Title: Live chat and phone degraded performance
Date: Friday, 20th March 2020
Start time: 09:00am UTC
Event type: Outage
We are investigating and seeking to resolve an incident is affecting our live chat and phone service.
Customers may be experiencing delays in allocating requests to available agents.
Our Operations team is currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you.
Update @ 16:26 UTC - Following a period of monitoring, our engineers have confirmed that the incident is now resolved and normal service has resumed. Please accept our apologies for the potential impact this incident may have caused.