start time 16:00 MDT End time 20:00 MDT

We will be undergoing planned maintenance throughout January and early February to migrate our email platform to new infrastructure, the maintenance will be taking place between 11 PM and 3 AM UTC daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption. If you experience any disruption to your service, please contact our Support team who are available 24/7 via Live Chat.

Wednesday 12th January 2022

Ticketing System Planned Maintenance, scheduled 8 months ago

Title Ticketing System Planned Maintenance
Date Wednesday 12 January 2022
Start time 00:00 MST
End time 03:00 MST

Please be advised we are currently performing maintenance on our ticketing platform which may cause a delay in our ability to reply to your request.

Our support teams are available 24/7 via our Live Chat service which will be unaffected during this maintenance window.

Thank you for your patience and understanding.

Tuesday 11th January 2022

No incidents reported

Monday 10th January 2022

No incidents reported

Sunday 9th January 2022

No incidents reported

Saturday 8th January 2022

No incidents reported