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Support Update
By Marc Bollinger | February 27, 2008
Hey everyone,
Just wanted to send a quick note to say that we’re very close to getting the phone system and live chat back online. We’re terribly sorry about the lack of service in this area this afternoon.
Subsequently, our ticket volume has increased during this outage, so tickets might take a bit longer for a response than normal. We’ve brought on extra staff to help alleviate this load. Average ticket response time is around 2 hours, but we’ll be catching up as quick as we can. 
Again, we really appreciate your patience and understanding while our top minds worked diligently to restore service. I tried to force them to eat, but their devotion was off the charts!
Thanks again,
Marc Bollinger
General Manager
edit: Okay folks, we’re back and live! To make a long story short, we had the primary router/firewall at our Office location fully fail. The issues with the phones last week were related to this. We needed to rebuild the firewall/router configuration in order to suit our VOIP system which took a bit longer than expected. However all services at our Chicago office are fully functional yet again.
Please accept our apologies for the interruption of service. -Chris Meisinger
Topics: Service Outages |
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