Some systems are experiencing issues

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Past Incidents

Tuesday 15th June 2021

Planned Maintenance - Sitebuilder Server Upgrade, scheduled 4 days ago

Date: 15 June 2021
Start time: 3pm UTC
End time: 4pm UTC
Duration: 1 hour

To provide you with the most reliable and robust hosting environment available we will be performing final steps to migrate from our old EOL sitebuilder servers to newer supported versions.

These tasks will have a minimal client impact.

Sitebuilder clients will not be able to write/change site content during this time until the migration is complete, sites will be read-only. There will be a short minute or so where when, reconfigured the basekit load balancers to point to the new servers, that could look like services are down.

If you have any questions or concerns, please contact our support team.

Thursday 10th June 2021

No incidents reported

Wednesday 9th June 2021

Shared Hosting Server slmp-550-22.slc.westdc.net is unavailable

TITLE: Server slmp-550-22.slc.westdc.net is unreachable

DATE: 09/06/2021

We are currently experiencing an incident on the Server slmp-550-22.slc.westdc.net.

Our Technical teams have been engaged and are investigating as a priority.

UPDATE 12:15 BST: Our engineers have completed the investigation and all services are resumed to fully operational. Thank you for your patience regarding this issue.

Tuesday 8th June 2021

No incidents reported

Monday 7th June 2021

Hosted Email Inbound Delays

Investigating - We are currently experiencing inbound mail delays. Our engineering team is investigating the issue.

We will provide an update once we have additional information.

UPDATE ** RESOLVED** Our engineers have completed the investigation and all mail services are resumed to fully operational. Thankyou for you patience regarding during this issue.

Sunday 6th June 2021

No incidents reported

Saturday 5th June 2021

Shared Hosting slmp-550-54.slc.westdc.net Unavailable

TITLE: slmp-550-54.slc.westdc.net Unavailable

DATE: 05/06/2021

We are currently experiencing an incident on the server slmp-550-54.slc.westdc.net.

Our Technical teams have been engaged and are investigating as a priority.

UPDATE: Our engineering team continues to investigate the root cause of the issue and we will continue to provide updates.

UPDATE: RESOLVED Server is now available and all services have resumed operation. We thank you for your patience during this indicident.

Friday 4th June 2021

No incidents reported