Past Incidents

Title Scheduled Maintenance - Basekit Service IP Migration Date Wednesday 22nd June 2022
Start Time - 22:00 MDT
End Time - 04:00 MDT
Duration 6 Hours

Please be advised, scheduled maintenance is taking place on our Basekit Service (Website Builder) Platform. During the maintenance window, a downtime of 15 minutes is expected, however please be advised that a longer downtime duration is possible.

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Title Chat/Phone system unavailable
Date Thursday- 16/06/2022
Start time 05:24 MDT

Our chat and phone systems are currently facing intermittent issues. Technical teams have been engaged and are working to restore full service as soon as possible. Should you require any assistance please raise a ticket at https://www.midphase.com/support/

• Update @ 06:00 MDT - This incident has now been resolved.

Title Hosted Email Sending/Receiving
Date Monday 13th June 2022
Start time 07:00 MDT

Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.

• Update @ 09:25 MDT - This Incident has now been resolved all e-mails should now be sending and receiving as usual