Service Outages
« Previous Entriesesc81
Saturday, September 6th, 2008We are currently experiencing an issue with this server, we are working to restore this to working order right now. We fully appreciate your patience in this matter, and will update this post with further details as they come.
UPDATE 3:10PM CST:: We are currently working to repair the file system on this server now, […]
Support Status
Friday, September 5th, 2008All:
We wanted to let you know that due to some unforseen events this week, we are running a bit behind our typical support response time.
We are working dilligently to get through all you support inquiries, and will not rest until we get to everyone.
We really appreciate your patience and understanding. we will […]
ANS50.midphase.com
Friday, September 5th, 2008We are currently experiencing issues with ans50. Our data center technicians are investigating the problems and we will be updating this post with any information.
ANS23 - Another Update
Thursday, September 4th, 2008While the backups are restoring, we’ve been able to bring all websites on ans23 online. At the moment, most accounts are in READ-ONLY mode, meaning that no changes can be made.
As the backup restoration proceeds, effected accounts will gain write capability. We expect the full restoration to be completed within the next 15 hours.
UPDATE: the […]
ANS23.midphase.com / Update
Thursday, September 4th, 2008As mentioned in a previous post, we encountered a problem with ANS23.midphase.com earlier this morning. Upon further investigation, we concluded that this machine suffered an irreversable hardware failure.
We have already begun taking the necessary steps to migrate all accounts to a brand new machine. We unfortunately do not have an ETA on this, but […]
esc156.midphase.com and ans50.midphase.com :: Hardware Check
Tuesday, September 2nd, 2008Due to the repeated issues with these 2 servers we are going to be bringing them offline at 12:00AM-2AM CST for a full hardware diagnostic. We do not expect it to take the full 2 hours to complete, however we are doing our best to be prepared for the unexpected.
Please contact our support department […]
ESC156.midPhase.com
Tuesday, September 2nd, 2008Currently ESC156.midPhase.com experiencing is network issues. We have our IP Engineering staff looking into this and expect to have a resolution shortly.
We will update this post with further information as it becomes available.
Edit: This server has returned to normal service. We apologize for any inconvenience this may have caused. We […]
ans23.midphase.com:: File System Check
Monday, September 1st, 2008We are currently performing a file system check on ans23.midphase.com, we do not have an exact ETA at this time.
We’ll do the best we can to restore service as quickly as possible. This server encountered a kernal panic coupled with a file system integrity check. While this can take some time to complete, it’s necessary […]
Labor Day / Holiday Hours
Sunday, August 31st, 2008midPhase will be honoring the National Holiday, Labor Day, on Monday, September 1st. Please note our schedule below:
- Billing Department will be closed
- Sales Department will be closed
- Live Chat services will be closed
- E-mail Support will remain open
- Dedicated, VPS, and Shared Phone Support will remain open, but with a light crew (hold times […]
vz33.midphase.com::Networking Issues
Thursday, August 28th, 2008We are currently experiencing a networking issue with this machine and are working quickly to correct it. We do not have an exact ETA at this time.
2:07PM CST:: The VZ node is now back online and VPS are in the process of starting now.
3:07PM CST:: All VPSes on VZ33 have started back up. If […]