All systems are operational

About This Site

Welcome to the Midphase status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Scheduled Maintenance - Hosting upgrade

Title: Scheduled Maintenance - Hosting upgrade Start Date: 18th of December 2023 End Date: 12th of April 2024

As part of our ongoing commitment to elevate our services, we're preparing to transition our WordPress and Shared Hosting accounts to an upgraded and more powerful infrastructure between the 18th of December 2023 and the 12th of April 2024. Rest assured that all your website files, databases, and other essential data will be migrated with meticulous care While a brief downtime is anticipated during the migration, we are working diligently to keep this disruption as short as possible.

If you encounter any issues, please don't hesitate to reach out to our technical support team through your account. Our team of experts is available 24/7.

Past Incidents

Tuesday 15th June 2021

Planned Maintenance - Sitebuilder Server Upgrade, scheduled 2 years ago

Date: 15 June 2021
Start time: 3pm UTC
End time: 4pm UTC
Duration: 1 hour

To provide you with the most reliable and robust hosting environment available we will be performing final steps to migrate from our old EOL sitebuilder servers to newer supported versions.

These tasks will have a minimal client impact.

Sitebuilder clients will not be able to write/change site content during this time until the migration is complete, sites will be read-only. There will be a short minute or so where when, reconfigured the basekit load balancers to point to the new servers, that could look like services are down.

If you have any questions or concerns, please contact our support team.

Friday 11th June 2021

No incidents reported

Thursday 10th June 2021

No incidents reported

Wednesday 9th June 2021

Shared Hosting Server slmp-550-22.slc.westdc.net is unavailable

TITLE: Server slmp-550-22.slc.westdc.net is unreachable

DATE: 09/06/2021

We are currently experiencing an incident on the Server slmp-550-22.slc.westdc.net.

Our Technical teams have been engaged and are investigating as a priority.

UPDATE 12:15 BST: Our engineers have completed the investigation and all services are resumed to fully operational. Thank you for your patience regarding this issue.

Tuesday 8th June 2021

Hosted Email Inbound Delays

Investigating - We are currently experiencing inbound mail delays. Our engineering team is investigating the issue.

We will provide an update once we have additional information.

UPDATE ** RESOLVED** Our engineers have completed the investigation and all mail services are resumed to fully operational. Thankyou for you patience regarding during this issue.

Monday 7th June 2021

No incidents reported

Sunday 6th June 2021

No incidents reported

Saturday 5th June 2021

Shared Hosting slmp-550-54.slc.westdc.net Unavailable

TITLE: slmp-550-54.slc.westdc.net Unavailable

DATE: 05/06/2021

We are currently experiencing an incident on the server slmp-550-54.slc.westdc.net.

Our Technical teams have been engaged and are investigating as a priority.

UPDATE: Our engineering team continues to investigate the root cause of the issue and we will continue to provide updates.

UPDATE: RESOLVED Server is now available and all services have resumed operation. We thank you for your patience during this indicident.

Friday 4th June 2021

Hosted Email Hosted Email Delays (receiving)

Title Hosted Email Delays (receiving)

Date 04/06/2021

Start time 17:34 UTC

We are experiencing email delays. We will provide an update shortly with additional information.

UPDATE - 19:27 UTC: The deployed team has identified the issues causing delays and are taking measures to resolve the said delays and deferrals. Deferrals and delays are still expected.

UPDATE - 21:15 UTC: The mail admin team continues working to resolve the problems in our hosted email service.

UPDATE - Jun 05, 2021 - 09:29 UTC This issue has been resolved as we are no longer seeing issues with new inbound emails.