Past Incidents

Title Hosted Email Receiving
Date Wednesday 19th January 2022 Start time 04:30 MST

Some customers may be facing intermittent issues when receiving or forwarding emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.

Title New SSL Certificate Orders/Renewals Failing

Date Tuesday 18th January 2022

Start time 2:08 am MST

The backend billing system is currently experiencing delays, causing SSL certificate renewals and new orders to fail. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.

Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.

Title Hosted Email Account Management
Date Friday 14 Jan 2021 Start time 06:33 MST

Some customers may be experiencing errors when managing their email accounts on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.