Incidents reported on status page for Midphase https://status.midphase.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b060507990a956b9eb2edeae671779f7.png https://status.midphase.com/ en https://status.midphase.com/incident/1023449 Thu, 20 Aug 2026 16:00:27 -0000 https://status.midphase.com/incident/1023449#51b0fcf42493c800e17af79d4cb861baf57158fbf2ffafbc880061bccc73d3dc The issues affecting the StackCP interface have now been resolved, and the service is back operating normally. Our team has investigated the issues and we are satisfied that performance has returned to normal. We will continue to monitor the service closely to ensure stability. We apologise for any inconvenience caused and thank you for your patience while we investigated the issue. https://status.midphase.com/incident/1023449 Thu, 20 Aug 2026 13:34:15 -0000 https://status.midphase.com/incident/1023449#98ed47be3f5434d829fd1519e0d0bbe37e337eb6338d3d7e84e72bdd9af59c7d We are currently experiencing load time issues with the StackCP interface. Some users may also experience a "429 Too Many Requests" error. Our system administrators are actively working to resolve the issue and restore normal performance and uptime. We will provide an update here as soon as we have more information. Thank you for your patience and understanding. https://status.midphase.com/incident/1010806 Thu, 13 Aug 2026 13:14:04 -0000 https://status.midphase.com/incident/1010806#8efb382be5a8af918a38ca9ca47e0e3b544c2650905862d0648a24b494672641 The issue affecting customer access to StackCP has now been resolved. Customers who were experiencing a Forbidden error should now be able to access StackCP normally. Our team has implemented a fix and continues to monitor the platform to ensure service stability. We apologise for any inconvenience caused and thank you for your patience while we investigated the issue. https://status.midphase.com/incident/1010806 Thu, 13 Aug 2026 13:10:14 -0000 https://status.midphase.com/incident/1010806#789ab3cd77e654ec3115d273a551aace69e17e997df8081f96876ea4e02f36f7 We are aware of an issue affecting some customers attempting to access StackCP, where a Forbidden error may be displayed. Our engineers are currently investigating the cause and working to restore normal access as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available. https://status.midphase.com/incident/985352 Tue, 04 Aug 2026 07:00:00 -0000 https://status.midphase.com/incident/985352#c84d5c3dc19c13f5d4cc126fd389d10e79e1abda0a511a3630e7efc236083354 We will be performing scheduled reboots of our cPanel servers. During this time, you may experience a brief service interruption of a few minutes as the servers restart. Affected Servers: mp95.uk2group.com, mp96.uk2group.com & mp99.uk2group.com Expected impact: Websites, email, and other hosted services may be temporarily unavailable. Expected duration: A few minutes per server. No action is required on your part. We apologize for any inconvenience and appreciate your patience. https://status.midphase.com/incident/985327 Mon, 03 Aug 2026 07:00:00 -0000 https://status.midphase.com/incident/985327#464391981b12be19600a6a0ee98ab9879ce60f4d8aa09c4ac2213c374f6b8c61 We will be performing scheduled reboots of our cPanel servers. During this time, you may experience a brief service interruption of a few minutes as the servers restart. Affected Servers: mp47.uk2group.com, mp7.uk2group.com, mp8.uk2group.com & mp101.uk2group.com Expected impact: Websites, email, and other hosted services may be temporarily unavailable. Expected duration: A few minutes per server. No action is required on your part. We apologize for any inconvenience and appreciate your patience. https://status.midphase.com/incident/985324 Fri, 31 Jul 2026 07:00:00 -0000 https://status.midphase.com/incident/985324#262f910de59c1427090223374605d8ac2883874ce5770dc676460758ba9b24d9 We will be performing scheduled reboots of our cPanel servers. During this time, you may experience a brief service interruption of a few minutes as the servers restart. Affected Servers: mp103.uk2group.com, mp13.uk2group.com, mp2.uk2group.com & mp27.uk2group.com Expected impact: Websites, email, and other hosted services may be temporarily unavailable. Expected duration: A few minutes per server. No action is required on your part. We apologize for any inconvenience and appreciate your patience. https://status.midphase.com/incident/985320 Thu, 30 Jul 2026 07:00:00 -0000 https://status.midphase.com/incident/985320#1673b329367a7c7df2ab634786b09b96b5932c8b79ab308054a23df810ee05d1 We will be performing scheduled reboots of our cPanel servers. During this time, you may experience a brief service interruption of a few minutes as the servers restart. Affected Servers: mp1.uk2group.com, mp100.uk2group.com & mp101.uk2group.com Expected impact: Websites, email, and other hosted services may be temporarily unavailable. Expected duration: A few minutes per server. No action is required on your part. We apologize for any inconvenience and appreciate your patience. https://status.midphase.com/incident/947339 Wed, 15 Jul 2026 09:36:28 -0000 https://status.midphase.com/incident/947339#27d9992ee7e5ca69d57861ee938c5befc7b64010bc42864254b4769eac53d70f **UPDATE:** The Linux vulnerability has now been fully patched and all SSH and SFTP services have been re-enabled. https://status.midphase.com/incident/947339 Wed, 15 Jul 2026 09:33:59 -0000 https://status.midphase.com/incident/947339#c6b18a6da6f92e1ff31cf15a961c99abe955a4c1d67304ca84a8646e56317873 **UPDATE:** The Linux vulnerability has now been fully patched and all SSH and SFTP services have been re-enabled. https://status.midphase.com/incident/950303 Fri, 10 Jul 2026 13:18:56 -0000 https://status.midphase.com/incident/950303#c3f847e30ac927ce4e6a61a1ad9493a16afdafd7e8480eeaf4d1b19a0bdad09f Our live chat and ticketing system have now been restored and are operating normally. Thank you for your patience while we resolved the issue. We apologise again for any inconvenience caused, and we appreciate your understanding. https://status.midphase.com/incident/950303 Fri, 10 Jul 2026 12:43:34 -0000 https://status.midphase.com/incident/950303#3647e3c42c568838c0bec7e777e6fca11689879898c5d69910562f35a97fe88c Our live chat and ticketing system is currently unavailable. Our team is actively working to resolve the issue and restore normal service as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide further updates shortly. https://status.midphase.com/incident/947339 Fri, 10 Jul 2026 10:54:57 -0000 https://status.midphase.com/incident/947339#58ade2dfe090886aee8d2f3bafe2c5936d69372bccf916d9803526fe3e20886b **UPDATE:** The cPanel shared servers have been patched against this vulnerability and will begin enabling SSH and SFTP access to these servers. https://status.midphase.com/incident/947339 Wed, 08 Jul 2026 17:06:05 -0000 https://status.midphase.com/incident/947339#79015a1d327ade4eb791ab5aaff57d372ffc1ac5544e3576a67f1aad09dbc6d2 **UPDATE:** SSH has also been disabled on our StackCP Shared Hosting accounts. https://status.midphase.com/incident/947339 Wed, 08 Jul 2026 16:45:36 -0000 https://status.midphase.com/incident/947339#14e7506dc14e85228c3e8c52be288daac115a93c73aac67a9e961b816d4c25aa **UPDATE:** SFTP will also be disabled, however normal FTP access will remain active. https://status.midphase.com/incident/947339 Wed, 08 Jul 2026 16:33:06 -0000 https://status.midphase.com/incident/947339#b89f8b78a6f4c0769042dfe26ea9f42827911f48823ff94667519cea01a0631c We've temporarily disabled SSH access to our cPanel platforms to protect against a critical Linux kernel vulnerability. **What's affected:** SSH access to cPanel platforms **What's still working:** Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected **Next steps:** We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified https://status.midphase.com/incident/942174 Fri, 03 Jul 2026 11:15:36 -0000 https://status.midphase.com/incident/942174#be0e2b7e4cb30de98f7b65cc5c97ef3298c08b92db56215e9cd18a1ee5391d53 The issue affecting routing for shared hosting accounts with dedicated IP addresses has now been resolved. Our system administrators have implemented the necessary fixes, and websites should now be displaying correctly. We will continue to monitor the platform to ensure services remain stable. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue. https://status.midphase.com/incident/942174 Fri, 03 Jul 2026 02:08:07 -0000 https://status.midphase.com/incident/942174#04d8fe670989c648ae7158f945644707e2a30fd587acb2e129bbb58152bd00ea Our system administrators are aware of a problem affecting routing for shared hosting accounts with dedicated IP addresses resulting in websites not displaying. We are working on resolving this as a priority and will provide further updates when available. https://status.midphase.com/incident/883989 Wed, 01 Jul 2026 14:10:18 -0000 https://status.midphase.com/incident/883989#93e1d4b86aa8d819ab9cd046a2cb6b3b4f2fcd8d9f89408f2dc2bfc58254dc3b This issue has been fixed and fully mitigated. https://status.midphase.com/incident/938581 Mon, 29 Jun 2026 18:00:00 -0000 https://status.midphase.com/incident/938581#844ab20a0e5b0cc3c8ff63f14ba1bbb778b1e6ffe7eec0b24d800bb714065497 We will be performing scheduled maintenance on our Windows hosting servers. During this time, there may be a brief window of downtime while the servers are re-racked and updated. We apologise for any inconvenience this may cause and thank you for your patience while we carry out this work. https://status.midphase.com/incident/938573 Mon, 29 Jun 2026 18:00:00 -0000 https://status.midphase.com/incident/938573#df1aac909be98cbbdd4fa1a6caf9d199b9c0fa73dfda4c072a1c8f68d789d1b6 We will be performing scheduled maintenance on the servers supporting Spamalizer. During this time, there may be a brief window of downtime while the servers are re-racked and updated. We apologise for any inconvenience this may cause and thank you for your patience while we carry out this work. https://status.midphase.com/incident/935993 Fri, 26 Jun 2026 19:00:00 -0000 https://status.midphase.com/incident/935993#acb2ced491966a678b1c23f3ad4fc66af471bf8f012e4b63c673a8da64785305 We will be performing scheduled maintenance on the servers supporting Spamalizer. During this time, there may be a brief window of downtime while the servers are re-racked and updated. We apologise for any inconvenience this may cause and thank you for your patience while we carry out this work. https://status.midphase.com/incident/935995 Fri, 26 Jun 2026 18:00:00 -0000 https://status.midphase.com/incident/935995#fab44f6b3714dbea7cdadc4e6970e1017c55f19e9f257c7cd861e25798c63610 We will be performing scheduled maintenance on our Windows hosting servers. During this time, there may be a brief window of downtime while the servers are re-racked and updated. We apologise for any inconvenience this may cause and thank you for your patience while we carry out this work. https://status.midphase.com/incident/924611 Mon, 15 Jun 2026 20:50:01 -0000 https://status.midphase.com/incident/924611#9fb09ac15386b5e4eb81e2eaab5197b5f4aa4d5c43f3a8acabf67dfc680a2c34 The issue affecting our Live Chat service has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore the service. https://status.midphase.com/incident/924611 Mon, 15 Jun 2026 15:58:22 -0000 https://status.midphase.com/incident/924611#abb31acd3a3f7f486e6d46874f1679ed1fa76e95e276f9bad492f5afcfba9532 We are currently experiencing issues with our Live Chat service. Our team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, if you require assistance, please raise a support ticket through your Chi control panel. This will ensure your enquiry is received and handled by our team. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available. https://status.midphase.com/incident/924531 Mon, 15 Jun 2026 14:27:37 -0000 https://status.midphase.com/incident/924531#c65addc48655e77bb186e178e46987f8e6ab9235c2b1c57a6bb3e15d76823b9e We are aware of a problem affecting American Express payments and are working to fix it. We recommend using an alternative payment method while we investigate. We'll update this page with progress as soon as possible. Thank you for your patience. https://status.midphase.com/incident/919837 Thu, 11 Jun 2026 11:30:12 -0000 https://status.midphase.com/incident/919837#8f420cf7767c24a02f29e377bf39c0687b7d86dc2658738620f30be80797657c **UPDATE** - This issue is now confirmed as fixed. We do apologise for the inconvenience this has caused. https://status.midphase.com/incident/919837 Wed, 10 Jun 2026 11:36:08 -0000 https://status.midphase.com/incident/919837#ee71fcfd4f74fe91cc9085f6b0ca338fff6c0689da17c3a19ca267889b0b51fb We are currently experiencing issues with our Live Chat system. Our team is aware and actively investigating. In the meantime, please raise a support ticket and we'll get back to you as quickly as possible. We apologise for any inconvenience and will post updates here as soon as we have more information. https://status.midphase.com/incident/915704 Sat, 06 Jun 2026 10:00:00 -0000 https://status.midphase.com/incident/915704#209fc5ec3428a58b86091a03d121f66662e603c7396af568155a558f1f753b80 Planned maintenance is currently ongoing with one of our SSL issuers. As a result, any renewals of existing SSL certificates may fail, and the ability to download existing SSL certificates will fail. We expect all services to resume normal operation immediately after the maintenance window. Thank you for your patience. https://status.midphase.com/incident/901515 Thu, 21 May 2026 10:00:00 -0000 https://status.midphase.com/incident/901515#6b7e9e58345b4e59685c5364f5f97da15c598247d01582c74ea84b68e9dde470 The planned migration of Reseller cPanel services to our new infrastrucure is now underway. Services are being moved in the background. No downtime is expected and no action is required from customers at this stage. We will directly contact affected customers, with next steps, once the migration is complete. https://status.midphase.com/incident/895695 Thu, 21 May 2026 08:03:46 -0000 https://status.midphase.com/incident/895695#6c909571416a1f05357b9cb2abe77312eb3a2628d526cdbb4685868bc71eba24 **Update:** This issue is now fixed and we are seeing domain transfers process normally https://status.midphase.com/incident/896840 Fri, 15 May 2026 18:32:09 -0000 https://status.midphase.com/incident/896840#708bc5ec41954175d61ef8c30c274609e35a43d3fbf915d47cc553809e75379d Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally. https://status.midphase.com/incident/896840 Fri, 15 May 2026 16:56:00 -0000 https://status.midphase.com/incident/896840#08bff5421cbc3f95aa1f45c7c7a7df81a60f3c2de0e6dca9e62e53201633a0b7 We're aware of issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as soon as we have more information available. We can only apologise for any inconvenience that this may cause. https://status.midphase.com/incident/895695 Thu, 14 May 2026 07:43:23 -0000 https://status.midphase.com/incident/895695#7982e7c91d69711d452df0f201fca8ed37d7c42f4c66a5e17dc3bedc9e18d108 We are currently investigating an issue affecting the creation of registrant contacts for certain TLDs, including .info domains. As a result, some domain registrations and transfers may fail or experience delays for impacted TLDs. Our Development team is actively working to identify the root cause and implement a resolution as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available https://status.midphase.com/incident/893107 Mon, 11 May 2026 14:00:00 -0000 https://status.midphase.com/incident/893107#4f747ce57ded51173e0b2609cb1689d148890631e0530d1da0c8440f276ec198 The planned migration of Reseller cPanel services to our new infrastrucure is now underway. Services are being moved in the background. No downtime is expected and no action is required from customers at this stage. We'll post a further update, with next steps, once the migration is complete. https://status.midphase.com/incident/891316 Fri, 08 May 2026 21:00:07 -0000 https://status.midphase.com/incident/891316#82ebdd2dcd9ebc84b83722563296ab284a028263c09dea9079ec5dd1eeeb708d Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.midphase.com/incident/891316 Fri, 08 May 2026 20:38:15 -0000 https://status.midphase.com/incident/891316#83ea49dedadc112075aa54cfa5e79d3188ec0a2d15073bf95ef9f5d83b39306d We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-84, sdb-86 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available. https://status.midphase.com/incident/890164 Thu, 07 May 2026 12:00:56 -0000 https://status.midphase.com/incident/890164#e69074464d301458b9dd092b2e6bd03d0c46534b7d680ffcafb614c839b65847 We are currently experiencing delays in payment processing. Payments are completing successfully, but are taking longer than usual to go through. Our engineering team is actively investigating the root cause and working to restore normal processing times as quickly as possible. https://status.midphase.com/incident/889092 Wed, 06 May 2026 13:19:14 -0000 https://status.midphase.com/incident/889092#40aa12f536ec94b7c17aa02c83695151b9da97467b9b51f1611d796a0df39f12 We are pleased to confirm that the previous issue has now been resolved. https://status.midphase.com/incident/889092 Wed, 06 May 2026 09:19:45 -0000 https://status.midphase.com/incident/889092#7d567dff7168ece4d113751c9ed018135b80dbafffc3afeb2f4d50dcadc0f3f2 We are seeing reports of email bouncebacks when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available. https://status.midphase.com/incident/883989 Thu, 30 Apr 2026 06:59:00 -0000 https://status.midphase.com/incident/883989#f6e8b2e33f28584fee568b70cccab25b424bf88c853c211dca52c48b10670412 We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet. What to expect: Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations. Reboots may occur without advance warning to ensure timely remediation and protect customer data. We expect individual reboots to be short, but some requests in flight may fail and need to be retried. What we're doing: Rolling out patches and rebooting affected systems on an accelerated timeline. Monitoring for impact and prioritizing customer-facing services. We appreciate your patience as we prioritize the security of the platform. We will post further updates here as mitigation progresses and a final update once all systems are confirmed patched. https://status.midphase.com/incident/882609 Wed, 29 Apr 2026 12:53:31 -0000 https://status.midphase.com/incident/882609#1989575a80a94ed9a6eb3e5063a1f75451bab56be194b468827aeae6036eb89b This is has been resolved. Thank you for patience in this matter. https://status.midphase.com/incident/882609 Tue, 28 Apr 2026 20:08:00 -0000 https://status.midphase.com/incident/882609#8f300ef381a852cda31273c1d9826e126fd313d20cd9bb27ca211f1aa8222f43 WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication UPDATE: Our shared cPanel servers and Managed VPS customers using cPanel were updated over night. This morning we are rotating root passwords and API keys before bringing the interfaces back online. We recommend any customers with a VPS or dedicated server with cPanel to update immediately. https://status.midphase.com/incident/872059 Fri, 17 Apr 2026 17:30:00 -0000 https://status.midphase.com/incident/872059#a564797e787a8797cf7f3c6bd3a717d3c8e2b0a0cd232384835865b72b29d8a4 During this maintenance window we will be performing a migration of our ticketing system. During this process, you may receive email or system notifications indicating that tickets have been opened, updated, or closed. Some of these notifications may relate to historical activity and do not reflect new or current actions. Please ignore any unexpected ticket notifications received during the migration window. No action is required from you. https://status.midphase.com/incident/865486 Tue, 07 Apr 2026 22:05:47 -0000 https://status.midphase.com/incident/865486#3cb086509469f93d089a1fcdda7d47a5addc4a4c3938f6cba9438a40db8fb9d5 **UPDATE** We are now seeing normal function on tickets and are marking this issue as resolved. We do apologize for any inconvenience. https://status.midphase.com/incident/865486 Mon, 06 Apr 2026 10:02:38 -0000 https://status.midphase.com/incident/865486#0d8388355f26018cbc9a8eb819abfef77ed9875a4359a110819177b2c6a9be67 We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.midphase.com/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for your patience. https://status.midphase.com/incident/864383 Sat, 04 Apr 2026 00:19:54 -0000 https://status.midphase.com/incident/864383#ee0f8f066cd20949568164f80e0a9caef7ef80c463f49e7d15d717470c28379b Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.midphase.com/incident/864383 Fri, 03 Apr 2026 23:45:24 -0000 https://status.midphase.com/incident/864383#f1fc2130c2a1add46cb7a2994bb982b7fc2d1801b539f1ea614d5927a7aa8e1f We're currently aware of an issue causing intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, sdb-84, sdb-85, sdb-86, wpdb-41 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available. https://status.midphase.com/incident/863329 Thu, 02 Apr 2026 16:10:50 -0000 https://status.midphase.com/incident/863329#8133382c562bee303e43bf1870f098502bd1edc23d18af5c827e45fc59b77d2c **UPDATE** We are now seeing normal function with tickets and are marking this issue as resolved. We do apologize for any inconvenience. https://status.midphase.com/incident/863329 Thu, 02 Apr 2026 11:23:42 -0000 https://status.midphase.com/incident/863329#c117405a741cc5c0289b3daf0f758906f66767ff4f8dac9994b34e3edd797c24 We are currently experiancing an unexpected outage affecting our CHI ticketing system. As a result, customers may be unable to submit new tickets or access existing tickets through their CHI account. This is being actively investigated and we are working to restore full functionality as quickly as possible. Customers can still use our Live Chat support or contact us via email during this time. https://status.midphase.com/incident/861500 Tue, 31 Mar 2026 11:00:00 -0000 https://status.midphase.com/incident/861500#0702e461f6e07241e477aa26c8b7a32d4e21e5d9fe9c8cd15e78eefc5ade7c53 We are currently performing a planned migration of our live chat system. During this process, some customers may receive an automated email notification indicating that a support ticket has been created. **Please note: these ticket creation emails can be safely ignored.** They are a temporary side‑effect of the migration and do not require any action from you. Our team is monitoring the transition closely to ensure minimal disruption, and all live chat functionality will remain available throughout the migration. https://status.midphase.com/incident/860053 Mon, 30 Mar 2026 21:00:00 -0000 https://status.midphase.com/incident/860053#363334006d21c045d4a46ce3c6b1e8f90b5a044fec602688c8fef72e646bda30 Maintenance completed https://status.midphase.com/incident/860053 Mon, 30 Mar 2026 06:00:00 -0000 https://status.midphase.com/incident/860053#ece5523c6d888c3b844c7ccfa9e3dc6af7a18c67298d1d17a96ff6d4035e6813 We will be performing planned maintenance to migrate some internal systems during this window. During this period: Live Chat and Ticket creation maybe temporarily unavailable. Response times may be slower than usual until maintenance is complete. We appreciate your patience and understanding while we carry out these essential upgrades. https://status.midphase.com/incident/857463 Wed, 25 Mar 2026 16:38:00 -0000 https://status.midphase.com/incident/857463#e36eeb8bb7b04111a3cc16177e1b016596877743715a3925fcbef4fa1660924b We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. We do apologize for the inconvenience. https://status.midphase.com/incident/832098 Tue, 24 Feb 2026 13:13:00 -0000 https://status.midphase.com/incident/832098#b9a36e6dce621119f1e7cdcc6da7c1b5f55369b7b809861ee2642b2ac4a8051f We’re currently investigating an issue affecting access to the webmail login page. At the moment, some users may be unable to sign in via the usual webmail portal. **Important:** Mail sending and receiving are not affected and continue to work as expected. As a temporary workaround, you can access your mailbox using the alternative webmail URL: https://stackmail.com We’ll provide further updates as soon as we have more information. Thank you for your patience. **UPDATE:** We are seeing access to Webmail at https://us.stackmail.com return, we are monitoring this further. https://status.midphase.com/incident/827400 Tue, 17 Feb 2026 17:30:00 -0000 https://status.midphase.com/incident/827400#fd4330df68ad1cd97f9795e521c1afc4f9d922641e9e9f25428f0bf5a1071192 We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience. https://status.midphase.com/incident/824030 Thu, 12 Feb 2026 11:06:00 -0000 https://status.midphase.com/incident/824030#c978326445331fbaca4d2c22ba51cc89dacfd3b9520da71fd4d38e11582a2bed We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are monitoring normal function on our ticketing system. Chats are continuing to be investigated. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience.