23rd July 2020

Hosted Email Hosted Email Availability

The Tucows engineering team have made good progress overnight with over half of the mail services now back online. Services are being restored by domain name in alphabetical order. Tucows estimate all mail services will be restored by lunchtime.

We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.midphase.com/knowledgebase/display/MID/How+To+Log+into+Webmail+from+CHI

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.