All systems are operational

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Past Incidents

4th September 2020

Hosted Email Hostedemail Maintenance Scheduled for Sep 5, 04:00 - 07:00 UTC

The engineering team will be performing a code deployment to address issues where Email Quotas are not updating to their accurate amount.

Client Impact: IMAP and POP users will experience service interruption for a short duration during the maintenance. Users will be able to send and receive emails during the maintenance period.

UPDATE: The scheduled maintenance has been completed.

3rd September 2020

No incidents reported

2nd September 2020

No incidents reported

1st September 2020

Hosted Email Webmail login issue

RESOLVED: The Tucows engineering team have resolved the issue. One of the IMAP nodes experienced high loads which caused the issue.

Full functionality has been restored to the mail service and we continue to monitor the situation.

Thank you for your patience during the incident.

Hosted Email Webmail login issue

We have been informed that the Tucows engineering team is investigating reports of intermittent issues with the mail service resulting in some login issues for customers.

We sincerely apologise for the inconvenience this continues to cause our customers.

We remain in close dialogue with Tucows and we will continue to keep you updated on our progress.

31st August 2020

Web Hosting slmp-550-30.slc.westdc.net

We are aware that there are issues affecting this server. We are working to get them resolved.

UPDATE @ Mon Aug 31 08:06:00 MDT 2020: The server became unresponsive and has been rebooted. It is currently undergoing a file system check and will be available shortly.

UPDATE @ Mon Aug 31 08:10:51 MDT 2020: The server is online now.

30th August 2020

Live Chat Live Chat and Phone Services

We continue to investigate an issue affecting our live chat and telephone services.

You can still contact Support via ticket if you have any query.

We apologise for the inconvenience you might experience

UPDATE: All affected services are now online

Live Chat Live Chat Service

We continue to investigate an issue affecting our live chat services. Customers may be experiencing delays in allocating requests to available agents.

We apologise for the inconvenience you might experience.

Live Chat Live Chat Service

We are investigating an issue affecting our live chat services. Customers may be experiencing delays in allocating requests to available agents.

We apologise for the inconvenience you might experience.

29th August 2020

No incidents reported