Midphase / AN Hosting Status

esc81

Matt Berry — Sat, 06 Sep 2008 18:00:11 +0000

We are currently experiencing an issue with this server, we are working to restore this to working order right now. We fully appreciate your patience in this matter, and will update this post with further details as they come.

UPDATE 3:10PM CST:: We are currently working to repair the file system on this server now, after which we will be migrating the accounts on this machine to a new server so it can be taken from production. We do not have an exact ETA at this time, but we will continue to post updates here as more information becomes available. –ChrisP

UPDATE 9:33PM CST:: We are working to restore esc81 from backups right now, as well as working to bring the original esc81 back online. Both options are showing promise, we will continue to update this site as more information becomes available.

UPDATE 10:21PM CST:: esc81.midphase.com is now back online. If you still notice any problems with your site please contact out support staff for assistance.

Support Status

Marc Bollinger — Sat, 06 Sep 2008 01:46:58 +0000

All:

We wanted to let you know that due to some unforseen events this week, we are running a bit behind our typical support response time.

We are working dilligently to get through all you support inquiries, and will not rest until we get to everyone.

We really appreciate your patience and understanding. we will be back to normal very soon.

Marc Bollinger
General Manager

ANS50.midphase.com

Vladi G. — Fri, 05 Sep 2008 23:01:01 +0000

We are currently experiencing issues with ans50. Our data center technicians are investigating the problems and we will be updating this post with any information.

ANS23 - Another Update

Marc Bollinger — Thu, 04 Sep 2008 20:57:04 +0000

While the backups are restoring, we’ve been able to bring all websites on ans23 online. At the moment, most accounts are in READ-ONLY mode, meaning that no changes can be made.

As the backup restoration proceeds, effected accounts will gain write capability. We expect the full restoration to be completed within the next 15 hours.

UPDATE: the mysql services are back to the writable mode, although /home directories content is still read-only until the restoration of the files is completed. Thank you for your patience.

ANS23.midphase.com / Update

Marc Bollinger — Thu, 04 Sep 2008 16:37:49 +0000

As mentioned in a previous post, we encountered a problem with ANS23.midphase.com earlier this morning. Upon further investigation, we concluded that this machine suffered an irreversable hardware failure.

We have already begun taking the necessary steps to migrate all accounts to a brand new machine. We unfortunately do not have an ETA on this, but accounts should start coming online within the next 24 hours.

We’re incredibly sorry about this. It’s very difficult to predict hardware failures of this magnitude, but we have wasted absolutely no time with restoring service as soon as possible.

We will update this post with any new information as it becomes available.

Marc

UPDATE: Accounts should start coming online now. We’re restoring nearly 800GB of data, so the restore could take up to 16 hours to complete. Depending on where you account is located in the backup, will determine the order that your site comes back online.

ans23.midphase.com

jaku — Thu, 04 Sep 2008 12:15:07 +0000

We are currently experiencing issues with ans23. Our data center technicians are investigating the problems and we will be updating this post with any information.

remotemysql SQL90100

jaku — Wed, 03 Sep 2008 11:56:36 +0000

We are currently experiencing issues with the remotemysql server SQL90100. We are currently working on resolving this issue and will be posting here again when we have some more information.

Update *- 2:49pm We have repaired the issues effecting this database server. If you are still having connection issues, please contact us by this email address: support@midphase.com

esc156.midphase.com and ans50.midphase.com :: Hardware Check

Chris Place — Tue, 02 Sep 2008 21:24:25 +0000

Due to the repeated issues with these 2 servers we are going to be bringing them offline at 12:00AM-2AM CST for a full hardware diagnostic. We do not expect it to take the full 2 hours to complete, however we are doing our best to be prepared for the unexpected.

Please contact our support department if you need any further assistance.

ESC156.midPhase.com

Chris Meisinger — Tue, 02 Sep 2008 16:56:35 +0000

Currently ESC156.midPhase.com experiencing is network issues. We have our IP Engineering staff looking into this and expect to have a resolution shortly.

We will update this post with further information as it becomes available.

Edit: This server has returned to normal service. We apologize for any inconvenience this may have caused. We will be watching this server closely over the next 24-48 hours to ensure no further issues arise, or they are dealt with in an appropriate fashion.

ans23.midphase.com:: File System Check

Chris Place — Mon, 01 Sep 2008 21:35:31 +0000

We are currently performing a file system check on ans23.midphase.com, we do not have an exact ETA at this time.

We’ll do the best we can to restore service as quickly as possible. This server encountered a kernal panic coupled with a file system integrity check. While this can take some time to complete, it’s necessary in order to ensure key files are not corrupted.

We really appreciate your patience and understanding.

Marc

UPDATE: 6:10PM CST => ANS23 is back online. If you are still experiencing issues with your site, please e-mail support@midphase.com