Past Incidents

Title: Planned Server Maintenance - slmp-550-22, slmp-550-23, slmp-550-24, slmp-550-25
Date: June/24/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-22.slc.westdc.net
slmp-550-23.slc.westdc.net
slmp-550-24.slc.westdc.net
slmp-550-25.slc.westdc.net

This maintenance window will start on June 24th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Wed Jun 24 05:43:14 MDT 2020: The maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-550-18, slmp-550-19, slmp-550-20, slmp-550-21
Date: June/23/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-18.slc.westdc.net
slmp-550-19.slc.westdc.net
slmp-550-20.slc.westdc.net
slmp-550-21.slc.westdc.net

This maintenance window will start on June 23rd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Tue Jun 23 05:19:01 MDT 2020: The maintenance has been successfully completed.

Title: Planned Server Maintenance - slmp-550-12, slmp-550-13, slmp-550-14, slmp-550-17
Date: June/22/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

slmp-550-12.slc.westdc.net
slmp-550-13.slc.westdc.net
slmp-550-14.slc.westdc.net
slmp-550-17.slc.westdc.net

This maintenance window will start on June 22nd, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Mon Jun 22 05:26:12 MDT 2020: The following servers have been successfully updated: slmp-550-12, slmp-550-14, slmp-550-17. We are still working on slmp-550-13 and it will be available shortly.

Update @ Mon Jun 22 06:52:44 MDT 2020: The maintenance has concluded and all four servers are online and available for use.

We are investigating reports from some users reporting delays with their mail delivery.

Further updates will be posted to our status page as we work to resolve these delays

UPDATE: We've seen a decrease in latency and messages no longer appear to be delayed. Our technical team are continuing to monitor the mail environment but consider this incident resolved.

Please don't hesitate to contact our support team should you require any additional assistance.

**Title:**Hosted email partial outtage Date: 18/06/2020 Start time: 22:15 UTC
End time: Time AM/PM UTC Duration: End time - Start time
Event type: Hosted email partial outtage"

UPDATE: 23:10 UTC

Some users may also see authentication errors with IMAP and POP. Our operations team has been engaged.

We will provide an update once we have additional information.

We are currently experiencing some issues with out hosted email cluster, our engineers have been notifcied and is this currently being investigated by our Email admins and senior technicians,

If you have any questions or concerns, please contact our support team.

We are currently experiencing some issues with out hosted email cluster, our engineers have been notifcied and is this currently being investigated by our Email admins and senior technicians,

If you have any questions or concerns, please contact our support team.