All systems are operational

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Past Incidents

18th June 2020

Hosted Email Use "Planned Event" "Emergency Maintenance" or "Outage"

**Title:**Hosted email partial outtage Date: 18/06/2020 Start time: 22:15 UTC
End time: Time AM/PM UTC Duration: End time - Start time
Event type: Hosted email partial outtage"

UPDATE: 23:10 UTC

Some users may also see authentication errors with IMAP and POP. Our operations team has been engaged.

We will provide an update once we have additional information.

We are currently experiencing some issues with out hosted email cluster, our engineers have been notifcied and is this currently being investigated by our Email admins and senior technicians,

If you have any questions or concerns, please contact our support team.


We are currently experiencing some issues with out hosted email cluster, our engineers have been notifcied and is this currently being investigated by our Email admins and senior technicians,

If you have any questions or concerns, please contact our support team.

17th June 2020

No incidents reported

16th June 2020

Planned Server Maintenance - slmp-550-9, slmp-550-10, slmp-550-11, sitegrinder, scheduled 3 weeks ago

Title: Planned Server Maintenance - slmp-550-9, slmp-550-10, slmp-550-11, sitegrinder
Date: June/16/2020
Start time: 12 AM MDT
End time: 6 AM MDT
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

sitegrinder.midphase.com
slmp-550-9.slc.westdc.net
slmp-550-10.slc.westdc.net
slmp-550-11.slc.westdc.net

This maintenance window will start on June 16th, 2020 between the hours of 12 a.m. - 6 a.m. MDT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Tue Jun 16 04:40:09 MDT 2020: The following servers have been successfully upgraded - slmp-550-9, slmp-550-10, sitegrinder. We are still working on upgrading slmp-550-11.

Update @ Tue Jun 16 06:01:33 MDT 2020: We have experienced an unexpected problem with slmp-550-11 and will have to extend this maintenance until 7AM MDT.

Update @ Tue Jun 16 06:59:56 MDT 2020: This maintenance has successfully concluded and the servers are online and available for use.

15th June 2020

Hosted Email Hosted Email (CHI Mail) Outage

Title: Hosted Email Outage
Date: Monday 15th of June, 2020
Start time: 09:05 MDT
Event type: Outage

We are currently investigating reports of issues with the hosted email that is affecting a small subset of our clients. Some users may not be able to log into webmail, or send/receive emails in an email client. Our senior engineers are looking into the matter as we speak and will work to resolve the issue as a matter of urgency. We will post updates to this status once we have them.

  • Update - This is now resolved, and all email accounts are fully operational. We sincerely apologize for any inconvenience this may have caused.

14th June 2020

No incidents reported

13th June 2020

No incidents reported

12th June 2020

No incidents reported

11th June 2020

No incidents reported