Archive for February, 2008

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Support Update

Wednesday, February 27th, 2008

Hey everyone,
Just wanted to send a quick note to say that we’re very close to getting the phone system and live chat back online. We’re terribly sorry about the lack of service in this area this afternoon.
Subsequently, our ticket volume has increased during this outage, so tickets might take a bit longer for a response […]

Phone/LiveChat issues

Wednesday, February 27th, 2008

We are experiencing intermittent issues with our phones and LiveChat feture which we are diligently working on to resolve. We hope to have everything back up and fully functioning shortly and will update this post to reflect any status changes. We thank you for your patience and advise if you have any issues that require […]

Server Upgrades to PHP5 / PHPSuExec

Wednesday, February 27th, 2008

All:
We’re currently working on upgrading the rest of our shared boxes to PHP5 and PHPSuExec to offer you the latest in security enhancements and PHP functionality.
We’ve been receiving some reports that some of you are seeing Error 500 when trying to access your site. This is likely due to a custom php.ini that you […]

Intermittent Network Issues with Chicago Office

Monday, February 25th, 2008

We’re experiencing some intermittent networking issues with our internet service provider with of our Chicago Offices.
This could affect:
- Sales, Support, and Billing Phone Support Lines
- Live Chat
We’re working with our provider to get these issues resolved as quickly as possible. In the meantime, if you require assistance, please do not hesitate to submit a ticket […]

While the phones are down…

Saturday, February 23rd, 2008

Sorry everyone for the trouble today. An update was applied to our phone system last night which is causing some issues with queue routing. We’re working to get this corrected as quickly as possible.
Please feel free to use our other mechanisms for support in the interim
- Help Center: http://midphasehelp.com
- Live Chat: http://midphase-inc.com/html_files/livechatmenu.php??mpid-.tc-.site-352.prod-Hosting.camp-Side_LiveChat.adi-Header.siteLoadInt
- Email Support: support@midphase.com
- […]

MPOffices -Phone issues

Saturday, February 23rd, 2008

An Asterisk Upgrade last night has been causing intermittent issues with our internal/office phone systems. We are still working on this VERY diligently, and expect to have a resolution as soon as possible.
In the meantime, please submit your support requests to ’support@midphase.com’ and they will be handled in an appropriate timeframe.
Our apologies for […]

MPOffices -Phone issues

Friday, February 22nd, 2008

Currently we’re experiencing a problem with the phone system at our office. Inbound calls are getting ’stuck’ in the queue. We’re working on resolving this now and expect a speedy resolution.

Sorry for the inconvenience

update :: 1:08 PM :: We are still having issues with our phone system. If you need help […]

SQL102

Friday, February 22nd, 2008

Currently we are experiencing issues with this Database server.
The shared servers effected as a result are:
esc28 and esc29. We are working to resolve this, we will update this post as soon as more information is presented.
*- As of 4:10pm cst this issue is now resolved.
Thank you for your patience.

mj10.midphase.com server reboot

Friday, February 22nd, 2008

We had to reboot mj10.midphase.com for a software update. Everything should be back up shortly. We apologize for this inconvenience.

jsp01.midphase.com

Thursday, February 21st, 2008

The tomcat service on jsp01.midphase.com is currently having issues. Technicians are currently working on resolving this issue. Current ETA is approximately 4-6 hours. We apologize for any inconvenience this may cause.
*- Update 8:10am- Tomcat has now been repaired on this server, functionality should now be back to normal. Please accept our deepest apologies in […]

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