Some systems are experiencing issues

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Past Incidents

6th January 2019

No incidents reported

5th January 2019

No incidents reported

4th January 2019

Unplanned Outage Support Phones

Due to unplanned maintenance, our support team is temporarily unavailable on phones. We are still accessible via chats or the email ticketing system at https://midphase.com/support or your Chi account.

Phones are operational again and we are monitoring them.

3rd January 2019

Phone System Phone Emergency Maintenance

We are currently undergoing emergency maintenance on our phone system. Please feel free to reach out to us using our chat and ticketing systems. We apologize for any inconvenience.

UPDATE 14:45, MST The issues facing our phone system have been resolved. Please feel free to contact us via phone once again.

Payment Gateway Outage

We are aware that there are issues affecting our payment gateway. We are working with our vendor in order to resolve the issue. Please contact our billing team for additional assistance. There are no issues with our Paypal payment method, we encourage you to use Paypal at this time. We will keep this post updated as we receive additional information.

UPDATE 14:08 At this time the issue with our payment processor has reported that the issues have been resolved, which has been confirmed by our engineering teams. We will be continuing to monitor things on our end. Please open a support ticket if you continue to experience problems and we will be happy to investigate further.

2nd January 2019

No incidents reported

1st January 2019

No incidents reported

31st December 2018

No incidents reported