Due to unplanned maintenance, our support team is temporarily unavailable on phones. We are still accessible via chats or the email ticketing system at https://midphase.com/support
or your Chi account.
Phones are operational again and we are monitoring them.
3rd January 2019
Phone SystemPhone Emergency Maintenance
We are currently undergoing emergency maintenance on our phone system. Please feel free to reach out to us using our chat and ticketing systems. We apologize for any inconvenience.
UPDATE 14:45, MST
The issues facing our phone system have been resolved. Please feel free to contact us via phone once again.
Payment Gateway Outage
We are aware that there are issues affecting our payment gateway. We are working with our vendor in order to resolve the issue. Please contact our billing team for additional assistance. There are no issues with our Paypal payment method, we encourage you to use Paypal at this time. We will keep this post updated as we receive additional information.
At this time the issue with our payment processor has reported that the issues have been resolved, which has been confirmed by our engineering teams. We will be continuing to monitor things on our end. Please open a support ticket if you continue to experience problems and we will be happy to investigate further.