Past Incidents

Title Hosted Email Login - IMAP, POP, and Webmail

Date 19/10/2021

Start time 21:48 MDT

We are currently experiencing an incident that is impacting our Hosted Email Web Login. Our Technical teams have been engaged and are investigating as a priority.

UPDATE - 22:13 MDT ** Our technical teams have completed the investigation and all mail services are resumed to fully operational with no further login issues. we are monitoring the state. We apologize for any inconvenience this may have caused.

UPDATE - 23:07 MDT ** Email services (IMAP/POP/Webmail/Inbound emails) are offline again. Technical teams are continuing to investigate the issue. Further updates will be provided as they become available.

Resolved A fix has been implemented and the hosted email web login, is now accessible. We apologize for any inconvenience this may have caused.

Title Hosted Email - SMTP Authentication Failure

Date 18/10/2021

Start time 08:10 MDT

We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.

UPDATE 09:40 MDT Our engineering team has identified the cause to be due to a hardware issue and working to resolve the issue as soon as possible.

UPDATE 11:30 MDT Engineering team have completed the syncing operation and are now moving over resources onto the relevant hardware.

UPDATE - 12:04 MDT: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further ( SMTP Authentication Failure 'Sending') issues.