Labor Day / Holiday Hours
By Marc Bollinger | August 31, 2008 @ 8:52 am
midPhase will be honoring the National Holiday, Labor Day, on Monday, September 1st. Please note our schedule below:
- Billing Department will be closed
- Sales Department will be closed
- Live Chat services will be closed
- E-mail Support will remain open
- Dedicated, VPS, and Shared Phone Support will remain open, but with a light crew (hold times might be longer than normal)
We appreciate your patience in allowing our employees to recognize this holiday. We’ll be back with full service on Tuesday, September 2, 2008.
See you then!
Marc Bollinger
General Manager
Topics: Service Outages |
vz33.midphase.com::Networking Issues
By Chris Place | August 28, 2008 @ 12:55 pm
We are currently experiencing a networking issue with this machine and are working quickly to correct it. We do not have an exact ETA at this time.
2:07PM CST:: The VZ node is now back online and VPS are in the process of starting now.
3:07PM CST:: All VPSes on VZ33 have started back up. If you still experience any problems with your server, please email us at vps@midphase.com or call toll free 1-866-MIDPHASE
Topics: Service Outages |
ans12 - FSCK
By eugene | August 27, 2008 @ 12:18 pm
The server filesystem requires file system check due to the errors found in the disk integrity.
We’re going to reboot the server to get the checks running, this post will be updated as get get more information about the status.
Thank you for your understanding.
UPDATE: the FSCK is still running, it’s on the stage 2 now.
Thank you for your ongoing patience
Topics: ans12.midphase.com |
Esc39 upgrade to php5
By Matt Berry | August 27, 2008 @ 9:30 am
As an alert to customers on this server, we will be upgrading the PHP version to PHP5 in two days. For your main directory (public_html) we will be converting your .htaccess files to php.ini. This does not however, act for your addon domains. If you have .htaccess files for your addon domains, please convert them to a php.ini file.If you require information on how to configure your php.ini files please see our article here:http://midphasehelp.com/support/questions.php?questionid=527
Topics: Service Outages |
esc94.midphase.com
By jaku | August 26, 2008 @ 3:58 am
We are currently expericing issues with esc94, our datacenter technicians are working on it now. Update: 5:20am: The server is back up and running.
Topics: esc94.midphase.com, Service Outages |
esc100
By eugene | August 25, 2008 @ 9:43 am
The server required a file system check to correct the errors of the integrity. We’ll update this post as we get ETA or additional information on this issue.
Thank you for your ongoing patience and understanding.
UPDATE: the server is back online, please issue a ticket for our support team if you’re still encountering some problems.
Topics: esc100.midphase.com |
aut01.midphase.com
By jaku | August 25, 2008 @ 6:04 am
We are currently experiencing networking issues with aut01. We are investigating this issue now, and will be updating this post when more information becomes available to us.
8:25am: The networking issues are now resolved, it seemed to have been a network provider issue. If you have any other issues please submit a ticket to support.
Topics: aut01.midphase.com |
ANS15.midphase.com–MySQL
By Chris Place | August 24, 2008 @ 3:51 pm
We are currently working on MySQL issues on this server, we do not have an exact ETA at this time for it to be back online. Please continue to check for updates.
UPDATE:: 5:07PM CST: The issue has been found to be problem with Apache on this server, we are working to fix that now and expect it to be back to normal shortly.
UDPATE:: 6:35PM CST: We have completely resolved the issues with mySQL and Apache on ans15. Terribly sorry for the inconvenience, and we appreciate your patience!
Topics: ans15.midphase.com |
Win05 migration to Win06
By Matt Berry | August 19, 2008 @ 8:05 am
We have had major problems with the integrity and stability of the Win05 server. Late last night we began migrating all accounts, (including mail, databases, and content), to the new Win06 server. As of now we have already completed moving the backup of Plesk over to the new server. We are now proceeding with the content, then mail.
It is not necessary for you to change your nameservers to the new server, we have pointed the Win05 nameservers to the Win06 server.
However, if you do point your A record directly to this server you will need to change the IP address to:
69.4.237.98
Update: 8/19/08 6:00pm - As of now we are copying over content from the win05 server to the new server. There is a very large amount of content and mail to be moved, for that it is not really possible to provide an exact eta. Mail on this server is working and is back to normal. We are restoring accounts alphabetically by domain names. We have created new directories up to the letter P on this server, the rest of the domain directories will be created tonite. As of now though we are begining to bring back domains on this server and they do seem to be resolving properly.
Update: 8/20/08 9am - Currently we have created domain directories up to the domains starting with “S.” Once the directories are fully created for all domains we then will move all content from the Win05 backup to these directories on Win06. This must be done this way to keep the integrity of the Win06 server. We can, however, restore accounts outside of the Alphabetical domain restore, so please feel free to email us or call us requesting that your domain be restored, and we can do this for you.
Update: 8/20/08 6pm - We have been able to restore many domains so far today, however, we must now initiate the mass migration of all other accounts on the win05 server over to the new Win06 server. This means, we will need to move all the accounts alphabetically. There is not a way anymore to restore accounts out of this order. This will be copying over until it completes. Unfortunately, I am unable to provide an eta on when this will complete. We will be repairing the websites as they are restored.
Update: 8/21/08 1am - Update- Currently the transfer of domain directories that begin with the letter “J” are copying to the new server.
Update: 8/21/08 10am - The migration of content has completed, we are now repairing sites on the server. If you see your site getting a user/password prompt please submit us a ticket, we can get this repaired for you right away. After we have completed the majority of website fixes, we will then begin with the migration of mail from the old win05 server.
Once again, I do appreciate your continued patience, and do fully sympathize with all of you in regards to this.
Topics: win05.midphase.com, Servers |
win05.midphase.com
By mlopez | August 16, 2008 @ 12:21 pm
This server is currently down and is running a checkdisk. We do not have an exact ETA on when this server will be back up but we will update you when we have more information.
Update: 8/18/08 8:45am- This server is currently completing a secondary checkdisk. We are very sorry for the inconvenience of this server not being accessible. Once the checkdisk completes performing, we will work to bring this back and functional.
Update: 8/18/08 9:45am- We are currently on step two of the file system check on this server. Unfortunately, I am unable to provide a solid eta based on this information as to when this will be back online. However, we are keeping a very close eye on this server, and we will immediately repair any issues on this server once it is accessible. I will also be posting hourly on the status of this server.
Update: 8/18/08 12:32pm- Win05 is accessable by us now, we are now in the server looking to see what the cause to the current issue is. We will update again very shortly with what we find.
Update: 8/18/08 3:33pm- We are still working on this server. We have found corruption in the IIS areas of this server, and the database for Plesk. Once we have gotten these issues repaired we will have a better idea of when this server will be back online.Update:
8/18/08 9:00pm- It has been a while since our last post I am very sorry for that. We are trying to check the integrity of this server and the Plesk backups. We will be continually updating this post with more information.
Update: 8/18/08 9:00pm- We are currently beginning to restore accounts from the win05 server to the new win06 server. We have recovered email, database, and content backups for this server. There will also be no need to change your nameservers as we are now pointing the old win05 nameservers to win06. We will continue to update this blog if we encounter any issues, and with our progress.
Update: 8/19:08 3:00am- We have pointed the nameservers to win06 and are currently in the process of copying accounts over. Thank you very much for your continued patience.
Topics: win05.midphase.com, Service Outages |