This maintenance window will start on June 16th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Jun 16 04:40:09 MDT 2020: The following servers have been successfully upgraded - slmp-550-9, slmp-550-10, sitegrinder. We are still working on upgrading slmp-550-11.
Update @ Tue Jun 16 06:01:33 MDT 2020: We have experienced an unexpected problem with slmp-550-11 and will have to extend this maintenance until 7AM MDT.
Update @ Tue Jun 16 06:59:56 MDT 2020: This maintenance has successfully concluded and the servers are online and available for use.
We are currently investigating reports of issues with the hosted email that is affecting a small subset of our clients. Some users may not be able to log into webmail, or send/receive emails in an email client. Our senior engineers are looking into the matter as we speak and will work to resolve the issue as a matter of urgency. We will post updates to this status once we have them.
Update - This is now resolved, and all email accounts are fully operational. We sincerely apologize for any inconvenience this may have caused.